The Last Best West
The Last Best West Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.9 star rating based on 6 customer reviews; consumers are mostly neutral with frequent requests for a refund and mixed experiences reported in The Last Best West reviews.
Key Takeaways for Future Customers
- Quality hats and leather praised by some customers, with repeat buyers reporting satisfaction.
- Expect variable lead times; some report waits up to 6 months and slow shipping.
- Customer service can be helpful but also described as defensive; read policies before ordering.
Negative Feedback / Risk Areas
- Recurring The Last Best West customer complaints cite no refunds and strict exchange policies.
- Reports of poor craftsmanship, sizing issues, and additional fees for rework and shipping.
- Several reviewers describe rude or dismissive management interactions when addressing problems.
Positive Feedback
Many reviewers value the website, product diversity, and highlight excellent hats and attentive staff members who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.9 star rating based on 6 customer reviews; consumers are mostly neutral with frequent requests for a refund and mixed experiences reported in The Last Best West reviews.
Key Takeaways for Future Customers
- Quality hats and leather praised by some customers, with repeat buyers reporting satisfaction.
- Expect variable lead times; some report waits up to 6 months and slow shipping.
- Customer service can be helpful but also described as defensive; read policies before ordering.
Negative Feedback / Risk Areas
- Recurring The Last Best West customer complaints cite no refunds and strict exchange policies.
- Reports of poor craftsmanship, sizing issues, and additional fees for rework and shipping.
- Several reviewers describe rude or dismissive management interactions when addressing problems.
Positive Feedback
Many reviewers value the website, product diversity, and highlight excellent hats and attentive staff members who resolve issues.
Media from reviews
Turn one complaint into a collective action
Vancouver, British Columbia
Wow - amazing hat and customer service
- - Another hat from The Last Best West is perfect.
- - Sonja is a joy to deal with; Monte's work is spot on.
Just ordered another hat from The Last Best West and it's as perfect as my other two. Great work!
I'll be ordering again, that's for sure. Sonja is a joy to deal with and makes everything run smoothly. Please let Monte know his work is spot on yet again.
The color, the fit, the style - I can't find anything wrong with this masterpiece. I'll be ordering my fourth hat very soon!
- Great customer service excellent quality hats
- Have not found a single con yet
Preferred solution: Lol - another hat for sure but not looking for anything free. Wonderful company.
User's recommendation: The ONLY place to go to get a custom hat!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTravis is awful. When he gets tired of you he just cuts you off
- - Belt set cost over $1,000; belt quality was decent.
- - Side holster oversized and unusable; Travis blocked me.
No, my issue has not been resolved. The Last Best West has no interest in taking care of their customers.
They would rather terminate the relationship and hope that the customer that had the audacity to be unsatisfied with their service would just go away.
In fact, The Last Best West has blocked me from contacting them. You are a fool if you do business with The Las Best West.
I got the gun belt and it was of pretty good quality. Then I noticed that the ammo holders were kind of loose and the bullets would fall out. I contacted the company and was told to spray some water on it. I had also ordered the side holster.
This is where the major problem started. The side holster was HUGE and unuseable. Travis allowed me to send it back and he cut it down. But what I got back was useless.
And, I couldn't fit my six gun in the holster. So, I complained. Then I got a message from Travis basically telling me he was tired of dealing with me and blocked me. The Last Best West has the worst customer service.
I offered to pay extra to get what I wanted. But Travis wouldn't hear of it.
His attitude is that if you don't like it his way, tough. Go somewhere else.
- Leather itself is of good quality
- Travis makes it his way what you want does not matter
- Travis is awful
Preferred solution: Full refund
Barriere, British Columbia
Have waited almost 6 months for hat. Still don’t have it??
Quick to take your money but very slow to get you your hat. Six months and still no hat. They always have an excuse but no satisfaction on my end.
User's recommendation: Probably not worth the wait.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t wear the hat cause it hurts and no refund available. So I’m out well over $1000
- - Hat arrived too small and still hurt after wearing it.
- - I paid $70 shipping back, $135 cleaning fee, and $850 for the hat; resizing twice, no refund.
I purchased a hat that arrived too small. I was told to wear it to see if it broke in.
It still hurt to wear after wearing it several times. I had to pay to ship it back. Then was told to pay a $135 fee to clean the hat before they would reshape it. Sent it back and it was still too smal.
I purchased two other hats during this time in the size I told them and they both fit perfect. After sending it back yo resize twice, paying for both shipping costs($70), $135 cleaning fee and $850 for the hat, I am told no refund is available.
Preferred solution: Full refund
Very dissatisfied with my purchase.
I bought a Yellowstone Kelly hat from these people $850. The hat body arrived barely sanded, the stitching on the edge binding was uneven. Sent the hat back and still could not get it correct .
- Arrogant customer service and non apologetic
Preferred solution: Full refund
User's recommendation: Stay as far away from this company as possible.
The Last Best West hat company did take the hat back and chose not to fix the bound edge. There completely incompetent.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have purchased several hats from the last best west and they are as good a hat as I've evr worn. Head and shoulders above Stetson.
Read a negative comment about this company and I have had nothing but a pleasant relationship with them
Levittown, Pennsylvania
Travis (management) was not customer friendly..you judge
- - Customer asked for production photos to confirm shape.
