Skip to content
  • Login
The Jacket Maker

The Jacket Maker

www.thejacketmaker.com
What is your customer experience with The Jacket Maker?

The Jacket Maker Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • The Jacket Maker has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Nice product, Quick at charging the customer.
    Cons: Lost monies, Poor customer service, Poor it customer service.

  • Recent recommendations regarding this business are as follows: "Don't buy online", "Do your due diligence when shopping online", "Beware", "Avoid", "do not deal with Mr. Shawn. he's useless and does not answer emails, and has the audacity to say "I" didn't receive his last email! really? how old are you?".

View full overview ›

Media from reviews

The Jacket Maker - Return issues
View all media ›
Show reviews that mention
jacket size phone delivery status late delivery status update confirmation communication avoid
Filter review
Sort by
Bernard S Qua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayward, California

Late delivery

So, over a month ago, I purchased a custom-made jacket from Canva. To date, I have not received the jacket, nor have I received any status update on when delivery will be made.

Attempting to contact the vendor is nearly impossible.

This is after I paid 457 some odd dollars. If I could do it all over again, I would not shop with this company.

View full review
Loss:
$457
Cons:
  • Lost monies

Preferred solution: Full refund

User's recommendation: Don't buy online

Resolved
Bernard S Qua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayward, California

Resolved: Late delivery

Updated by user Apr 04, 2025

Company fixed the issue and I have been provided with apology. Irritated...

I requested a refund. And then to my surprise. As if to add insult to injury.

They didn't even provide me a full refund! Like who wears a coat in the summer in California.

Original review Mar 20, 2025

I am so pissed off with my experience with this company. I spent $449 for a jacket that has yet to be delivered, and there is no status update as to when I may receive it.

There's no phone number to call to speak to a customer service representative about the item I purchased. With all due respect, I understand why there are so many disgruntled customers who lose it.

View full review
Loss:
$458
Pros:
  • Quick at charging the customer
Cons:
  • Poor it customer service

Preferred solution: Price reduction

User's recommendation: Do your due diligence when shopping online

Resolved
Bernard S Qua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Order not filled

Updated by user Mar 12, 2025

Mysteriously, after my noting on pissed customer. The issues I was having with the jacket maker and the dissatisfaction I've experienced.

I received an email from them a short time later stating that my order would be processed and shipped by March 26th of this year!

Thank you so much pissed customer. For providing a platform that demonstrates excellence in maintaining a good business relationship between the customer and the suppliers!.

Original review Mar 11, 2025

The call was not answered. The phone immediately hung up when I placed the calls.

I placed an order over a week ago and there have been no updates as to whether or not the order has been filled.

The only message I keep getting when I respond to the text about the size of the jacket, is to confirm the size. I have been told that I will be notified within 24 hours.

View full review
Loss:
$449
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Beware

Breccan Qvu
map-marker Mesquite, Texas

Larger size

Everything was resolved after I actually communicated with a human instead of automated ***

Outcome turned out ok and went well.

View full review
Anonymous
map-marker Croydon, Croydon

Avoid!!!!

Took payment, no confirmation!! No communication.

Completely ignored!!! Scam!!

Do not trust this company.

View full review

User's recommendation: Avoid

Shloimy Mkx
map-marker Baltimore, Maryland

Return issues

The Jacket Maker - Return issues

I just received a confirmation from UPS that they have tried twice to deliver the return request #9883. I was able to retrieve a phone number for A1 Sewing & Vacuum Return Fulfillment Center.

They advised me that they had an issue going on, and they would not be able to accept returns at this moment.

This is unacceptable because your company gave me direct instructions for returning the item for a larger size and I did everything you all told me to do. Please advise on what to do next?

View full review
Fortunato P Siu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 28, 2023

I'm still waiting for confirmation of order, with no response from rep. Shawn.

when he does decide to answer emails, he says " it looks like you didn't receive my last email..." the order number provided does not show up on the website tracking. horrible experience.

Updated by user Nov 22, 2023

Company fixed the issue and I have been provided with apology. they just completed the order.

no discount. no compensation.

Original review Nov 15, 2023

trying to place an order, Rep emails me for information, I reply, ...don't hear from the rep for 2-3 days...a simple order...going on 8 days now, no phone number to call, won't return emails...what kind of business is this?

View full review
Loss:
$515
Pros:
  • Nice product
Cons:
  • Useless representative

Preferred solution: Full refund

User's recommendation: do not deal with Mr. Shawn. he's useless and does not answer emails, and has the audacity to say "I" didn't receive his last email! really? how old are you?

Anonymous
map-marker Cleveland, Ohio

Have not received my merchandise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I returned a {M} jacket for a {L} jacket and have not received my {L} jacked. It has been over two weeks and no one contacted me.

View full review
Dwight B Agc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My jacket is in limbo

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

My father passed away and u had to leave for a different city to be with my family. i was not a le to pick up my parcel so it has been returned to sender.

they refuse to give me my refundvor even listen to what im telling them.

they have no compassion no understanding and sean from customer servicebis just ignorant. do not deal with this company

View full review
Loss:
$360

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THIS COMPANY

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article