New Reviewer

Price increase after their computer glitch

Couldnt purchase item due to their computer glitch. Once that was fixed the price had gone up by $26. I tried many times to purchase and it was $103 at that time. I should get it at $103 instead of the current price of $129. Cannot contact anyone at The Gromet.

User's recommendation: Terrible customer service!

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ID
#3504204 Review #3504204 is a subjective opinion of poster.
Pros
  • Have unusual products
Cons
  • Horrible customer service
Loss
$26
Preferred solution
Price reduction
New Reviewer

Price increase after their computer glitch

Tried multiple times to order small charcoal grill priced at $103. Order wouldnt go through due to server error. The rep that I had a chat session with also got the same error. That is finally fixed but the price has gone up to $129. I feel I should only pay the price it was when I first tried to buy it! Tried to call customer service. Recording is all you get on the phone number and tried to email but it made you keep typing it over and over because what you typed disappears because the Capta(?) comes up incorrect no matter what you pick! Horrible customer service!!!!

User's recommendation: Don’t purchase from this company because of terrible customer service!!!

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ID
#3503958 Review #3503958 is a subjective opinion of poster.
Pros
  • Have unusual products
Cons
  • Horrible customer servive
Loss
$2600
Preferred solution
Price reduction
New Reviewer

Return order sent me In error. Not mine

I have a grommet package addressed to me but the product inside was ordered by another person. Her name and address is inside the package. I would like to return the package so this person will eventually receive it but because I dont have all the necessary information because I didnt order it, dont know the person who did. The only thing about is order that has a connection to me is the address Efforts to connect online repeatedly rejected. Return pkg sent to me in error not a catagory

User's recommendation: None I have pkg that is not mine No help on return.

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ID
#3486823 Review #3486823 is a subjective opinion of poster.
Location
China Spring, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Check on order

I ordered the silicone stretch lids and the butter softener about a month ago and have not heard anything about the order. Can you pl tell me what is going on
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ID
#3330104 Review #3330104 is a subjective opinion of poster.
Location
Killeen, Texas

Responded in timely and efficient manner. Sent replacement item immediately

My order was missing an item that was listed as shipped on the package insert. When I spoke to a representative following the New Year Holiday Jan 2, They rectified the situation immediately.

User's recommendation: Good company.

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ID
#3247611 Review #3247611 is a subjective opinion of poster.
Location
Oak Forest, Illinois

Did not ship order and no response or way to contact them.

I placed an order and received part of it. I've tried to contact them and their phone message says that they are closed. It then refers you to a link to check the order but none of the links are working. On their Facebook page there are hundreds of people with the exact same issue.

User's recommendation: Do not order from them.

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ID
#2347741 Review #2347741 is a subjective opinion of poster.
Location
Albion, Michigan

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