Yvonne R Dco

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

On the Road Again

Updated by user Nov 14, 2019

Round and round we go and we are still going NOWHERE FAST! After not receiving word from HurryRoll in a month, I called and apparently there was a miscommunication and alas....no new HurryRoll and a wheel is on the way!

Wheel comes in and it is the wrong wheel. Call HurryRoll. Referred to Drive Medical ( this is a Nitro Rollator made by Drive Medical and rebranded a HurryRoll. More $$$ ).

Contact Drive Medical. Confusion sets in. Customer service tech wants to argue. Obtain another phone number from another source.

If I can't get a wheel that fits, I am going to have to Frankenstein this bi$ch so I can use it.I really like the HurryRoll. It is a great rollator however trying to get an answer or parts is beyond ridiculous.

Updated by user Oct 25, 2019

I am still working with HurryRoll to resolve the issue

Original review Oct 24, 2019
After speaking to another company representative, it was found my HurryRoll was still under warranty and I will be receiving a new HurryRoll. This representative was professional and genuinely concerned about my problem and promptly solved the problem.
View full review
Cons:
  • No parts replacement
Reason of review:
Honest return, exchange or cancellation policy
Yvonne R Dco

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Parts for repair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have had my HurryRoll for a year and am very satisfied with the product....until I needed parts. The company Itself has a parts list however does not offer a place to obtain the parts. I know the HurryRoll is made by Drive Medical and rebranded as the HurryRoll, as they look exactly the same. I contacted the company and they cannot ( or will not ) give you a place to order parts for the HurryRoll, nor will they tell you if parts for the Drive Medical Euro Rollator will retro-fit on the HurryRoll.
View full review
Pros:
  • Height adjustment
  • Folds and stores easily
  • Looks snazzy
Cons:
  • No parts replacement
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Tersa Ttl
map-marker Luck, Wisconsin

Terrible Customer Service

I ordered a Hurry Roll on March 18th and have not received this item but my credit card has been charged as of March 20th. I need to know the status of this order. I contacted your company on April 8th to inquire and spoke to Charlotte, she indicated that the Hurry Cane had been delivered on March21st, but I stated that yes the Hurry Cane did arrive but the Hurry Roll had not. She would resubmit to have another one shipped and it should reach me in 7-10 business days. It is now April 18th and I still do not have the Hurry Roll, THIS IS NOT A GREAT WAY OF DOING BUSINESS.
View full review
Reason of review:
Order processing issue
Tersa Ttl
map-marker Luck, Wisconsin

Stillhave not received HurryRoll order #US140**** dated 3/19/19

4/6/19 I was notified that my order was cancelled by HurryWorks LLC Spoke to Charlotte , service rep and was notified that they showed order being received on 3/21/19 and I said yes, the cane was received but not the HurryRoll. Charlotte checked and said that she would put thru a reship order and I still have not received it - even though my credit card has been charged as of 3/20/19 Was to be shipped within 5 - 7 business days. NOT A GREAT WAY OF CONDUCTING BUSINESS!!
View full review
Reason of review:
Order processing issue
Tedd T

Misleading Advertising and Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought the HurryRoll and entered in a code HR84 from one of their advertisements that said a free HurryCane came with the HurryRoll. The HurryRoll arrived without the HurryCane. I called Customer Service expecting them to say sorry and send it right away. They told me the special had just ended a few weeks ago, yet the website accepted the HR84 code without issue like I would get it. This seems like false and misleading advertising, and I felt betrayed by the company with no help from Customer Service. I told them I was going to write a poor review, and they didn't seem to care, so I am following through on my promise. At least someone is being honest. The cane is about 1/10 of the price of the roll, so not sure why it is worth frustrating the customer. I would not recommend this company.
View full review
Loss:
$39
Cons:
  • Customer service and quality
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

1 comment
Guest

Never heard of it.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article