The Happy Grape
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Cleveland, Ohio
Not so happy gape
I went to The Happy Grape in Lexington, Ohio for a fun night out. When I received my bank statement I noticed that I had been charged twice for the same amount.
I called to try to rectify the charge and the owner was very nice on the phone. He took my information and seemed like he would take care of it. Unfortunately I never heard back from him.
I had to handle it through the fraud division of my credit card company. I'm very upset that he never lived up to his word with even a call back.
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Had the same issue the other night.
Hi,
As the owner of The Happy Grape Wine Bar, we always try our best to take care of these situations. I always handle credit issues myself personally.
When I handle these transactions through our credit card processing agent, they supply me with a message informing me that the transaction is confirmed.
I apologize to this customer for any oversight that may have occurred and emphasize that this was not intentional. Our goal is to provide the best customer service possible.
More lies? Do they ever stop?