The Lash Lounge Reviews
The Lash Lounge Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Lash Lounge has a 1.0 star rating based on 4 customer reviews and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Read The Lash Lounge reviews and contract before signing a membership.
- Expect high price levels and ask about fees and auto-ship or membership billing.
- Ask about refund and cancellation policies up front.
Negative Feedback / Risk Areas
- Bait and switch and unexpected upcharges reported.
- Difficulty canceling membership and denied refund requests.
- Frequent customer complaints about rude customer service.
Positive Feedback
Some stylists perform work without errors.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Lash Lounge has a 1.0 star rating based on 4 customer reviews and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Read The Lash Lounge reviews and contract before signing a membership.
- Expect high price levels and ask about fees and auto-ship or membership billing.
- Ask about refund and cancellation policies up front.
Negative Feedback / Risk Areas
- Bait and switch and unexpected upcharges reported.
- Difficulty canceling membership and denied refund requests.
- Frequent customer complaints about rude customer service.
Positive Feedback
Some stylists perform work without errors.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
They owe me money
Just want my money back since they gave performed no service
They use bait and switch. I got my lashes done, and then they said, 'Oh, you can do our monthly payment, and you get two for that price; it's cheaper.' So I did that, and when I went to get my lashes done again, there was an upcharge because apparently, the girl that I go to is at a higher level, so it was $20 more. Then I called and said I wanted to cancel it, which they told me I could do any month, and they charged me anyway.
- Bait and switch
Preferred solution: Full refund
User's recommendation: DO NOT GO HERE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy customer
- - Gift card for $150 purchased at Lash Lounge, Metuchen, NJ.
- - Friend called to book, but found the business is permanently closed.
I purchased a gift card for $150.00 from Lash Lounge in Metuchen, NJ, for a friend. My friend recently called to make an appointment, only to find out that they are permanently closed. I was embarrassed to receive a call from my friend.
User's recommendation: Recommendations to other location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about membership
- - Front desk staff were rude and misrepresented membership.
- - I was charged 3 credits for a full set as a no-show; lashes shed due to humidity.
I want to state that Lash Lounge customer service staff at the front desk for my current appointment today at 11:00 was the rudest people ever and they will lie to you about your membership.
I have been frequently coming in for my refills and because of humidity, sweat (its summer), and normal wear and tear, my lashes have been coming out. Now the stylist and the Lash Kit that you have advertised said it would help with that meaning it is a frequent and common occurrence.
When I walked in, I wasnt told that I would be charged all 3 of my credits for a full set of lashes because of my lashes was falling out due to natural cycle (again on your website) in a hot and humid temperature.
When I mentioned this to the front desk staff, she said that I should have been more frequent with my refills and not have gone too long for my current refill (if you look at the chat session, its been more like 1 1/2 weeks).
I have come 1 1/2 weeks-2 weeks every time because I am paying for it, and I have communicated with your chat box and front staff every time Ive scheduled (or rescheduled for a sooner date).
I dont feel like a credit should have been charged as a no-show fee to my account since I did show, and I stated upfront that I wouldnt do it the lashes today because of the irrational design of the membership (i.e if I used my whole months 2 credits and then the 1 credit I had left over today, I would be spending $140 dollars in total for my whole month again for refills). The only thing that the front desk told me was that stylists work on commission, and thats why I was being charged as a no-show.
User's recommendation: Read the whole contract and ask questions. If they pressure you after your first visit, come back at a later time. Don’t fall for the ‘price will rise tomorrow’ game.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook my money and the rudeness is palpable
- - Rude service; poor customer service.
- - A staff member told me to be an adult and kept my money.
- - No services rendered; customer relations criticized.
Unbelievable and rude. This place needs to do some serious restructuring and audit employees.
Customer service is the worst. This woman repeatedly told me I needed to be an adult and replied to me with, I'm keeping all your money !!! No services rendered. I am in disbelief that a franchise that relies on Customer relations would treat people this way.
Be reasonable and understanding at all times.
That is literally the best advice I could give this business. Lash Lounge S.Rainbow Las Vegas
- Zero pros
- Steal your money
Preferred solution: Full refund
User's recommendation: Don't do it!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied for a refund
- - Lashes were done by a trainee for $50.
- - Lashes fell off soon after application.
- - Membership billed $100 on sale; refunds denied; cancellation processed.
I got my lashes done by a trainee for $50, I know things happen and they are learning but I had eyelashes fall off as soon as I got in the car. I mean they did look really pretty before that and she was a nice girl.
I was denied a refund because they stated, I already got the service and then I paid for a membership that day, I paid $100 because it was on sale and I asked for a refund back and to cancel my membership. 2 days later.
I was denied my money back that I put out for a membership, at first they didnt want to cancel my membership but then they did do that which Im thankful for. I understand all policies are different but I have never in my life heard that you cant get your money back if you choose to not get the services or your money back for a fail.
- Environment certain workers who do the job with no errors
- Cant cancel membership cant get refunded for problems
Preferred solution: Full refund
User's recommendation: You can lose your money.
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