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The Hurrycane in Piqua, Ohio - Not GOOD

1.0
Details
The base will not pivot at all
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Review
#1176878 Review #1176878 is a subjective opinion of poster.
Reason of review
Bad quality
I purchased two "Hurrycanes" this year. A purple one and a red one directly from the company. Both of the bottoms twisted off while I was walking. My son was not able to twist them back in so they would stay in!!! I'm 73 years old and really love the canes, but I...
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1 comment
Anonymous
#1065712

Hello,

We are so sorry to hear about the issue with your cane. Please call our Customer Success Team at 1-800-933-1136 or E-mail us at customersuccess@hurrycane.com. Our hours of operation are from 6am to 6pm PST Monday through Friday and from 7am to 1pm on Saturdays.

Thank you!

HurryCane Customer Success Team

Review
#735705 Review #735705 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$60
Preferred solution
Replace the two Hurrycanes that I cannot fix.
Tags
  • hurricane cane

The Hurrycane - Review in Health and Beauty category from Toledo, Ohio

3.3
Details
Only complaint is that the light wore out. Would like to get a new one. We have two canes and love them.
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1 comment
Anonymous
#998515

HurryCane is not affiliated with this website, and your customer information is only available in our database. Your satisfaction with our products is of utmost importance to us at HurryCane and we look forward to communicating with you personally to resolve any issues you are experiencing.

Please contact the customer success team directly by calling 800-933-1136 or send an e-mail to success@hurrycane.com. We look forward to having the opportunity to speak with you soon.

Review
#649793 Review #649793 is a subjective opinion of poster.
Reason of review
Good quality
The Hurrycane - Hurrycane handle breaks during descent on steps
As my husband was going down our back steps, he was balancing himself with the cane and the handle snapped completely off, causing him to lose his balance at the top of another set of stairs. Fortunately, he was able to grab the door frame which prevented him from...
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1 comment
Anonymous
#992869

HurryCane is not affiliated with this website, and your customer information is only available in our database. Your satisfaction with our products is of utmost importance to us at HurryCane and we look forward to communicating with you personally to resolve any issues you are experiencing.

Please contact the customer success team directly by calling 800-933-1136 or send an e-mail to success@hurrycane.com. We look forward to having the opportunity to speak with you soon.

Review
#646271 Review #646271 is a subjective opinion of poster.
Pros
  • In spite of breakage still like
Reason of review
Breakage
Loss
$40
Preferred solution
Let the company propose a solution
The Hurrycane's reply to:

The Hurrycane in North Olmsted, Ohio - Broken Handle

I am incredibly sorry to hear that your handle has somehow come unattached from your cane. We would not expect this to happen and would like to speak with you directly for additional details. Especially with recent knee and hip surgeries, we understand that you need a reliable cane and would be happy to assist you with a replacement. Please reach the HurryCane customer success agents directly by calling 800-933-1136 or success@hurrycane.com if you prefer e-mail.

Sincerely,
Brenda Smith
HurryCane
Review
#579159 Review #579159 is a subjective opinion of poster.
Reason of review
I paid too much for this cane for the handle to break like that.
Loss
$5000
Preferred solution
Deliver product or service ordered

I was at the restroom and had just finished washing my hands. I turned to throw the paper towel away and my cane handle just feel right off and I fell into the wall hurting my back which I am still taking medication for it. I just had my knee and hips replaced and I really need my cane. Right now i am getting around with a piece of wood my husband gave me. We both are disabled. Will you please answer this letter because I am in desperate need of a cane.

Beverly Roberts

1825 Second St.

Sandusky, oh. 44870

I’m so sorry to hear that something occurred with the handle of your HurryCane and hope you weren’t injured. We always try to stay close to our customers to ensure our cane remains safe and secure. Please contact the HurryCane customer success agents directly by...
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Review
#576528 Review #576528 is a subjective opinion of poster.
The Hurrycane's reply to:

The Hurrycane - Flashlight Handle Review from Lakewood, Ohio

We’re sorry to hear your experience with the HurryCane has left you unsatisfied. We aim for every HurryCane customer to find success with their HurryCane. Our customers’ safety is of the utmost importance to us. The issues you’ve had with the HurryCane should not happen and we would be very interested in discussing with you further. In the meantime, we have requested our warehouse ship a new cane to you. Please contact us at your convenience.
Again, our apologies.

Thank you,
HurryCane Customer Success
Review
#485371 Review #485371 is a subjective opinion of poster.

