The HurryRoll Reviews

New Reviewer

Oct 24, 2019 Yvonne R Dco

On the Road Again

Update by user Nov 14, 2019

Round and round we go and we are still going NOWHERE FAST! After not receiving word from HurryRoll in a month, I called and apparently there was a miscommunication and alas....no new HurryRoll and a wheel is on the way!

Wheel comes in and it is the wrong wheel. Call HurryRoll. Referred to Drive Medical ( this is a Nitro Rollator made by Drive Medical and rebranded a HurryRoll. More $$$ ).

Contact Drive Medical. Confusion sets in. Customer service tech wants to argue. Obtain another phone number from another source.

If I can't get a wheel that fits, I am going to have to Frankenstein this bi$ch so I can use it.I really like the HurryRoll. It is a great rollator however trying to get an answer or parts is beyond ridiculous.

Update by user Oct 25, 2019

I am still working with HurryRoll to resolve the issue

Original review posted by user Oct 24, 2019

After speaking to another company representative, it was found my HurryRoll was still under warranty and I will be receiving a new HurryRoll. This representative was professional and genuinely concerned about my problem and promptly solved the problem.

View full review

ID

#1688830

Cons

No parts replacement

Reason of review

Honest return, exchange or cancellation policy

New Reviewer

Sep 24, 2019 Yvonne R Dco

Parts for repair

2.0

I have had my HurryRoll for a year and am very satisfied with the product....until I needed parts. The company Itself has a parts list however does not offer a place to obtain the parts. I know the HurryRoll is made by Drive Medical and rebranded as the HurryRoll, as they look exactly the same. I contacted the company and they cannot ( or will not ) give you a place to order parts for the HurryRoll, nor will they tell you if parts for the Drive Medical Euro Rollator will retro-fit on the HurryRoll.

View full review

ID

#1662824

Pros

Height adjustment
Folds and stores easily
Manuveurability

Cons

No parts replacement

Reason of review

Poor customer service

Preferred solution

Let the company propose a solution

New Reviewer

Apr 18, 2019 Tersa Ttl

Terrible Customer Service

I ordered a Hurry Roll on March 18th and have not received this item but my credit card has been charged as of March 20th. I need to know the status of this order. I contacted your company on April 8th to inquire and spoke to Charlotte, she indicated that the Hurry Cane had been delivered on March21st, but I stated that yes the Hurry Cane did arrive but the Hurry Roll had not. She would resubmit to have another one shipped and it should reach me in 7-10 business days. It is now April 18th and I still do not have the Hurry Roll, THIS IS NOT A GREAT WAY OF DOING BUSINESS.

View full review

ID

#1517630

Location

Luck, Wisconsin

Reason of review

Order processing issue

New Reviewer

Apr 18, 2019 Tersa Ttl

Stillhave not received HurryRoll order #US140**** dated 3/19/19

4/6/19 I was notified that my order was cancelled by HurryWorks LLC Spoke to Charlotte , service rep and was notified that they showed order being received on 3/21/19 and I said yes, the cane was received but not the HurryRoll. Charlotte checked and said that she would put thru a reship order and I still have not received it - even though my credit card has been charged as of 3/20/19 Was to be shipped within 5 - 7 business days. NOT A GREAT WAY OF CONDUCTING BUSINESS!!

View full review

ID

#1517457

Location

Luck, Wisconsin

Reason of review

Order processing issue

New Reviewer

Apr 12, 2019 Tedd T

Misleading Advertising and Poor Customer Service

1.0

Bought the HurryRoll and entered in a code HR84 from one of their advertisements that said a free HurryCane came with the HurryRoll. The HurryRoll arrived without the HurryCane. I called Customer Service expecting them to say sorry and send it right away. They told me the special had just ended a few weeks ago, yet the website accepted the HR84 code without issue like I would get it. This seems like false and misleading advertising, and I felt betrayed by the company with no help from Customer Service. I told them I was going to write a poor review, and they didn't seem to care, so I am following through on my promise. At least someone is being honest. The cane is about 1/10 of the price of the roll, so not sure why it is worth frustrating the customer. I would not recommend this company.

View full review

1 comment

Apr 12, 2019 PissedConsumer1672348 #1672348

Never heard of it.

Reply

0 0

ID

#1512862

Cons

Customer service and quality

Reason of review

Not as described/ advertised

Loss

$39

Preferred solution

Deliver product or service ordered

Product or Service Quality	2/5
Customer service	2/5
Exchange, Refund and Cancellation Policy	1/5
Value for money	1/5
Delivery Service	1/5

The HurryRoll Overview

Rating Details

Contact Information