Bad shipping and shorted my order
This was the most horrible experience I have had, during a time that it should have been my happiest. I ordered 2 of the same item and received 1 box. The item was not shipped in a shipping box. Instead, they slapped a GIANT shipping label on the outside of the item's packaging and taped the *** out of it. It was also beat to ***, the corners were bashed and torn on all sides. I did not open this item and called immediately. I told them I ordered two of these items and was told, "In this scenario, we don't ship items in separate boxes. This is standard protocol for most online companies unless it's otherwise stated that the items will be separately gift boxed on the website. Unfortunately that is not the case with the product you ordered." I was given the impression that they "Crammed" both items into one box. I never mentioned anything about a "gift" box...I inquired about a shipping box to protect the item. I had not opened the box for fear of being unable to return the item or being accused of removing an item. After contacting them once more and leaving a message, I was asked to open the box by one of the owners, as well as send pictures of the condition of the box. I had taken pictures of the box upon arrival. I opened the box and took a picture of the item as I pulled it out. There was only 1 cooker in the box, which means they did not send my entire order, yet I was charged for the entire amount. The owner agreed that the condition of the box was bad as stated in an email, "I certainly agree that this is no shape for an item to arrive in." Had I received my entire order, I was willing to accept two new boxes so that I could repackage the items...but only getting the one and the lack of knowledge about the product (as they misinformed me above) they are selling made me change my mind. In the end I requested a return shipping label because I had enough. I did receive the label and have since shipped back the order. I received an email stating I would receive a full refund. I will state that the owner I dealt with was courteous and tried to be understanding, however, that did not fix the problem. I have since found replacement gifts for my groomsmen and hope to put this awful experience behind me. Don't waste your time or money at this site.
Washington, District Of Columbia
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