The Hoxton
The Hoxton Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed to negative sentiment in The Hoxton reviews, with consumers reporting poor customer service and high price levels; latest feedback highlights urgent financial impact from a held £339 charge.
Positive Feedback
Some guests still book stays and events, indicating brand recognition and continued patronage despite service issues.
Negative Feedback / Risk Areas
- Slow or no response from customer service regarding billing and refunds.
- Long pending holds on cards causing financial hardship.
- Perception of high prices and limited product diversity.
Key Takeaways for Future Customers
- Check The Hoxton customer complaints and recent reviews before booking to understand refund and billing policies.
- Confirm holding fee release timelines and consider payment options if membership or urgent funds matter.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed to negative sentiment in The Hoxton reviews, with consumers reporting poor customer service and high price levels; latest feedback highlights urgent financial impact from a held £339 charge.
Positive Feedback
Some guests still book stays and events, indicating brand recognition and continued patronage despite service issues.
Negative Feedback / Risk Areas
- Slow or no response from customer service regarding billing and refunds.
- Long pending holds on cards causing financial hardship.
- Perception of high prices and limited product diversity.
Key Takeaways for Future Customers
- Check The Hoxton customer complaints and recent reviews before booking to understand refund and billing policies.
- Confirm holding fee release timelines and consider payment options if membership or urgent funds matter.
Turn one complaint into a collective action
Ashburn, Virginia
Did not inform me that the holding fee would not be released for 28 days.
- - Booked The Hoxton Southwark for partner's birthday; £339 hold at check-in to be released at checkout; no code emailed and funds pending no replies.
I booked a show for my partner's birthday the night and decided to treat him . I booked The Hoxton Southwark.
Paid for the booking via a credit card. At check in, 27th June, I was told a holding fee £339 was necessary, but at checkout it would be released. Monday, I called and asked how long it would take and was told 2-3 working days. Called 2nd July, was told a code would be sent via email within the hour, but I didn't receive a code.
Called back and was abruptly told 5-7 working days with a Mastercard. Called my bank, who informed me that because the funds were pending and had not been released fully, the money would remain in pending for 28 days, unless The Hoxton did something on their end to expedite the release.
I am a registered disabled person and desperately need those funds to survive. I sent emails and no one has replied or got in touch.
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