The Hanover Insurance Group
The Hanover Insurance Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Hanover Insurance Group has 2.6 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not use this insurance company. Have heard from others they are very slow!".
Review authors value the most Exchange, Refund and Cancellation Policy and Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Hanover Insurance Group has 2.6 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not use this insurance company. Have heard from others they are very slow!".
Review authors value the most Exchange, Refund and Cancellation Policy and Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Customer Service, Failure to facilitate claim in reasonable manner. Lost records
Wife rear ended while stopped. Called to inform Hanover insurance company.
Didnt hear back for nearly a week and played phone tag with adjuster. Disrespected by adjuster who made several wrong references to my name. Told us to call our insurance agent for copy of policy which we signed for. Told us that we would have to pay the deductible despite being in the right.
Asked for supervisor and was given a name. Another person called back and was unreachable for more than two weeks. Promised to get recordings of negative phone call with adjuster and later said they only recorded incoming calls.
Finally admitted that our appraisal had been sent to their company a d to adjuster five weeks earlier was somehow lost! Nearly two months since collision and dealership still waiting for approval to order parts!
Preferred solution: Let the company propose a solution
User's recommendation: Do not use this insurance company. Have heard from others they are very slow!
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
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