Travis (management) was not customer friendly..you judge

.my email to them: could you please send me some pictures of my hat after it formed....i would like to make sure it is shaped as i want. this could save dissatisfaction when it actually arrives.... not that i am real picky but i know what i am expecting. miller hats did this for me and there were some changes i asked for after seeing the pics that they were able to accommodate. thanks the response from travis: Hi xx we do not have the resources to be able to offer that service. If this is something you require than perhaps it would be best if you took your project to Miller hats, in which case we will cheerfully refund your order. We have your very detailed instructions for your hat, and we will do our best to follow them. However, we do expect our clients to make slight adjustments to their hat (if required) for personal taste. If the brim needs to be a little higher, or the crease on the crown a little deeper, than plug in your steam iron and do it, with the instructions that come with your hat. Thats the beauty of beaver fur-felt it can be adjusted with just a decent steam iron, over and over again by anyone with a bit of patience and a mirror. Many of our clients do this and enjoy bonding with their hat in this manner. Your hat is in this production run, so please advise us within a day if you wish to cancel your order. V/R Travis du Beau Operations Supervisor my response: ON SECOND THOUGHT:::: PLEASE CANCEL MY HAT ORDER
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ID
#1785237 Review #1785237 is a subjective opinion of poster.
Location
Levittown, Pennsylvania

Hyper Sensativity Alert

While this company MAY have quality in materials and product, the staff, especially management, are arrogant and defensive in dealings with customers. Be prepared for the most basic mistakes like wrong shipping addresses and other such errors and be careful when you call them on it because then they will Blacklist you. Their attitude is that you work for them and not the other way around. They are not your vendor, they are your boss. As a Purchasing Agent, I cannot recommend doing business with this company. I am not "pissed", just surprised.
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ID
#1511321 Review #1511321 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

I opened the box took out the hat and almost threw up

Two mounts ago I ordered the Justified Hat from the TV series I communicated with them three time before ordering the hat and order per thier instuctions they got everthing wrong but the hat ban they say they'll work with you too fix any proplems they wont out 500.00 dollars don deal with these poeple not reputable Hat also came with what looks like little oil stains all over it. In every email I wrote Justified Hat as seen in the TV series The hat is the wrong Color the brim is shaped wrong and the top of the hat has the wrong shape I've shown the hat to people that are familiar with the series and they can't believe the got it so wrong I'd like my money back because I don't believe they can do the job
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ID
#1219412 Review #1219412 is a subjective opinion of poster.
Product
The Last Best West Justified Hat
Cons
  • Produce
Reason of review
Return, Exchange or Cancellation Policy
Loss
$487
Preferred solution
Full refund
New Reviewer

Very poor Craftsmanship at the Last Best West

Do not purchase a hat from these folks. The Hatter by the name of Longfellow is very unskilled at his profession. I bought a custom hat ($400) from them and it was so poorly done I had to take it to someone else to make it even wearable. His abilities were poor and attention to detail and quality were absolute the worst anyone has ever see. These are comments from other hatters I took my hat to to have it fixed. Hat was crooked, undersized and cut incorrectly. What a huge disappointment. Buyer beware, you can do much better from just about anyone.
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4 comments
#823166

ive been wanting a vin tanner hat since i was a kid and im a gonna order one of these hats ...im so excited lol i want the gun riggin too this site is awesome ...my dad is gettin one too

#640620

Buddy you must be naive. I have 5 of their hats and they are all amazing.

And really, what did you think another hatter would say? Do you really expect GM to praise a Ford?

Grow up. It sounds like you have no idea what a good hat is.

#324355

:grin Hmmmm - I went onto the site for the last best west and they have hundreds and hundreds of great testimonials, and just this one sour grapes whine. Probably a guy who's never happy anyway. I'll still be buying a hat from them they look amazing!

#1417438
@PissedConsumer324355

Or it could be a guy who knows what to expect from a new hat and received one of Longfellow's culls. Something just lying around and used for practice.

All the positive feedback is what prompted me to buy the 50%. Hardly an investment. I'm not whining. A lot of people would be embarrassed to admit they had been taken.

Something's you may not notice right out of the box. I agree , my hat is cull. Its junk.I used to work on western ranches, a good wind would probably finish this cull.

They have an eye candy website though. What I tell folks after I show them my hat is "its a good thing they're not the last because they sure ain't the best"

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ID
#160644 Review #160644 is a subjective opinion of poster.
Location
Moab, Utah
Loss
$440

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