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Workmanship not up to standards

discovered that duct work in the attic was not connected and needed additional work. Cannot contact because there is not a working telephone number. not use a company

User's recommendation: Do not use a company that outsources their contract business.

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ID
#2404464 Review #2404464 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Pros
  • Provided a name brand air conditioning system
Cons
  • Did not completely install the air-conditioning unit system
Loss
$1000
Preferred solution
Let the company propose a solution

Scammers

Tech came out and told me i had to fix several things. Had a bad feeling. Called another company and my hunch was correct. Nothing..I was told nothing was wrong!! Stay away from these crooks!
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ID
#1570630 Review #1570630 is a subjective opinion of poster.
Location
Pueblo, Colorado
Reason of review
Poor customer service

Appointment no shows

I made an appointment three different times with Heat Depot and they did not show three times in a row with no phone call. All they do is make excuses. DO NOT USE THIS COMPANY!
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ID
#1381300 Review #1381300 is a subjective opinion of poster.
Location
Denver, Colorado

Excellent Service

The Heat Depot has been extremely professional and courteous. My wife & I Purchased a Carrier Furnace and a Amana Air Conditioner. We also had them do the AeroSeal for our air duct. I am a retired general contractor and have to say in all my years it was very rare to run across companies that cared about the customer 1st! Those companies always wanted to sell you their products regardless if there was a better product available.Kyle & Mike took all the time necessary to show me many different Brands as well as explain all the different features regarding the equipment choices.Not only were they patient and reasonable with us, their pricing and service exceeded everyone else that we took bids from.I would HIGHGLY RECOMEND this company to anyone looking for a quality product or knowledgeable service.
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ID
#1210407 Review #1210407 is a subjective opinion of poster.
Service
The Heat Depot Customer Care
Reason of review
Good customer service

Shady service techs and extreme price markup

You have to watch out for this company! I will admit upfront the install techs do decent work however, when it comes to getting anything serviced you need to know that they extremely markup prices. My example: I was told I needed a new Igniter and Motor Fan Capacitor for my furnace; both very small parts. I was told by a technician the capacitor was very hard to find, and cost around $140; for such a small, easy to install part, I thought that was an extreme price. Not being an HVAC person, I trusted what the technician told me and paid $189 (initially $247 but I got a military discount) to get the two parts replaced; because he had the "hard to find part" on his truck at that time. Later that day; after hearing the prices they wanted to charge my neighbor for repairs, I got online to check the prices of the two parts I had installed. I could have gotten the parts I needed at Wal-Mart and Sears for a total of $16.30 and installed them myself; but I trusted the technician on the "hard to find part" aspect. I complained that evening about the $170 price difference to an office worker (Patty) and was not so politely told I could always order the parts and do the work myself, but they warranty their work and professionally install the parts...so...basically I was charged what I was charged. Really, less than $20 in parts and maybe 15-20 minutes of work and they charged $189; in addition to already being at my house for service that I already paid for two months earlier (explanation below). What a joke! They have lost a customer and I will never refer this company to anyone because they are dishonest, unorganized and price gouge. Side Note: When I had my A/C replaced I paid to have the furnace and blower cleaned at another time. Two months after the A/C install (two months because I wanted to see how long it would take for them to actually follow through on the work I prepaid for; and they didn't; obviously not a detail oriented company), I had to call and remind the company that I paid to have furnace work done. Thinking if I didn't call them, I would have never heard from them to get the furnace work done that I paid for two months earlier. Oh yeah, AND, when I had the A/C installed I qualified for a whole house duct cleaning, free of charge. They never mentioned that to me at all from the beginning; I happened to come across the coupon on a website and let them know I qualified for a free duct cleaning. Again, probably would have never heard a thing about that if I didn't find it myself. Just saying, you have to watch out for this company. The install teams are great, it's the service techs that get a hefty commission for whatever they can sell you (a statement made directly from a new tech who helped fool me) are the ones you need to be weary of; the more the NON-HVAC person knows, the more the service techs will seem like your best friends who want to take care of you; don't fall for it folks!!
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ID
#1098960 Review #1098960 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Service
The Heat Depot Furnace Repair Estimate
Reason of review
Pricing issue
Loss
$150

The Heat Depot - Hvac Review from Aurora, Colorado

The worst company ever. They guarantee 100% customer satisfaction. I don't trust Ben from The Heat Depot. Don't let this guy in your home.
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1 comment
#1274939

Don't let any of these rip off members in your house. They want rip you off by selling you things that you don't need. They do the tune up service that no one knows what it is and only do it to sell you parts that you don't need or a whole new unit be aware of this co they ate lies and crooks.

ID
#859616 Review #859616 is a subjective opinion of poster.
Location
Aurora, Colorado
Reason of review
Poor customer service

The Heat Depot Air Duct Cleaning And Furnace Review from Aurora, Colorado

I have spent $500 on legal fees and numerous personal calls since Nov. 10, 2015 asking the "owner" for their bonding company to cover employee theft. The "owner" refuses to give that to me or my attorney. His employee, the tall furnace guy, says he didn't steal from me. He stole my grandkids Christmas money. Police believe he did, but since the tall furnace guy had his back to me shoving my money into his waistband (I didn't know that was what he was doing), this guy gets a free pass from prosecution. I couldn't see the money in his hands, but all other 2 suspects have been cleared. DON'T USE THIS COMPANY!!! The "owner" especially, does not care about customer service. All he cares about is a closed police report. A police report he's never read. If an employee of his steals from you, the "owner" will jam it down your throat and force you, like me, to accept his employee theft. Then he'll send the same guy into someone else's home! Don't put yourself through what I've been through. You get what you pay for, so if you want to pay an additional $400 for little more than hassle and heartbreak, go for it.
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ID
#854011 Review #854011 is a subjective opinion of poster.
Location
Aurora, Colorado
Reason of review
Poor customer service

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