The Kooples
The Kooples Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and recent recommendations say "Don't go there". Customers cite poor service, limited product diversity, and high prices.
Positive Feedback
Some customers express brand loyalty and familiarity with styles, but few positive comments appear in The Kooples reviews shared by users.
Negative Feedback / Risk Areas
- Repeated reports of rude staff and unacceptable customer service behavior.
- Complaints about limited product variety and perceived high price level.
- One detailed account appears in The Kooples customer complaints describing disrespectful in‑store treatment.
Key Takeaways for Future Customers
- Expect mixed in‑store experiences and consider reading multiple reviews before visiting.
- Be aware of reported customer service issues and evaluate value given the brand's high prices.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and recent recommendations say "Don't go there". Customers cite poor service, limited product diversity, and high prices.
Positive Feedback
Some customers express brand loyalty and familiarity with styles, but few positive comments appear in The Kooples reviews shared by users.
Negative Feedback / Risk Areas
- Repeated reports of rude staff and unacceptable customer service behavior.
- Complaints about limited product variety and perceived high price level.
- One detailed account appears in The Kooples customer complaints describing disrespectful in‑store treatment.
Key Takeaways for Future Customers
- Expect mixed in‑store experiences and consider reading multiple reviews before visiting.
- Be aware of reported customer service issues and evaluate value given the brand's high prices.
Turn one complaint into a collective action
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Verified Reviewer |
Paris, Île-De-France
Extremely rude saleswoman
- - Kooples staff was rude to a cancer-survivor mother.
- - Size 0 not brought; told to return tomorrow; exit blocked with 'You'd better be positive'.
I want to tell a story that happened at this shop today (March 16th 2024) and I don't recommend anyone going there. My mother has just found out that she was cancer free and came to Paris to spend a few days.
She is the most positive and nice human being you'd ever meet. She came to Kooples which she loves so much. The saleswoman was extremely rude to her. My mom was trying on a few things and kept trying to close the scar left from the illness with her headscarf.
The saleswoman was making rude comments. My mom asked this saleswoman to bring her size 0, as my mom is XS and always wears 0 (she is tiny). The saleswoman asked "you think it will fit you? you think you are so small?".
She didn't want to bring it and she didn't in the end. She said "you can just come again tomorrow, I don't think it will be hard for you". My mother said "Okay, I will come". When she was exiting, the woman blocked her way and said "You'd better be positive".
And my mother just replied that she is always nice. My mom came out and called me almost crying. I must also add she spoke French to this horrible woman. And switched to English, as that one wasn't happy.
I ask the managers to take action against this woman.
No one has to go through this experience especially after a lasting illness and going through such hardship. The store was empty and my mom was the only customer there.
- Horrible service
Preferred solution: Apology
User's recommendation: Don't go there
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