- - There is no photo service; Miller Hats offers a refund.
- - Customer asked to cancel the hat order.
.my email to them:
could you please send me some pictures of my hat after it formed....i would like to make sure it is shaped as i want.
this could save dissatisfaction when it actually arrives.... not that i am real picky but i know what i am expecting.
miller hats did this for me and there were some changes i asked for after seeing the pics that they were able to accommodate.
thanks
the response from travis:
Hi xx we do not have the resources to be able to offer that service.
If this is something you require than perhaps it would be best if you took your project to Miller hats, in which case we will cheerfully refund your order.
We have your very detailed instructions for your hat, and we will do our best to follow them.
However, we do expect our clients to make slight adjustments to their hat (if required) for personal taste.
If the brim needs to be a little higher, or the crease on the crown a little deeper, than plug in your steam iron and do it, with the instructions that come with your hat.
Thats the beauty of beaver fur-felt it can be adjusted with just a decent steam iron, over and over again by anyone with a bit of patience and a mirror. Many of our clients do this and enjoy bonding with their hat in this manner.
Your hat is in this production run, so please advise us within a day if you wish to cancel your order.
V/R
Travis du Beau
Operations Supervisor
my response:
ON SECOND THOUGHT:::: PLEASE CANCEL MY HAT ORDER
Hyper Sensativity Alert
- - Staff, especially management, are arrogant and defensive.
- - They make basic mistakes like wrong shipping addresses and may blacklist customers.
While this company MAY have quality in materials and product, the staff, especially management, are arrogant and defensive in dealings with customers. Be prepared for the most basic mistakes like wrong shipping addresses and other such errors and be careful when you call them on it because then they will Blacklist you.
Their attitude is that you work for them and not the other way around. They are not your vendor, they are your boss.
As a Purchasing Agent, I cannot recommend doing business with this company. I am not "pissed", just surprised.
Preferred solution: Deliver product or service ordered
I opened the box took out the hat and almost threw up
- - The hat color, brim, and top shape are incorrect, and there are oil stains.
- - Multiple emails about fixes; refund requested.
Two mounts ago I ordered the Justified Hat from the TV series I communicated with them three time before ordering the hat and order per thier instuctions they got everthing wrong but the hat ban they say they'll work with you too fix any proplems they wont out 500.00 dollars don deal with these poeple not reputable
Hat also came with what looks like little oil stains all over it.
In every email I wrote Justified Hat as seen in the TV series
The hat is the wrong Color the brim is shaped wrong and the top of the hat has the wrong shape I've shown the hat to people that are familiar with the series and they can't believe the got it so wrong I'd like my money back because I don't believe they can do the job
- Produce
Preferred solution: Full refund
Very poor Craftsmanship at the Last Best West
- - Longfellow the hatter is unskilled.
- - A $400 custom hat was poorly made and needed fixing.
- - Hat was crooked, undersized, and cut incorrectly.
Do not purchase a hat from these folks. The Hatter by the name of Longfellow is very unskilled at his profession.
I bought a custom hat ($400) from them and it was so poorly done I had to take it to someone else to make it even wearable. His abilities were poor and attention to detail and quality were absolute the worst anyone has ever see. These are comments from other hatters I took my hat to to have it fixed. Hat was crooked, undersized and cut incorrectly.
What a huge disappointment.
Buyer beware, you can do much better from just about anyone.
ive been wanting a vin tanner hat since i was a kid and im a gonna order one of these hats ...im so excited lol i want the gun riggin too this site is awesome ...my dad is gettin one too
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this is Sonja from The Last Best West. Unfortunately Mark T jumped into this purchase in a hurry.
He had just started cowboy action shooting. Ordered our Ringo Rig, which he liked, and ordered a combination shoulder holster, but asked us to make it to fit an 8" bowie knife - a huge knife to have on a shoulder holster. In order to accommodate this request the holster had to be made quite a bit larger in order to have the sheath fit on the holster. We made it as ordered, but he wanted it smaller.
We cut out the loops to narrow the holster and changed the positioning so that it would be at more of a 45 degree angle as requested. But with a knife blade that large ... Mark T did get what he ordered and there are over 150+ emails back and forth. Any hope for a profit on this item was gone a very long time ago.
We wish Mark luck in his cowboy action shooting adventures and would suggest for all shooter newbies that you talk to people in your club first before ordering custom-made leather so you can be specific in your wants/needs. We make fantastic custom leather, but we can only go by customer instructions.
I didn't jump into anything. Well, except doing business with The Last Best West.
Sonja, you forgot to mention that I was willing to pay extra for a custom side holster, so, your comment about profit doesn't work here. You also forgot to mention that you are no longer interested in talking to me at all. I have never in my life had a company ignore me as your company did. No warning or anything.
You just stopped replying to my emails. The idea behind customer service is to make your customer happy. If you couldn't do something why not just say that you can't do it. If you couldn't make a holster that properly fit a 45 and a Bowie knife, why not just say so.
It would be much better than saying, take it to a shoe repair place and get it fixed.
When I worked in customer service, if a customer asked for something that was beyond my capabilities, I just told them. I didn't accept their money and then fail to deliver a satisfactory product.