Complaint

I just want a full refund tired of explaining, you guys have everything on file on your computer to see everything.

User's recommendation: Make sure they have the rooms you really want.

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#3290507 Review #3290507 is a subjective opinion of poster.
Location
Miami, Florida

Complaint

2.0
Horrible communication. I didn't get what I paid for then got an attitude from the front desk which is unacceptable and unprofessional. I would not recommend to another guest but I do respect the nice view and settings of your build. I'm a gold member client

User's recommendation: Understand the customer.

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#3271898 Review #3271898 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • Pretty setting
Cons
  • Rude front desk
New Reviewer

Front desk got me upset because they didn't know what they were talking about then blame it on a rookie hire

2.0
The Maritime Hotel - Front desk got me upset because they didn't know what they were talking about then blame it on a rookie hire
The Maritime Hotel - Front desk got me upset because they didn't know what they were talking about then blame it on a rookie hire
Listen I order a penthouse I get there they give me a booty room on the 6th floor. If I knew they didn't have a penthouse I wouldn't have drove 40mins to a place for 6th which I could of gotten at another hotel for cheaper and same view

User's recommendation: B direct just if rooms are available.

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#3271857 Review #3271857 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Better Business Bureau Customer Care
Pros
  • Beautiful rooms
Cons
  • Front desk attuides
Loss
$180
Preferred solution
Full refund
New Reviewer

1.6
Update by user Jan 19, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jan 19, 2022
I specifically told and call the from desk and said hey I want a penthouse there excuse is they just hired a new person which the new person told me there was a penthouse available. If not I would of bookd else where not only I bookd the room think they would waive my...
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Resolved
ID
#3271828 Review #3271828 is a subjective opinion of poster.
Pros
  • Beautiful hotel
Cons
  • Didnt help to resolve issue so i had to reach to corporate
Loss
$180
Preferred solution
Full refund

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