We boarded our 1 year old Boxer here and we will NEVER GO BACK! First some quick background, my family has owned and breed Boxers for many years. We also had a boarding kennel for the dogs we raised and other boarders. Boxers are a very energetic, playful and affectionate breed. Our dog went to this facility happy and excited to go the kennel. When we came to pick him up a week later, we were told that he pee'd in his run one time and they even provided a photo of the *** Okay, first I have cleaned many a run and know that boarded dogs no matter their age and training have accidents no matter how many times you walk them! It's sort of like saying a child and even an adult isn't going to have an accident every once and awhile. They charged us a fee to clean the kennel! If they ran a barber shop they would charge you to sweep the cuttings off the floor! You're in the boarding business, this is part of it! I would love to know how many times they've used that same photo to charge people!? I was told that they thought our dog was house trained! Okay, yes he is HOUSE trained! Funny thing the picture showed the urine right next to the door, Hmm could he have been trying to tell someone he had to go?? My reply should have been; prove to me how many times he was walked!!! Perhaps, some additional photos could have answered that question! I paid knowing full well I was never going back. Here comes the part that totally destroys me, when they brought our pup out HE WAS COWERING, NERVOUS AND SCARED!!!!! What had they done? This wasn't the same pup we brought in!!! He was scared of the employee who brought him out and wanted to get out of there immediately! As an experienced dog owner, boarder and general lover of dog's please consider this and other reviews when considering this kennel! Thankfully we have found another kennel here and our Boxer loves going there and returns home the HAPPY, PLAYFUL AND AFFECTION dog he went in as! The employees at our new kennel are GREAT! They are loving, caring and friendly! They call our dog by name and he returns their affection.
- Whole experience
Reason of review
Poor customer service
Rude Service Review
Worst place to take your beloved pet! I worked there and owners and their daughter Kathryn is unbelievably rude to the clients. There were so many unhappy clients in my short time of working there and I felt so bad for them. I saw Kathryn smack a small dog bc he was happy to go home and she was impatient. I would never trust them with my dogs! Im generally a happy, positive person but I couldnt deal with this.
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