The Hat
The Hat Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Hat has a 1.1 star rating from 3 reviews with mostly dissatisfied consumers, citing poor service, high prices, and problems at the Brea location including drive-thru issues and safety concerns.
Positive Feedback
Some menu items like chili cheese fries and pastrami sandwiches are mentioned positively by reviewers who return despite service problems.
Negative Feedback / Risk Areas
- Poor customer service and language barriers are frequent The Hat customer complaints.
- Safety and packaging issues led to burns and spilled orders; suggestions include using covered boxes.
- High price level and disappointing discounts and special offers frustrate customers.
Key Takeaways for Future Customers
- Read recent The Hat reviews for Brea-specific service reports before visiting.
- Expect possible staffing or communication issues and verify manager availability for problems.
- Confirm packaging and order needs at pickup to avoid spills; ask about offers up front.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Hat has a 1.1 star rating from 3 reviews with mostly dissatisfied consumers, citing poor service, high prices, and problems at the Brea location including drive-thru issues and safety concerns.
Positive Feedback
Some menu items like chili cheese fries and pastrami sandwiches are mentioned positively by reviewers who return despite service problems.
Negative Feedback / Risk Areas
- Poor customer service and language barriers are frequent The Hat customer complaints.
- Safety and packaging issues led to burns and spilled orders; suggestions include using covered boxes.
- High price level and disappointing discounts and special offers frustrate customers.
Key Takeaways for Future Customers
- Read recent The Hat reviews for Brea-specific service reports before visiting.
- Expect possible staffing or communication issues and verify manager availability for problems.
- Confirm packaging and order needs at pickup to avoid spills; ask about offers up front.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Service seating service, and putting mustard on my fries
- - Language barrier made it hard to get a chair and required four requests.
- - They said they don't do mustard on fries, though I say they would if told.
Trying to get a chair from people who don't speak English and don't understand what you're talking about asking four times to get a chair and asking to have mustard put on your fries and they're telling you no they don't do that. Yes they do if I tell them to.
User's recommendation: Have extra chairs and maybe somebody who speaks English
Los Angeles, California
Service my reason for calling is I went to the hat over in Brea on imperial Highway
- - No chair despite four requests.
- - Staff signaled 'one minute' with fingers; no English.
- - Mustard on fries was inconsistently handled.
So as soon as I get there, I always check for a chair. My partner is big so we need a chair.
There was no chairs. Well he stood in line. I went up and asked for a chair. The Mexican boy at the counter gave me his fingers in a pinching manner telling me one minute, didn't speak English so then I went back to the table.
A girl came up to wipe the table. I asked her she looked at me and shook her head no idea what I was talking about. I pointed to the chair and she shook her head again walked away went back up to the counter. Still no chair.
My boyfriend comes back no chairs. He also asked no reply from anybody. He also asked for mustard on his fries. They told them they don't do that.
I went back up and said yes you do put mustard on the fries.
We've been through this before the guy that was behind there said OK we put mustard if you want but we don't put mustard and I said yes we want mustard but we don't do that and I said yes you do that and we need a chair. I don't know nothing about a chair so four times I asked for a chair, no chair very bad customer service and didn't wanna make my fries as I wanted them and they were the chili cheese fries with pastrami along with two pastrami sandwiches so how are we gonna fix this every time we go we have a problem
User's recommendation: Have extra chairs there's very many large people and there's very many handicap people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brea, California
Horrible customer service
Do not go to the Brea location. They turn off the drive-thru speakers. Plus, they lie and say there's no manager during the evening.
- Horrible service
Preferred solution: Full refund
User's recommendation: Don't go there
Got burned
- - Her hand burned on hot fries; she dropped them and spilled on the car and clothes.
- - Fries should be boxed with a cover; Donna Yanez, 626-392-****.
I'm writing this for my wife cuz she's cleaning the car from the mess. She got burnt very badly on her hand.
She went to order chili fries. When the person at the window handed it to her it burned her hand and she dropped them all over the car and all over her clothes most unfortunate.
My suggestion is in the future because this happened to me as well from this same place it's put them in a box with a cover. If you would like to speak to her directlIfher phone number 626-392-**** her name is Donna Yanez
User's recommendation: Put your fries in a box with a lid not been a Coke holder with a straw all over the place z
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