Resolved
Geda B

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Resolved: To be rich famous and powerfull

The Illuminating Company - To be rich famous and powerfull
The Illuminating Company - To be rich famous and powerfull - Image 2
Updated by user Sep 30, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 23, 2023

My name is Ayele Teshome Bayisa i am 33 i live in Ethiopia i have diploma certificate with Drafting

i am unmareide

i am not working constant job for now The work I do for a living is labor and i get the lack of money for living the i dicide to be illuminat member to get rich and famous and powerfull

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Loss:
$300
Pros:
  • Wealth
Cons:
  • Famous

Preferred solution: Full refund

User's recommendation: to help poor people to care the homeless children

Resolved
Ayele T

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Resolved: Hello

The Illuminating Company - Hello
The Illuminating Company - Hello - Image 2
Updated by user Oct 10, 2023

Company fixed the issue and I have been provided with apology. frist i will see that problem then i will prepare the plan to fix then finally i will fix it

Original review Sep 22, 2023

i want to join

My name is Ayele Teshome Bayisa i am 33 i live in Ethiopia i have diploma certificate with Drafting

i am unmareide

i am not working constant job for now The work I do for a living is labor and i get the lack of money for living the i dicide to be illuminat member to get rich and famous and powerfull

View full review
Loss:
$300
Pros:
  • Let me know

Preferred solution: Full refund

User's recommendation: hey

Tiffany J Dnt

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Verified Reviewer
| map-marker Cleveland, Ohio

No lights yet n got copd

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I stil done have lights air got c o p d Need air hard to breath also phone bout to die so if sumthing happens I cant even reach out for help n Im alone I u derstand it was a tornado warning n power outage but its taking forever to get fixed I dont even see or hear no trucks. It has never token this long b4 power was restored wats the problem now

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Anonymous

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Verified Buyer
| map-marker Petaẖ Tiqwa, Central District

I do not have sufficient information. Activate Service

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The Illuminating Company - I do not have sufficient information. Activate Service

I am the proprietor of a house in Cleveland, OH. My mosr recent tenents have keft, and I need to activate the electricity service.

I tried several time to reach the company over the phone, as well as online, but have repeatedly failed. I understand that I need to assume the account.

I should be grateful for guidance as to how to open the account on my name and to activate the service.

Ilai Alon

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Christene N
map-marker Cleveland, Ohio

Worst Customer Service EVER

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I am a little behind on my utilities due to car problems and other issues. I called all of my utilities and the gas and water companies were so helpful and nice.

The Illuminating Company was a BIG disappointment. I have had some financial difficulties just like pretty much everyone else in the country. Between inflation and COVID and car problems and the price of gas, I don't even buy food, I got behind. I explained all of this to the representative, named CJ at the Illuminating Company and he or she I really couldn't tell, basically said none of my problems matter and that even though I was going to pay them in full in less than 2 weeks they would not extend my service and stated that my power will be shut off.

I asked to speak with a manager and was told no that wouldn't do me any good. With all of the focus on customer service these days the Illuminating Company is failing miserably. So disappointed. I used to have such a good opinion of The Illuminating Company.

Not anymore. It's no wonder there is a class action lawsuit against them.

View full review
Pros:
  • Electric
Cons:
  • Rude customer service agents and inflexible payment options
  • Lack of understanding for hardships people are experiencing
  • Lack of care for customers

Preferred solution: Apology

User's recommendation: Find any other electric company unless you have a boatload of money because these people do not care at all.

2 comments
Guest

Forget the apology ; nobody owes you one. Try apologizing to them for using their service and then failing to pay.

CEI has heard every excuse in every book ever written. You think you can just call and la-di-da put the whole world on hold because of your alleged issues ?

Christene N
reply icon Replying to comment of Guest-2259948

First, I wasn't talking about CEI. Second, you want proof of my hardships I have toms of it.

And finally, it must be nice to be sitting up there on your high horse all judgmental and looking down on us poor losers who you perceive as irresponsible or not trying hard enough. I used to be you, and look where it got me. You might want to sit back on your throne and pray to whatever God you pray to that he, she or life doesn't decide to throw you a few curveballs so that you can understand how it feels to have everything go wrong in your life.

Life has a funny way of making us understand what we condemned, and God loves to punish us for the things that we cannot imagine. i hope you have a great life but watch out for those curveballs.

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