
The Knot
The Knot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Knot has 2.4 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Designs are nice.
Cons: Inaccuracy and lack of attention to detail.Recent recommendations regarding this business are as follows: "I will if this can get changed", "Absolutely recommend this company", "allow plentyyyy of time to go back and forth many times with proofs being inaccurate", "I would definitely give a good review".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Knot has 2.4 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Designs are nice.
Cons: Inaccuracy and lack of attention to detail.Recent recommendations regarding this business are as follows: "I will if this can get changed", "Absolutely recommend this company", "allow plentyyyy of time to go back and forth many times with proofs being inaccurate", "I would definitely give a good review".
Review authors value the most Website and Billing Practices. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
NO CALL OR EMAIL BACK
I have been calling and emailing for over a week, with no response at all. Zero.
I am unable to send SMS messages to members of my guest list. There is no explanation why. It just keeps saying 0 messages delivered.
I have tried everything I can think of, including sending individual messages, but to no avail. There is no explanation or acknowledgment of my issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange edit invitations
Hello, I found out I was pre and need to change the date on my save the dates . I bought envelopes and Ahmet sabe the date .
My order still has not been received and I havent sent excel spreadsheet yet . My order # is 1078****
Preferred solution: Edit save the dates
User's recommendation: I will if this can get changed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No one emails or calla’s back
No worries one answer me. The knot does not get back to me for 2 months now very unprofessional . Iam very disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a question
Nobody answered. I had to put in a code sent to me by you just to make the call.
I prefer talking to a live person not chatting with someone via email.
My phone number is 816-803-****
Your customer service is not what I call customer service
Preferred solution: To talk to someone about my question
Speak to customer service
I had an issue with a reservation at the hotel where my friend was getting married. The operator was very courteous and quickly resolved the problem l was having. How business people should be.
User's recommendation: Absolutely recommend this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service - Save the Dates
Hi, I would like to speak to a member of your customer service leadership team. The quality and accuracy of the (4) different proofs I have received have been disappointing to say the least.
On the first iteration of proofs, we did have some changes to make that were on us, data incorrect on the spreadsheet and a few other tweaks. From that point, top notch customer service and delivery is always my expectation, especially with such a big name brand and in relation to a life changing event like a marriage. As a result of poor service and lack of attention to detail from your team, we are far behind on our schedule for sending out stationary. I understand, and have been reminded, that there is a few days turnaround for the proofs and printing as the point of final approval of the proofs.
We have experienced extra delays due to your team's work, not our information shared. I would appreciate an expedited printing rate to make up for the frustration and wasted time we've spent repeating and providing the same requests over and over and over.
I have just resent a copy of our proof, with notes on the actual PDF of changes requested. I am ready to ask for a refund and find another vendor if the next proof is not perfect.
- Designs are nice
- Inaccuracy and lack of attention to detail
Preferred solution: Deliver product or service ordered
User's recommendation: allow plentyyyy of time to go back and forth many times with proofs being inaccurate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |We're not passed at all, kids..ugh
Nothing happened except that I was wanting to get an eta, but someone in our household went way overboard WITHOUT our okay
User's recommendation: I would definitely give a good review
Reporting a scamming vendor
One of your vendors is a total scammer. She is advertising that she is a hair and make up artist.
She sends out fake contracts and takes your money and never responds.
I hired her for my wedding and all she did was take my money. I want my money back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need refund
I book hotel on site thinking I could get wedding party discount then I called hotel they had no reservation for me for I booked through hotel directly and cancelled knot.com then I was charged penalty cost me 200 dollars to cancel that’s absurb
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