New Reviewer

Do not trust their assessment on your loved ones if they need more than occasional assistance in day to day activities!

1.6
Do not trust their assessment on your loved ones if they need more than occasional assistance in day to day activities! Michael came out to our mother's home for assessment. Even though she could not get up from her chair, he assured the family that she would get all the care needed to make a transition from home care to assisted care at The Grove in Riverside. Instead, she was ignored most of the time, or put to bed during the afternoon so that they did not have to deal with her. On most of our visits with her, when the help button was activated, it took between 1 and 2 hours for someone to show up! By then she had already defecated in her clothing and bed. She was not getting her medications at the scheduled time. Just an observation, the staff to patient ratio is obviously the bare minimum. Considering what they charge, we expected better care for our mother. We moved her out of the facility this weekend. Very unhappy!
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1376544 Review #1376544 is a subjective opinion of poster.
Location
Riverside, California
Pros
  • Staff
Cons
  • 1 to 2 hours to get a response after pressing help button
Reason of review
Poor customer service
Preferred solution
To warn others searching care for disabled family members

Companies Similar to The Grove Care And Wellness

Davita reviews and complaints

Davita

1.8
520 Reviews

“Well... Spoke with some one from corporate who is in the Detroit area. To lie about your patient to...“
Newport Academy reviews and complaints

Newport Academy

1.8
31 Reviews

“Please, please, please dont do a disservice to your precious child and send them to this horrible chain....“
Livengrin Foundation reviews and complaints

Livengrin Foundation

2.1
19 Reviews

“I was in a accident at work im 60 i was 50 to 53 when i was there. 1st time i got cold feet left after 5...“
Alert Ambulance Service reviews and complaints

Alert Ambulance Service

1.0
11 Reviews

“Those who work in communications. The employees are rude to each other and the management and leadership...“
See more Hospitals, Clinics and Medical Centers Businesses ›

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Jan 6, 2022

Who may need the 4th vaccine? Is monkeypox dangerous? Prof. Karen Jubanyik comments on the mask-optional policy, COVID booster shot, and the monkeypox.

Prof. Karen Jubanyik
Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article