michael d Qni

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Received damaged defective item

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The GUU Shop - Received damaged defective item
Updated by user Nov 14, 2024

Blaming my clothes even tho it's never been worn. Said it's never happened before but was quick to say static electricity which is impossible. You can see the stones are sick in the glue

Original review Nov 14, 2024
I received a package, opened it, and found that the stones were glued to the top. They're trying to blame my clothes and static electricity.

However, the item has never been worn and it arrived in this condition. I paid extra for shipping protection and they own a gun shop. Despite their guarantees, they refuse to fix the problem, even though I could easily have acted dishonestly and claimed it never arrived. I am repaid for my honesty with cheap and lame excuses.

They said this has never happened before but were quick to blame static electricity. They are not following through with their shipping protection or taking responsibility for their company's personal guarantee. Not to mention, I've been a VIP customer for over three years and have spent thousands of dollars.

They are refusing to fix the issue and are blaming me instead. I advise not to spend money with them.
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Loss:
$199
Cons:
  • Lie and blame you even tho was delivered like this

Preferred solution: Full refund

User's recommendation: Run, don't waste your time or money. It's cheap Chinese manufactured crap

Darrell G Ylv

Want to talk to someone about my necklace, not trying to join any membership

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Give a number to call if there are any problems or issues with merchandise instead of having to join any membership to resolve problems.

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Preferred solution: Return the too short necklace for a longer necklace

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

Didnt receive my package

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The GUU Shop - Didnt receive my package

Don't no wat happen I don't got my package in I would like my money back that product was for my son for his birthday in I'm very upset they let somebody sign for my package in now I don't have it so I would like my money back or I will be filing a lawsuit with u all inDHL because that's money goin to waste

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User's recommendation: Not to deal with yall or dhl

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