The Laundress
The Laundress Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.5 star rating based on 1 customer review with mostly neutral sentiment; reviewers note medium price level and value store layout and billing practices.
Key Takeaways for Future Customers
- Read The Laundress reviews for shipment accuracy and return expectations.
- Expect medium pricing and attention to store layout and billing clarity.
- Anticipate delayed responses on product questions and recalls.
Negative Feedback / Risk Areas
- Repeated customer complaints about incorrect shipments and missing items.
- Poor customer service responsiveness with unanswered phone inquiries.
- Concerns about recalls and lack of proactive contact about affected orders.
Positive Feedback
Customers praise product quality and express willingness to recommend when questions and billing or refund issues are resolved; mentions of membership or auto-ship were not raised in reviews but customer service is the main touchpoint.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.5 star rating based on 1 customer review with mostly neutral sentiment; reviewers note medium price level and value store layout and billing practices.
Key Takeaways for Future Customers
- Read The Laundress reviews for shipment accuracy and return expectations.
- Expect medium pricing and attention to store layout and billing clarity.
- Anticipate delayed responses on product questions and recalls.
Negative Feedback / Risk Areas
- Repeated customer complaints about incorrect shipments and missing items.
- Poor customer service responsiveness with unanswered phone inquiries.
- Concerns about recalls and lack of proactive contact about affected orders.
Positive Feedback
Customers praise product quality and express willingness to recommend when questions and billing or refund issues are resolved; mentions of membership or auto-ship were not raised in reviews but customer service is the main touchpoint.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You shipped the incorrect product
- - I ordered 2 classic fabric spray 8 oz but received 1 and an incorrect 8 oz No. 723 spray; please send the correct product and return instructions.
I received 1 classic fabric spray 8 oz. I ordered 2 (ID: 30, Order #SO-872284).
I received an incorrect 8 oz No.
723 fabric spray in the shipment. Please indicate when you will send the correct product and instructions on how to return the incorrect product.
Preferred solution: Product I originally ordered and instructions on how to return the incorrect product with having to pay for mailing as this was your error. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAsk about a product
I have called your customer service number several times during business hours. Always no answer. Does the phone ever get answered?
Do any of your products get out ink on cotton duvet
It wasnt a complaint. I was trying to get suggestions how to get pen ink out of cotton duvet. I didnt get an answer.
Annoying
Brooklyn, New York
Can I use the stain solution on a garment that has to be dry cleaned
- - Great product; no complaints about your company.
- - Awaiting guidance on using stain solution on a dry-clean-only garment.
- - Please answer my question.
Great product Good morning , I have no complaints regarding your company . I'm waiting for a reply regarding using the stain solution on a dry clean only garment .
I haven't received an answer as of yet , but I'm hoping to get an answer today.
Are you able to answer my question ? If so it would be greatly appreciated.
User's recommendation: Great product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
A recall on detergent
- - I want to know if I have the recalled detergent.
- - No one answers calls and I'm not informed if my stuff is recalled; I don't have a receipt.
I wanted to know if I have the recalled detergent. Very disappointed that no one to take calls.
I love these products but not knowing if my stuff is recalled is troublesome and that you didn't contact me is also. And I don't have a receipt you should have my history
Preferred solution: A refund if this affects my products
User's recommendation: If I do not get questions answered, No I will not recommend. I loved your product until you apparently don't stand behind
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