The Horror Dome
The Horror Dome Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Horror Dome has 2.5 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Heat looking costunes.
Cons: Never delivered my order, Tons.Recent recommendations regarding this business are as follows: "Be careful of reviews they’re only as good as the reviewer.", "Save your money", "Don’t buy from them they are a rip off and apparently color blind.", "Don’t buy from them !", "go to horrordome.com not .net if you want authentic products".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Horror Dome has 2.5 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Heat looking costunes.
Cons: Never delivered my order, Tons.Recent recommendations regarding this business are as follows: "Be careful of reviews they’re only as good as the reviewer.", "Save your money", "Don’t buy from them they are a rip off and apparently color blind.", "Don’t buy from them !", "go to horrordome.com not .net if you want authentic products".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Knoxville, Tennessee
I got scammed
Im Collector mask i bought 3 masks which they don't look nothing like the picture! Paint and details were not in place, i just wish they would show more exactly how the item looks, disappointed of thehorrordome.com and then they called me to take the review down and get a refund, and i tried to return them, they told me to send it back to the address where they came from and i did, but they now said that address doesn't belong to their stores! and they haven't received anything whatever "Sure" scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOwner sucks and is rude and threatening
The owner threaten me thoroughly remote, my opinion of his company on a voicemail. Hes a scam hasnt even sent the product hasnt even started on it and its been over a month.
Preferred solution: Full refund
User's recommendation: Save your money
This is absurd, this company is around for over 24 years there’s no way a company could last that long if they were rude to their customers. You sound like someone who’s just trying to destroy a company. Get a life.
The Bronx, New York
Has a haunted house owner. This is the place to buy.
Reading some of these reviews, I find it ridiculous that people complain and give always a one star review. We have been purchasing from the Horrordome since we started our hunt and everything we have received from them is top notch quality.
The service is really good and shipping sometimes does it take a while because some products are handmade and made to order but its well worth the wait.
We have noticed that masks and costumes and props shipped out quickly. Its just a Animatronics that take some time to create.
User's recommendation: Be careful of reviews they’re only as good as the reviewer.
Replying to
When stuff is made to order you cant expect it to ship overnight lol
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grants Pass, Oregon
Defective mask
The mask I bought came defective. My wife ordered 3 and two of the 3 are deformed badly and can not be worn.
We do not want money back we would like to just trade for different mask
Of equal or less value . Also I ordered a mask in April it promised to be delivered by late august and its already oct and still no mask .
It was the cellar dweller . Also I Cant even see out out of one of one eye on the straight from the grave mask as shown in the pic .
Hello Jammie, We are sorry you did not feel the masks were up to your expectations. We did speak to you on the phone and asked you to send the masks back for a full refund.
The masks were a little misshapen from being in the shipping box.
As we mentioned to you to get the shape back all that was needed was to heat the inside of the mask with a hair dryer and then stuff it with a towel or news paper. Once the mask cools down the shape would come back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMask picture update (devil)
Im not color blind I know red from orange and this damn devil is orange and yellow. Not red . And not a new mask it was featured 3 years ago.
- Tons
User's recommendation: Don’t buy from them they are a rip off and apparently color blind.
That mask is killer, sounds like you want a $600 mask for $80.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grants Pass, Oregon
Mask did not look the same as website
Just deformed and colors were not same looked fake ! The devil was orange not red like the website showed !
User's recommendation: Don’t buy from them !
Replying to
Can you show some pictures of the mask so the rest of us can see what it looks like I personally have been purchasing from them from a long time and everything looks perfect when I get it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
Good but can do better
I ordered from a duplicated website hence they are unable to track my order. It would be better if they had some sort of control over this.
User's recommendation: go to horrordome.com not .net if you want authentic products
We are in the process of trying to have these copy cat websites taken down but it costs lots of money and even more time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my order after paying $400
I never received my order Ive been waiting with no response from costumer service Ive been trying to call plus emails and they never responded to my emails or phone calls if you use these people its a chance you might get ripped off for your money
- Heat looking costunes
- Never delivered my order
Preferred solution: Full refund
User's recommendation: Be careful with these people
Sounds like you got scammed by a fake website bud. Horror Dome is a reparable company, we’ve been using them at Allen’s acres haunted house for over 17 years now, and they always come through for us.
Salt Lake City, Utah
Will not reply at all. Zero response.
Nothing from them after several patient and respectful requests for a refund of my shipping back to me. Absolutely zero response from them.
They are 100% an *** and I'll be reporting them to the BBB. It's not hard to reply back to me. If you *** up just admit it and correct the problem.
They have done nothing. Sorely disappointed how I'm treated as a customer.
I will not support them ever again nor recommend their site or products to anyone I know looking for costumes and props.
We are sorry for you negative experience. Our phone number is listed on our website and we always answer the phone. If you ever need us we are only a phone call away.
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We were more than happy to credit you back but you never sent us a tracking number and we could not track your package back to us and we never did receive it. Even though we never got the products back from you we credited you back in full and you still wrote this negative review. Not cool.
Would not recommend this company in any way, poor customer service . I was very dissatisfied with the costume and after spending over 1000.00 on it .
The one phone call I got back after placing 5 calls as well as 4 emails was rude and not helpful at all. Also costume was damaged and looked nothing like the picture.