The Kickhouse

I hope all works out for you & your situation. Im dealing with the same issues.

Ive called multiple people (different locations & states), but no help. Ive even emailed a lot of folks (including big bosses), & yet.. NOTHING!

Just because Im being blown off, ignored, & sidelined for $250.. I do hope & pray you get all of your money back, & sooner than later..

After all.. it isnt as if they dont have the money to repay us ( especially for the prices of their fees & merchandise)..

But, its actually our money they need to be repaying, refunding to us!!.. I wont speak bad of them, but I also wont be referring anyone else to them!!

I took the six week challenge in the beginning of 2021. I was told to put down a $500 deposit for the challenge.

It was explained to me. If, I win the challenge, it will be refunded back to me, but if not. Ill loose half of my money. Well, at the end of the six weeks.

I was short of the goal. My then options were to get the remaining half of the money refunded back into my account, or it can go towards a membership. I selected the membership. Unfortunately, my health took a turn for the worst, & I wasn't able to make it.

Thinking, my money was safe with them. I allowed it to stay there. Things are still going the wrong way. So, I decided to just get my $250 back.

To my surprise. I'm told, my money was forfeited, & I can not get anything back, & the *New* manager is sorry for the miscommunication & confusion! She said, due to the fact. That nothing was done with the money.

It's just gone! WHAT! If nothing was done with it. Shouldn't it still be available for me?..

I was so happy with this place. I bought a punching bag from them for $250. If I knew my money was going to be stole from me. I wouldve just used the remaining $250 from the challenge for the bag.

But, I actually thought my money was safe where it at the time. Now, all I have are regrets!

I joined the six week challenge at the Fort Worth location. I loved the classes and instructors.

However, they closed before my challenge was over. I was on track to earn my $399 back by meeting my goals. I have been requesting information on a refund and the owner has still not really responded except that it was under consideration a few weeks ago. I do not know how to proceed from here because all I have is the email address that really gets me nowhere.

I cannot join another gym until I get my money back that I am rightfully owed. Any help contacting Kevin Smith the owner would be appreciated.

I have been very patient and trying to work it out with him but three weeks without much response is too long. As a small business owner I know this is not proper customer service or communication.