The Home Zone
The Home Zone Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied with a 100% unfavorable distribution and a reported high price level.
Positive Feedback
The technician visited to measure the appliance and initially confirmed the measurements and fit.
Negative Feedback / Risk Areas
- Rude staff interaction and threats to cut granite counters.
- Refusal or delay of refunds and unexpected 30% return charge.
- Poor customer service handling of billing and complaints.
Key Takeaways for Future Customers
- Check The Home Zone reviews and weigh customer complaints before purchase.
- Document estimates and insist on written refund/return terms to avoid billing disputes.
- Consider contacting management or BBB if refunds are not processed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied with a 100% unfavorable distribution and a reported high price level.
Positive Feedback
The technician visited to measure the appliance and initially confirmed the measurements and fit.
Negative Feedback / Risk Areas
- Rude staff interaction and threats to cut granite counters.
- Refusal or delay of refunds and unexpected 30% return charge.
- Poor customer service handling of billing and complaints.
Key Takeaways for Future Customers
- Check The Home Zone reviews and weigh customer complaints before purchase.
- Document estimates and insist on written refund/return terms to avoid billing disputes.
- Consider contacting management or BBB if refunds are not processed.
Turn one complaint into a collective action
Malone, New York
Came to measure appliance, took wrong measurements, and now wont refund
- Measured for a top, charged $679.
- The top didn't fit; the staff were rude and suggested cutting granite.
- Refund not issued; 30% fee claimed.
Employee came to measure my appliance for a specific type of top for it, and he ensured the measurements were correct. Total charges were $679.
When the part came in, we came to pick it up. After coming home and finding out the top didn't fit, we immediately brought it back. I have never dealt with an employee THIS rude. Juan then told me that it was no problem, that he could just CUT INTO MY GRANITE COUNTER TOP, which would then damage out cabinets.
After telling him to just refund us and we will go somewhere else, he said that we had to pay 30% additional, for the estimate and return of the item. He still has yet to refund me any of the $679 back to my card. I did not sign any paperwork stating that I had to pay 30% to send it back. I will be taking legal action against the company, as well as contact head management since "Jaun" is obviously not going to help me resolve this issue.
I will take it to the Better Business Bureau if need be. If someone would like to contact me, you have all of my information on file.
- Terrible attitidue
Preferred solution: Full refund
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
They don't even have Home Zone in New York???? They're Texas based only! You should really know who you're buying from!!
It's in Louisiana also
Homezone furniture does NOT sell appliances......?? my guess is you're ranting about the wrong store lol