Heather L Qeo

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Can't reach customer service

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The Laundry Alternative - Can't reach customer service
My washer stopped working in December and is in warranty, so I have reached out REPEATEDLY to try and get it fixed or replaced, but I never get a response. The number on the site sends you to a voicemail box that is full, and I got no reply at all when I sent a letter. I have sent multiple emails, tried using the contact form on the site and the chat/ have a question which is supposed to get back to you in a few hours and I still have heard nothing at all!!!
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Pros:
  • Works great l
  • Good for small spaces
Cons:
  • Cannot reach customer service or support at all

Preferred solution: I want my washer fixed

User's recommendation: Good machine, but if it breaks you are screwed!

Cassie L Qru

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

To learn more about the agitating Pseidon Portable washer before ourchasing it.

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Updated by user Feb 28, 2023

Please understand that I am not complaining about the product and just want someone to give me information about it before I purchase it as a gift. I am not complaining about The Laundry Alternative Company. I purchased another product of theirs and it is still giving excellent service, so please pardon the "Pissed-off" review as a complaint.Thank you.

Original review Feb 28, 2023
Code: {{Redacted}} Please tell me how long are the hoses and the power cord and how does the platform fold, does it fit in a bathtub, and can it be shipped in a plaino or covered box so that my apartment neighbors won't know what it is.
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User's recommendation: I'd love to give a great recommendation once I find out more and get my questions answered.

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