Anonymous
map-marker Miami, Florida

Complaint

I just want a full refund tired of explaining, you guys have everything on file on your computer to see everything.
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User's recommendation: Make sure they have the rooms you really want

Anonymous
map-marker Orlando, Florida

Complaint

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Horrible communication. I didn't get what I paid for then got an attitude from the front desk which is unacceptable and unprofessional. I would not recommend to another guest but I do respect the nice view and settings of your build. I'm a gold member client
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Pros:
  • Pretty setting
Cons:
  • Rude front desk

User's recommendation: Understand the customer

Edmund M Uuy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fort Lauderdale, Florida

Front desk got me upset because they didn't know what they were talking about then blame it on a rookie hire

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The Maritime Hotel - Front desk got me upset because they didn't know what they were talking...
The Maritime Hotel - Front desk got me upset because they didn't know what they were... - Image 2
Listen I order a penthouse I get there they give me a booty room on the 6th floor. If I knew they didn't have a penthouse I wouldn't have drove 40mins to a place for 6th which I could of gotten at another hotel for cheaper and same view
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Loss:
$180
Pros:
  • Beautiful rooms
Cons:
  • Front desk attuides

Preferred solution: Full refund

User's recommendation: B direct just if rooms are available

Resolved
Edmund M Uuy

Resolved: Complaint

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Updated by user Jan 19, 2022

Company fixed the issue and I have been provided with full refund.

Original review Jan 19, 2022
I specifically told and call the from desk and said hey I want a penthouse there excuse is they just hired a new person which the new person told me there was a penthouse available. If not I would of bookd else where not only I bookd the room think they would waive my parking fee they didn't place me in room 615 and said oh well there computer data base doesn't show exact rooms where I travel thr world and I'm a gold member and I know it's a lie Hampton in can pint point all there room available and marriot as well plenty of other hotels can pint point what rooms are available I didn't get the lady's name started with a L she seem very tall with glasses and looks like she's in her mid 50s.

All I'm saying is if I'm paying for there salary at least be nice to me n b honest and say no penthouse available and waive my parking or give me a free room for another night that's all.

Customer pay for this business to run . Tha k u very much and this how they treat a gold member smh
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Loss:
$180
Pros:
  • Beautiful hotel
Cons:
  • Didnt help to resolve issue so i had to reach to corporate

Preferred solution: Full refund

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