Ashleigh B Zou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This apartment is not built correctly! You can hear every noise from your above and next door neighbors and the leasing agents say its nothing they can do to rectify the situation.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I moved in on 7/19. The apartment was under construction so I had to wait to move in and could not look at it first.

The apartment I saw in person was on the walk up level. When I leased my apartment I called the leasing office to make sure the location of the apartment I wanted and what I leased was the same. IT WAS NOT. I am located on the ground level which I have to use the elevator to access.

(Of course the elevator was not working for a week a few weeks after we moved in)

I work from home, and need my work computer connected directly to Ethernet port. The morning after move in that was an issue as well. They use community WiFi through Spectrum. Even though my computer was plugged in, it would not let my computer connect to the network.

The leasing office opens at 9am so of course I couldn't get anything even started to be fixed until after the time I was supposed to be working. It took about an hour for the situation to be resolved.

The doors move constantly when someone enters the hallway or enters/leaves their apartment. Ive tried to have maintenance fix it and it just made it harder to close the door. My closet shelving kept falling down.

I expected more after paying $500 in application fees for me and my husband.

A few days later, more neighbors began to move in and we realized the BIGGEST FLAW of the community. It was not built correctly to withstand such close living. ALL DAY AND NIGHT LONG I can hear my upstairs neighbor stomp around his apartment. He works from home as well so it is constant.

I can hear him through my work headset and even over clients on the phone. I feel like I live in a fish tank with all the thumping and distorted TV sounds. It happens even during the "quiet hours" (ex 12am,2am, 5am...which the leasing office is not even open to call). I can also hear my next-door neighbors TV and cleaning her kitchen at 2am and slamming cabinets.

I feel like I live in a fishbowl.

(&if you're wondering if I contacted the leasing office I did. I also understand people are moving in. This is now a constant thing. I've even talked to the neighbor who at first seemed really nice.

Now they have asked that we only contact through the leasing office WHICH IS CLOSED DURING QuIeT hOuRs and you have to deal with the noise until the leasing office reopens.

Then, 3 weeks later I'm dealing with another WiFi issue. Couldn't contact the leasing office because they were closed. Contacted spectrum only to find out the issue could no be solved remotely (their typical method) and that a technician needed to come to my unit. This could take up to 24/48hrs to happen.

There goes my work day!!!!!! I even spoke to a supervisor... the issue is assumed to be a select issue and not community wide. Finally get in contact with the leasing office and then dispatch from spectrum calls to tell me that the office needs to set up the appointment for the technician to come out since they manage the WiFi for the complex.

I call the leasing office back and they say they don't set up appointments & the rep must have been misinformed. So now I'm in this fishbowl and can't even work to keep me occupied. All I can focus on is the thumping above me and not getting paid.

As this has continued for almost 2 months, the only suggestion the leasing office has had is to call 311. My neighbor was initially willing to let the leasing office come inside both our apartments and listen to the noise.

They decided they dont want to work with us anymore and now we are dealing with this inconvenience on our own.

If we want to break our lease we were told we need to pay about $3000 and would still be required to pay the $1500 rent for 60 days.

Maintenance issues, Pest issues, Noise issues, Internet issues, Trash always in the hallways, Elevator issues, Facility during stated hoursand you can hardly ever get in contact with the leasing office.

If you haven't gotten the point of this review here it is spelled out for you clearly....DO NOT MOVE HERE! Nothing about this place is luxury expect the price.

View full review
  • Stylish
  • Great closet
  • Nice layout
  • Built poorly
  • Leasing office is not open when issues occur
  • Trash always in hallway

Preferred solution: Price reduction

User's recommendation: DONT move here...

Real Estate Expert Talks

"I'm a Huge Proponent of Building a Home" Ty Wilde About Real Estate Industry

Sep 15, 2020

To help every potential homeowner find answers to their most important real estate questions, we’ve invited Ty Wilde Realtor & New Home Construction Specialist. In this video interview, we asked Ty to share his vast experience and give expert advice on whether to build a house or buy a house, what’s the best time to buy a house, what to consider during the house inspection, and more.

Read full article
Ty Wilde
Ty Wilde

Ty Wilde is the Utah Realtor and New Home Construction Specialist with over 15 years of experience. He helps people to go through the process of buying or selling a home.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article