The Jacket Maker
The Jacket Maker Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Jacket Maker has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice product, Quick at charging the customer.
Cons: Lost monies, Poor customer service, Poor it customer service.Recent recommendations regarding this business are as follows: "Don't buy online", "Do your due diligence when shopping online", "Beware", "Avoid", "do not deal with Mr. Shawn. he's useless and does not answer emails, and has the audacity to say "I" didn't receive his last email! really? how old are you?".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Jacket Maker has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice product, Quick at charging the customer.
Cons: Lost monies, Poor customer service, Poor it customer service.Recent recommendations regarding this business are as follows: "Don't buy online", "Do your due diligence when shopping online", "Beware", "Avoid", "do not deal with Mr. Shawn. he's useless and does not answer emails, and has the audacity to say "I" didn't receive his last email! really? how old are you?".
Most users ask The Jacket Maker for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hayward, California
Late delivery
So, over a month ago, I purchased a custom-made jacket from Canva. To date, I have not received the jacket, nor have I received any status update on when delivery will be made.
Attempting to contact the vendor is nearly impossible.
This is after I paid 457 some odd dollars. If I could do it all over again, I would not shop with this company.
- Lost monies
Preferred solution: Full refund
User's recommendation: Don't buy online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hayward, California
Resolved: Late delivery
Company fixed the issue and I have been provided with apology. Irritated...
I requested a refund. And then to my surprise. As if to add insult to injury.
They didn't even provide me a full refund! Like who wears a coat in the summer in California.
I am so pissed off with my experience with this company. I spent $449 for a jacket that has yet to be delivered, and there is no status update as to when I may receive it.
There's no phone number to call to speak to a customer service representative about the item I purchased. With all due respect, I understand why there are so many disgruntled customers who lose it.
- Quick at charging the customer
- Poor it customer service
Preferred solution: Price reduction
User's recommendation: Do your due diligence when shopping online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order not filled
Mysteriously, after my noting on pissed customer. The issues I was having with the jacket maker and the dissatisfaction I've experienced.
I received an email from them a short time later stating that my order would be processed and shipped by March 26th of this year!
Thank you so much pissed customer. For providing a platform that demonstrates excellence in maintaining a good business relationship between the customer and the suppliers!.
The call was not answered. The phone immediately hung up when I placed the calls.
I placed an order over a week ago and there have been no updates as to whether or not the order has been filled.
The only message I keep getting when I respond to the text about the size of the jacket, is to confirm the size. I have been told that I will be notified within 24 hours.
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Beware
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Mesquite, Texas
Larger size
Everything was resolved after I actually communicated with a human instead of automated ***
Outcome turned out ok and went well.
Croydon, Croydon
Avoid!!!!
Took payment, no confirmation!! No communication.
Completely ignored!!! Scam!!
Do not trust this company.
User's recommendation: Avoid
Baltimore, Maryland
Return issues
I just received a confirmation from UPS that they have tried twice to deliver the return request #9883. I was able to retrieve a phone number for A1 Sewing & Vacuum Return Fulfillment Center.
They advised me that they had an issue going on, and they would not be able to accept returns at this moment.
This is unacceptable because your company gave me direct instructions for returning the item for a larger size and I did everything you all told me to do. Please advise on what to do next?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with order
I'm still waiting for confirmation of order, with no response from rep. Shawn.
when he does decide to answer emails, he says " it looks like you didn't receive my last email..." the order number provided does not show up on the website tracking. horrible experience.
Company fixed the issue and I have been provided with apology. they just completed the order.
no discount. no compensation.
trying to place an order, Rep emails me for information, I reply, ...don't hear from the rep for 2-3 days...a simple order...going on 8 days now, no phone number to call, won't return emails...what kind of business is this?
- Nice product
- Useless representative
Preferred solution: Full refund
User's recommendation: do not deal with Mr. Shawn. he's useless and does not answer emails, and has the audacity to say "I" didn't receive his last email! really? how old are you?
Cleveland, Ohio
Have not received my merchandise
I returned a {M} jacket for a {L} jacket and have not received my {L} jacked. It has been over two weeks and no one contacted me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy jacket is in limbo
My father passed away and u had to leave for a different city to be with my family. i was not a le to pick up my parcel so it has been returned to sender.
they refuse to give me my refundvor even listen to what im telling them.
they have no compassion no understanding and sean from customer servicebis just ignorant. do not deal with this company
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM THIS COMPANY
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