I've had 3 in the last yr an they have all broken at the handle I purchased make shift hurry cane with flashlight handle an flashlight turns on an off every time I walk

The Hurrycane's reply to:

The Hurrycane in Cleveland, Ohio - Wrist strap breaks

Dear Customer,

This post is before we were aware of this website but am sorry you weren't satisfied with your ordering experience. We appreciate your comments and listen closely to the millions of people responding to our message, and the 500,000+ customers who use the HurryCane today. We do have a Customer Success Team you can reach Monday-Saturday at 800-933-1136 who are happy to answer any questions and help you with your needs.

We also encourage consumers to check out the reviews on the HurryCane at Amazon.com, BedBath&Beyond.com, QVC.com and our own website HurryCane.com. If you have additional questions about the HurryCane, we encourage you to reach out to our Customer Success team.

Thank you,
Courtney
HurryCane Customer Success
Review
#388241 Review #388241 is a subjective opinion of poster.
Loss
$5

customer service is poor; don't use the order phone number, no human on the phone; just push buttons; my wrist strap broke after the third week of use; though I ordered much earlier. The cheap sewing stitch came apart.

I like the cane to date, i.e. after one months use.

Surprised it started to fall apart; it has good gripping ability, however the broad base plate sometimes gets in your foot step. The rubber feet are good, however, it sure can collect ice and snow; well the slushy stuff/ xx xxx xxx xxxx must get enough words in to send xxx xxx xxx xxx xxx xxxx xxxx x x xxxxx

The Hurrycane's reply to:

The Hurrycane in Cincinnati, Ohio - Everybody has opinion

This post is before we were aware of this website but thank you for your review. We appreciate your comments and listen closely to the millions of people responding to our message, and the 500,000+ customers who use the HurryCane today. We also understand that canes are a very personal choice and we recognize ours is not the right fit for everyone. Which is why we offer a 60-day no questions asked return and exchange policy when you purchase directly from us.

We also encourage consumers to check out the reviews on the HurryCane at Amazon.com, BedBath&Beyond.com, QVC.com and our own website HurryCane.com. If at any time you have additional questions about the HurryCane, we encourage you to reach out to our Customer Success team at 800-933-1136.

Thank you,
Courtney
HurryCane Customer Success
Review
#387883 Review #387883 is a subjective opinion of poster.

those of you thinking about ordering the hurry cane can stop wondering if it's good. the complaints i've read on this site are ridiculous n some of the people on here are childish....so some might have a weight problem....who cares does it affect how you r able to use the cane...i myself am fortunate not to have that problem because i am a petite woman in her 40's and disabled n i feel for those with weight issues.

meds do that to you n mine might pack on the lbs later in life so get on with it n quit puttin down others. do u believe in karma....better believe it baby!

now, that i have said my peace i seen a woman at my local grocery store n i stopped to ask her about cane and she said it was wonderful!!! i'm going to order me 1

Contact The Hurrycane Customer Service

Mailing Address:
HurryWorks, LLC
110 Cheshire Lane Suite 200
Minneapolis, Minnesota 55305
United States
Phone:
(800) 933-1136
All The Hurrycane Contacts
The Hurrycane's reply to:

The HurryCane is a giant waste of $40.00!

Dear Customer,

This post is before we were aware of this website but I'm sorry you weren't satisfied with your cane. We appreciate your comments and listen closely to the millions of people responding to our message, and the 500,000+ customers who use the HurryCane today. We also understand that canes are a very personal choice and we recognize ours is not the right fit for everyone. Which is why we offer a 60-day no questions asked return and exchange policy when you purchase directly from us.
We also encourage consumers to check out the reviews on the HurryCane at Amazon.com, BedBath&Beyond.com, QVC.com and our own website HurryCane.com.

If at any time you have additional questions about the HurryCane, we encourage you to reach out to our Customer Success team at 800-933-1136.

Thank you,
Courtney
HurryCane Customer Success
Review
#335556 Review #335556 is a subjective opinion of poster.

What a waste of money. It does Not stand alone ever regardless of what type of flooring you're on.

I was very, very disappointed. Quite honestly I feel it's too heavy also. I've got a friend who was suckered in as well and she was equally disgusted. Her husband was able to remove the so called "stand alone foot" and replace it with a standard foot pad.

Save your money!

It truly is not worth the cost!

Now I see there is yet another type of cane advertised! Is this new type being sold by the same company?