Bonnie P Xds

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Verified Reviewer
| map-marker Palm Bay, Florida

They didn't finish the job and promised to come back and that was a month ago.

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The Grout Boss - They didn't finish the job and promised to come back and that was a month ago.
They didn't move the wall unit or the hutch to remove old grout and put in new grout. He has not responded to my phone calls.
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User's recommendation: Make sure they do everything before you pay them.

Mary P Mlb

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Verified Reviewer
| map-marker Palm Bay, Florida

Didn't finish job

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The Grout Boss - Didn't finish job
He said he was afraid to move wall unit. But said he would come back if we moved it . We also discovered that he didn't move the hutch either.
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Preferred solution: He said I didn't pay for the floor under the wall unit to be grouped. He was talking fast and angels practically yelling at me. Now I'm afraid of him. I'm afraid of him coming back. He said he was an of his word and he will do it.

User's recommendation: Don't give them the money until they are finished with everything.

Joseph A Vjx

Terrible experience

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they came to clean out grout and re-grout the master shower. they did a terrible job. did not clean up after themselves. left water standing on top of granite top and the water soaked into the cabinet ruining the oak. that are over priced and not reliable. DO NOT Hire.
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Cons:
  • Terrible workmanship

Preferred solution: Full refund

margaret e Tew

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Verified Reviewer

He was suppose to remove grout and caulk and replace with new on my showe

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Updated by user Dec 25, 2020

I am in same place he will not speak to me and I hope to send you the pictures om 12/25-25/20. They destroyed it and tiles must be replaced since it is so bad.

Original review Nov 16, 2020
Eric, The Grout Boss, was suppose to remove old grout and caulk and replace with new in my bathroom shower. His men destroyed about 10 tiles that have holes and scratches. I didn't notice the damage until it dried and they didn't fix the caulking right, wrong color and put on clear so you see all the damage. The tiles are chipped in the front of my shower and inside. I paid him that day and he cashed the check immediately and when I called and said I would stop payment he screamed at me that he would put me in jail. I have never gotten justice. He will not take my calls or fix it. I can't fix it again, he should be responsible.
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Loss:
$535
Cons:
  • He did not help me in any way or refund my money

Preferred solution: He should repair my entire shower, but he never will.

User's recommendation: NEVER HIRE THE GROUT BOSS

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