The Illuminating Company
The Illuminating Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Illuminating Company has a 2.3 star rating from 2 customer reviews; consumers report high prices and mostly dissatisfied sentiment, citing billing and service access problems.
Positive Feedback
Some customers note electric service availability and the company’s brand recognition, though praise is limited.
Negative Feedback / Risk Areas
- Repeated billing after property sale and unresolved continuity of service disputes raise The Illuminating Company customer complaints about billing.
- Poor customer service responses and threats of shutoff during hardship are cited.
- Difficulty reaching support and concerns about refunds, cancellations, and price level are common.
Key Takeaways for Future Customers
- Check The Illuminating Company reviews and confirm account termination in writing before relying on discontinuation.
- Prepare documentation for billing disputes and be aware of refund and cancellation policy risks.
- Consider alternative electric providers if affordability or responsive customer service matters to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Illuminating Company has a 2.3 star rating from 2 customer reviews; consumers report high prices and mostly dissatisfied sentiment, citing billing and service access problems.
Positive Feedback
Some customers note electric service availability and the company’s brand recognition, though praise is limited.
Negative Feedback / Risk Areas
- Repeated billing after property sale and unresolved continuity of service disputes raise The Illuminating Company customer complaints about billing.
- Poor customer service responses and threats of shutoff during hardship are cited.
- Difficulty reaching support and concerns about refunds, cancellations, and price level are common.
Key Takeaways for Future Customers
- Check The Illuminating Company reviews and confirm account termination in writing before relying on discontinuation.
- Prepare documentation for billing disputes and be aware of refund and cancellation policy risks.
- Consider alternative electric providers if affordability or responsive customer service matters to you.
Media from reviews
Tired of being ignored?
Strongsville, Ohio
They keeping billing me for house I sold 4 years ago!
I was a landlord who had one of those continuity of service agreements for "between tenants". When we sold the house over 4 yrs ago (and 2 owners since I might add) we sent them a notification by mail that we no longer own the house and to discontinue the agreement!
They did not!!! I have a letter from customer service from June this year stating this on my behalf---yet continue to receive bills!!!
User's recommendation: send at least 2 discontinue this type of agreement --snail mail & electronic!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Hello
Company fixed the issue and I have been provided with apology. frist i will see that problem then i will prepare the plan to fix then finally i will fix it
i want to join
My name is Ayele Teshome Bayisa i am 33 i live in Ethiopia i have diploma certificate with Drafting
i am unmareide
i am not working constant job for now The work I do for a living is labor and i get the lack of money for living the i dicide to be illuminat member to get rich and famous and powerfull
- Let me know
Preferred solution: Full refund
User's recommendation: hey
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: To be rich famous and powerfull
Company fixed the issue and I have been provided with apology.
My name is Ayele Teshome Bayisa i am 33 i live in Ethiopia i have diploma certificate with Drafting
i am unmareide
i am not working constant job for now The work I do for a living is labor and i get the lack of money for living the i dicide to be illuminat member to get rich and famous and powerfull
- Wealth
- Famous
Preferred solution: Full refund
User's recommendation: to help poor people to care the homeless children
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo lights yet n got copd
I stil done have lights air got c o p d Need air hard to breath also phone bout to die so if sumthing happens I cant even reach out for help n Im alone I u derstand it was a tornado warning n power outage but its taking forever to get fixed I dont even see or hear no trucks. It has never token this long b4 power was restored wats the problem now
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Petaẖ Tiqwa, Central District
I do not have sufficient information. Activate Service
I am the proprietor of a house in Cleveland, OH. My mosr recent tenents have keft, and I need to activate the electricity service.
I tried several time to reach the company over the phone, as well as online, but have repeatedly failed. I understand that I need to assume the account.
I should be grateful for guidance as to how to open the account on my name and to activate the service.
Ilai Alon
Cleveland, Ohio
Worst Customer Service EVER
I am a little behind on my utilities due to car problems and other issues. I called all of my utilities and the gas and water companies were so helpful and nice.
The Illuminating Company was a BIG disappointment. I have had some financial difficulties just like pretty much everyone else in the country. Between inflation and COVID and car problems and the price of gas, I don't even buy food, I got behind. I explained all of this to the representative, named CJ at the Illuminating Company and he or she I really couldn't tell, basically said none of my problems matter and that even though I was going to pay them in full in less than 2 weeks they would not extend my service and stated that my power will be shut off.
I asked to speak with a manager and was told no that wouldn't do me any good. With all of the focus on customer service these days the Illuminating Company is failing miserably. So disappointed. I used to have such a good opinion of The Illuminating Company.
Not anymore. It's no wonder there is a class action lawsuit against them.
- Electric
- Only care about their profit
- Lack of care for customers
- Lack of understanding for hardships people are experiencing
Preferred solution: Apology
User's recommendation: Find any other electric company unless you have a boatload of money because these people do not care at all.
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Forget the apology ; nobody owes you one. Try apologizing to them for using their service and then failing to pay.
CEI has heard every excuse in every book ever written. You think you can just call and la-di-da put the whole world on hold because of your alleged issues ?
First, I wasn't talking about CEI. Second, you want proof of my hardships I have toms of it.
And finally, it must be nice to be sitting up there on your high horse all judgmental and looking down on us poor losers who you perceive as irresponsible or not trying hard enough. I used to be you, and look where it got me. You might want to sit back on your throne and pray to whatever God you pray to that he, she or life doesn't decide to throw you a few curveballs so that you can understand how it feels to have everything go wrong in your life.
Life has a funny way of making us understand what we condemned, and God loves to punish us for the things that we cannot imagine. i hope you have a great life but watch out for those curveballs.