The Hanover Insurance Group
The Hanover Insurance Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating based on 1 customer review; consumers are mostly neutral and a recent recommendation warns the company is slow to respond.
Key Takeaways for Future Customers
- Check The Hanover Insurance Group reviews and expect medium price levels and varied product options.
- Prepare for potential delays in claims and keep records when contacting customer service.
Negative Feedback / Risk Areas
- Repeated customer complaints about slow claim handling and poor communication with adjusters.
- Issues reported with lost records, delayed approvals, and difficulties obtaining refunds or exchanges.
Positive Feedback
Reviewers value the diversity of products and the exchange, refund and cancellation policy, and note a medium price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating based on 1 customer review; consumers are mostly neutral and a recent recommendation warns the company is slow to respond.
Key Takeaways for Future Customers
- Check The Hanover Insurance Group reviews and expect medium price levels and varied product options.
- Prepare for potential delays in claims and keep records when contacting customer service.
Negative Feedback / Risk Areas
- Repeated customer complaints about slow claim handling and poor communication with adjusters.
- Issues reported with lost records, delayed approvals, and difficulties obtaining refunds or exchanges.
Positive Feedback
Reviewers value the diversity of products and the exchange, refund and cancellation policy, and note a medium price level.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Customer Service, Failure to facilitate claim in reasonable manner. Lost records
- - Wife was rear-ended; Hanover notified.
- - Slow responses; adjuster unavailable.
- - Disrespectful adjuster; wrong name references; appraisal lost.
Wife rear ended while stopped. Called to inform Hanover insurance company.
Didnt hear back for nearly a week and played phone tag with adjuster. Disrespected by adjuster who made several wrong references to my name. Told us to call our insurance agent for copy of policy which we signed for. Told us that we would have to pay the deductible despite being in the right.
Asked for supervisor and was given a name. Another person called back and was unreachable for more than two weeks. Promised to get recordings of negative phone call with adjuster and later said they only recorded incoming calls.
Finally admitted that our appraisal had been sent to their company a d to adjuster five weeks earlier was somehow lost! Nearly two months since collision and dealership still waiting for approval to order parts!
Preferred solution: Let the company propose a solution
User's recommendation: Do not use this insurance company. Have heard from others they are very slow!
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
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