The HurryRoll Reviews

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New Reviewer

On the Road Again

Update by user Nov 14, 2019

Round and round we go and we are still going NOWHERE FAST! After not receiving word from HurryRoll in a month, I called and apparently there was a miscommunication and alas....no new HurryRoll and a wheel is on the way!

Wheel comes in and it is the wrong wheel. Call HurryRoll. Referred to Drive Medical ( this is a Nitro Rollator made by Drive Medical and rebranded a HurryRoll. More $$$ ).

Contact Drive Medical. Confusion sets in. Customer service tech wants to argue. Obtain another phone number from another source.

If I can't get a wheel that fits, I am going to have to Frankenstein this bi$ch so I can use it.I really like the HurryRoll. It is a great rollator however trying to get an answer or parts is beyond ridiculous.

Update by user Oct 25, 2019

I am still working with HurryRoll to resolve the issue

Original review posted by user Oct 24, 2019
After speaking to another company representative, it was found my HurryRoll was still under warranty and I will be receiving a new HurryRoll. This representative was professional and genuinely concerned about my problem and promptly solved the problem.
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ID
#1688830 Review #1688830 is a subjective opinion of poster.
Cons
  • No parts replacement
Reason of review
Honest return, exchange or cancellation policy
New Reviewer

Parts for repair

I have had my HurryRoll for a year and am very satisfied with the product....until I needed parts. The company Itself has a parts list however does not offer a place to obtain the parts. I know the HurryRoll is made by Drive Medical and rebranded as the HurryRoll, as they look exactly the same. I contacted the company and they cannot ( or will not ) give you a place to order parts for the HurryRoll, nor will they tell you if parts for the Drive Medical Euro Rollator will retro-fit on the HurryRoll.
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ID
#1662824 Review #1662824 is a subjective opinion of poster.
Pros
  • Height adjustment
  • Manuveurability
  • Folds and stores easily
Cons
  • No parts replacement
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Terrible Customer Service

I ordered a Hurry Roll on March 18th and have not received this item but my credit card has been charged as of March 20th. I need to know the status of this order. I contacted your company on April 8th to inquire and spoke to Charlotte, she indicated that the Hurry Cane had been delivered on March21st, but I stated that yes the Hurry Cane did arrive but the Hurry Roll had not. She would resubmit to have another one shipped and it should reach me in 7-10 business days. It is now April 18th and I still do not have the Hurry Roll, THIS IS NOT A GREAT WAY OF DOING BUSINESS.
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ID
#1517630 Review #1517630 is a subjective opinion of poster.
Location
Luck, Wisconsin
Service
The Hurryroll Shipping Service
Reason of review
Order processing issue
New Reviewer

Stillhave not received HurryRoll order #US140**** dated 3/19/19

4/6/19 I was notified that my order was cancelled by HurryWorks LLC Spoke to Charlotte , service rep and was notified that they showed order being received on 3/21/19 and I said yes, the cane was received but not the HurryRoll. Charlotte checked and said that she would put thru a reship order and I still have not received it - even though my credit card has been charged as of 3/20/19 Was to be shipped within 5 - 7 business days. NOT A GREAT WAY OF CONDUCTING BUSINESS!!
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ID
#1517457 Review #1517457 is a subjective opinion of poster.
Location
Luck, Wisconsin
Service
The Hurryroll Shipping Service
Reason of review
Order processing issue
New Reviewer

Misleading Advertising and Poor Customer Service

Bought the HurryRoll and entered in a code HR84 from one of their advertisements that said a free HurryCane came with the HurryRoll. The HurryRoll arrived without the HurryCane. I called Customer Service expecting them to say sorry and send it right away. They told me the special had just ended a few weeks ago, yet the website accepted the HR84 code without issue like I would get it. This seems like false and misleading advertising, and I felt betrayed by the company with no help from Customer Service. I told them I was going to write a poor review, and they didn't seem to care, so I am following through on my promise. At least someone is being honest. The cane is about 1/10 of the price of the roll, so not sure why it is worth frustrating the customer. I would not recommend this company.
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1 comment
#1672348

Never heard of it.

ID
#1512862 Review #1512862 is a subjective opinion of poster.
Service
The Hurryroll Deal
Cons
  • Customer service and quality
Reason of review
Not as described/ advertised
Loss
$39
Preferred solution
Deliver product or service ordered

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