Anonymous
map-marker Moreno Valley, California

NO CALL OR EMAIL BACK

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been calling and emailing for over a week, with no response at all. Zero.

I am unable to send SMS messages to members of my guest list. There is no explanation why. It just keeps saying 0 messages delivered.

I have tried everything I can think of, including sending individual messages, but to no avail. There is no explanation or acknowledgment of my issue.

View full review
Rosalina T Qsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change edit invitations

Hello, I found out I was pre and need to change the date on my save the dates . I bought envelopes and Ahmet sabe the date .

My order still has not been received and I havent sent excel spreadsheet yet . My order # is 1078****

View full review

Preferred solution: Edit save the dates

User's recommendation: I will if this can get changed

Zahmir Jqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

No one emails or calla’s back

No worries one answer me. The knot does not get back to me for 2 months now very unprofessional . Iam very disappointed

View full review
Diane R Fpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a question

Nobody answered. I had to put in a code sent to me by you just to make the call.

I prefer talking to a live person not chatting with someone via email.

My phone number is 816-803-****

Your customer service is not what I call customer service

View full review

Preferred solution: To talk to someone about my question

Anonymous
map-marker Jenkins, Kentucky

Speak to customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had an issue with a reservation at the hotel where my friend was getting married. The operator was very courteous and quickly resolved the problem l was having. How business people should be.

View full review

User's recommendation: Absolutely recommend this company

Abbey C Gyf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service - Save the Dates

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

Hi, I would like to speak to a member of your customer service leadership team. The quality and accuracy of the (4) different proofs I have received have been disappointing to say the least.

On the first iteration of proofs, we did have some changes to make that were on us, data incorrect on the spreadsheet and a few other tweaks. From that point, top notch customer service and delivery is always my expectation, especially with such a big name brand and in relation to a life changing event like a marriage. As a result of poor service and lack of attention to detail from your team, we are far behind on our schedule for sending out stationary. I understand, and have been reminded, that there is a few days turnaround for the proofs and printing as the point of final approval of the proofs.

We have experienced extra delays due to your team's work, not our information shared. I would appreciate an expedited printing rate to make up for the frustration and wasted time we've spent repeating and providing the same requests over and over and over.

I have just resent a copy of our proof, with notes on the actual PDF of changes requested. I am ready to ask for a refund and find another vendor if the next proof is not perfect.

View full review
Pros:
  • Designs are nice
Cons:
  • Inaccuracy and lack of attention to detail

Preferred solution: Deliver product or service ordered

User's recommendation: allow plentyyyy of time to go back and forth many times with proofs being inaccurate

Raydon Rrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

We're not passed at all, kids..ugh

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Nothing happened except that I was wanting to get an eta, but someone in our household went way overboard WITHOUT our okay

View full review

User's recommendation: I would definitely give a good review

Krista L Zts

Reporting a scamming vendor

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

One of your vendors is a total scammer. She is advertising that she is a hair and make up artist.

She sends out fake contracts and takes your money and never responds.

I hired her for my wedding and all she did was take my money. I want my money back.

View full review
Loss:
$200

Preferred solution: Full refund

Jim R Xdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenwood, Indiana

Need refund

I book hotel on site thinking I could get wedding party discount then I called hotel they had no reservation for me for I booked through hotel directly and cancelled knot.com then I was charged penalty cost me 200 dollars to cancel that’s absurb

View full review

Companies Similar to The Knot

Brides reviews and complaints

Brides

0 Reviews
Zola reviews and complaints

Zola

0 Reviews
Eventective reviews and complaints

Eventective

0 Reviews
Wedding Spot reviews and complaints

Wedding Spot

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article