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The Laundress

The Laundress

www.thelaundress.com
What is your customer experience with The Laundress?

The Laundress Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • The Laundress has 4.3 star rating based on 2 customer reviews. Consumers are mostly satisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Great product", "If I do not get questions answered, No I will not recommend. I loved your product until you apparently don't stand behind".

  • Review authors value the most Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.

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Media from reviews

The Laundress - You shipped the incorrect product
The Laundress - You shipped the incorrect product - Image 2
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Show reviews that mention
fabric spray phone business number answer customer service order instructions spray
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Jane C Zvh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You shipped the incorrect product

The Laundress - You shipped the incorrect product
The Laundress - You shipped the incorrect product - Image 2

I received 1 classic fabric spray 8 oz. I ordered 2 (ID: 30, Order #SO-872284).

I received an incorrect 8 oz No.

723 fabric spray in the shipment. Please indicate when you will send the correct product and instructions on how to return the incorrect product.

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Preferred solution: Product I originally ordered and instructions on how to return the incorrect product with having to pay for mailing as this was your error. Thank you.

Melissa S Alb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ask about a product

I have called your customer service number several times during business hours. Always no answer. Does the phone ever get answered?

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Maxine Rfn

Do any of your products get out ink on cotton duvet

It wasnt a complaint. I was trying to get suggestions how to get pen ink out of cotton duvet. I didnt get an answer.

Annoying

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Anonymous
map-marker Brooklyn, New York

Can I use the stain solution on a garment that has to be dry cleaned

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Great product Good morning , I have no complaints regarding your company . I'm waiting for a reply regarding using the stain solution on a dry clean only garment .

I haven't received an answer as of yet , but I'm hoping to get an answer today.

Are you able to answer my question ? If so it would be greatly appreciated.

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User's recommendation: Great product

Cindy W Uen

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

A recall on detergent

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Contains 1 confidential file for company representatives

I wanted to know if I have the recalled detergent. Very disappointed that no one to take calls.

I love these products but not knowing if my stuff is recalled is troublesome and that you didn't contact me is also. And I don't have a receipt you should have my history

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Preferred solution: A refund if this affects my products

User's recommendation: If I do not get questions answered, No I will not recommend. I loved your product until you apparently don't stand behind

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