The Lodge at Jackson Hole
The Lodge at Jackson Hole Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Lodge at Jackson Hole has a 1.0 star rating from 1 review, with 100% unfavorable sentiment; consumers report dissatisfaction and a high price level.
Key Takeaways for Future Customers
- Read The Lodge at Jackson Hole reviews for refund and customer service patterns.
- Expect high price level and ask about rebooking credits before booking.
- Document medical or emergency issues promptly when requesting refunds.
Negative Feedback / Risk Areas
- Customer complaints focus on refunds and slow or no email responses.
- Reported lack of compassion from staff regarding medical emergencies.
- High price level may not match perceived service quality.
Positive Feedback
Reviewer received a 2-day refund and possible credit for rebooking despite disputes over the full refund.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Lodge at Jackson Hole has a 1.0 star rating from 1 review, with 100% unfavorable sentiment; consumers report dissatisfaction and a high price level.
Key Takeaways for Future Customers
- Read The Lodge at Jackson Hole reviews for refund and customer service patterns.
- Expect high price level and ask about rebooking credits before booking.
- Document medical or emergency issues promptly when requesting refunds.
Negative Feedback / Risk Areas
- Customer complaints focus on refunds and slow or no email responses.
- Reported lack of compassion from staff regarding medical emergencies.
- High price level may not match perceived service quality.
Positive Feedback
Reviewer received a 2-day refund and possible credit for rebooking despite disputes over the full refund.
Turn one complaint into a collective action
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Verified Reviewer
Feel I should have received full compensation fii out r my stay reservation at JHL, the lodge did give me two days of refunds, but I still believ they still owe me two more days of refunds
- - Detached retina May 13; emergency surgery May 15.
- - Surgeon advised no flying; lodge refunded 2 days; seeking 4-night refund or JHL credit.
I ask the lodge at Jackson hole for their emergency policy, went on death eyes, due to am emergency detached retina surgery, two days after I found out about my eye, o found out 11 hours before we were going to the airport, found out on the 13 th of May, at 6:00 pm after out visit with Dr Brown. Our flight to Jackson Hole was the 14th of May at 9:00 am.
Our transportation to air port was at 5:30 am on the 14th of May 2025. I cancelled our .
I had the emergency surgery on May 15, 2025, The surgeon emphasized no flying, due to a possibility of losing my vision in my left eye, I told Expedia and the lodge I want a total 4 night refund or keep my payment of $ 1034 and when I recover we will rebook for lodging at JHL..
the lodge did refund 2 days, I just found out, the lodge seemed more interested in money than my possibility of losing my eye. I did manage to pass on to JHL about two days of credit fpr rebooking the same trip, what bothered me is two things, no compassion and not returning to my emails, I will not give up !
Sincerely Frank Nance
- No emergencies with jhl
Preferred solution: Full refund
User's recommendation: Be aware according to the Lodge at Jackson Hole ,don’t die before your trip, no refunds
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