Letecia Qai

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Verified Reviewer
| map-marker Woodbine, Maryland

Refund

I prepared a request for a refund based on a charge which appeared in my bank statement. I haven't been to their restaurant in 20 years.

I've tried to contact them via their customer service number; no one answered.

I emailed them according to their instructions, but there's no way to send my email.

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BarShot S

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Verified Reviewer
| map-marker Newark, Delaware

Discourteous & unacceptable service

I organize a group of (12 to 20) 73 year old high school classmates that go to dinner every other month since the Stanton Green Turtle opened in 2017. I always make the reservations 2 months in advance for 6pm!

Tonight was terrible. The waitress that was going to be waiting on us appeared at 5:30 pm and brought a couple drink orders for the early ones in our group. She came back 2 times to get more drink orders but said the bar was backed up, no drinks yet. At 6:30 I went looking for her, she was waiting on another large party in the bar area.

There were 2 large groups in the bar area. I went around to the back and spoke to who I thought was the manager and said some of my party had been waiting well over 1/2 hour for drinks and to order drinks & food. The manager, I assume, came to our room started taking orders and bringing drinks. It took some time but, all in the group finally got drinks and food.

I was asked to lodge a complaint &/or find another place for our dinners. After everybody left I approached the manager and said the evening was unacceptable & I didn't want to make make future reservations at this point. Her attitude was she was sorry I felt that way but if I did there was nothing she could do. If you have a reservation for 2 months, why did the others take priority?

It says our at least 30+ visits don't mean anything to Green Turtle. It would have been 42 visits but some were missed due to Covid.

ALL of our previous waiters/waitresses asked to wait on us next time because we were very respectful of the wait staff in our tips. We are currently looking for another place, all depending on your response to this complaint.

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User's recommendation: Don't wait, wait, wait for your order or service, GO after a manager or someone to get going. If you are quiet they just forget about you.

2 comments
Guest

Then don’t go back. No one is going to beg you. You fail to realize your little group does not matter.

Guest
reply icon Replying to comment of Guest-2444008

Don't you think we have a right to complain and let others know of this experience? What connection do you have to The Green Turtle?

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Silvia R Cuz

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Verified Reviewer
| map-marker Owings Mills, Maryland

Queja y pregunta

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Mala experiencia pague por una comida incomible aparte caro y ni el recibo me dieron no supe cuanto era en la cuenta la mesera solo mostró el total en una como tablet y. No supimos xq estábamos pagando tanto

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Loss:
$93
Pros:
  • Desventajas
Cons:
  • Desventajas

Preferred solution: Price reduction

User's recommendation: No recomiendo

Dandre Nyp

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Verified Reviewer
| map-marker Waynesboro, Pennsylvania

Complaint

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After having to stare at 6 glasses left in front of us ,received dirty looks from waitress no service! I was falsely accused of calling her a nss as me when I never spoke a word to her!

Then the mgr TOLD ME My conversation was recorded! Hag. Md!

Illegal to record without consent! Horrible experience!

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User's recommendation: Do not go!

Anonymous
map-marker Waynesboro, Pennsylvania

Complaint

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The waitress after ignoring my need for some bar clean up and falsely accusing me of calling a waitress a name TOLD me my whole bar conversation was recorded! In md, no consent !

RECORDED! She claimed to be a manager.

Corp called me after I was seeking legal counsel and apologized and said I was discriminated against due to association from man seated next to me! If you want service n be privacy DO NOT GO THERE!

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User's recommendation: Do not go to HAG. MD. Greene Turtle!

Dandre Nyp

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Verified Reviewer
| map-marker Waynesboro, Pennsylvania

Complaint

I was falsely accused of calling a waitress a *** and waitress said I was being recorded! Its md!

My conversation was very personal n she said all recorded! In Md no consent!

That is harassing upsetting invasive n illegal! Im calling a lawyer!

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User's recommendation: Do not go. Do not speak about personal info they claim to record conversations!

Dandre Nyp

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Verified Reviewer
| map-marker Waynesboro, Pennsylvania

Complaint

A waitress accused me of calling a waitress a *** when I never spoke a word to her! Then she said my conversation was recorded!

In Md! Recorded with no consent! It was personal!

This is invasion of privacy slander! Totally illegal!

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User's recommendation: Do not go!

Anonymous
map-marker Kennedyville, Maryland

Middletown store

The manager was serving all employees front of the house and back of the house alcohol. Food took 48 min to com out. Poor service and intoxicated employees.

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User's recommendation: Never go there

Marcia S Own

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Verified Reviewer
| map-marker Nottingham, Maryland

Horrible crabby melt and sweet tea

Me and my daughter ordered a sweet tea that was mostly water and the waitress explained that they wouldn't let her use 2 tea bags and more customers complained but they don't care. When i received my crabby melt it had NO crab dip on it!!!

The manager begged me not to write a complaint but i am! If not me who will it happen to next!

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Pros:
  • Great food usually and drinks
Cons:
  • This experience was not good

User's recommendation: Check your food and drinks,they have to be up to par!

Anonymous
map-marker Columbia, Pennsylvania

Bad bad service

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Your Rehoboth location is first ratehowever Lewes location is awful. Staff could care less food is always late we will stick to Rehoboth location in the future

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Preferred solution: Close Lewes

User's recommendation: Avoid Lewes location

Debbie M Oaa
map-marker Hagerstown, Maryland

Menu item change

I ordered the black and blue salad anticipating the same salad I always enjoyed. What a disappointment when the salad was served!!

It was NOT the same salad, and it was not nearly as good as it was previously!! The waitress said that the recipe was changed ( that was obvious) and that there were many complaints. If a menu item has to be changed that much, then just TAKE IT OFF THE MENU entirely.

Why would a restaurant change a popular item so much rather than just dropping it ?? I don't think we will go to Greene Turtle again soon as we have many other choices in restaurants near us.

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Reason of review:
Bad quality

Preferred solution: Make the black and blue salad like it was previously, or drop it on the menu.

Portia T Zdc

Teacher Appreciation May 8

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Today was teacher appreciation day at a local Green Turtle. I dined alone, but my customer service was a bit awkward.

I showed my teacher badge before ordering a glass of water. My waiter came back with the water and I asked for him to explain how the discount would apply to my meal. The waiter politely obliged and then I ordered. He rushed back over to abruptly ask me all of these questions.

Where do you work? What grade do you teach? Do you like teaching? Well, I did not mind the questions, but the way he was asking me as if he did not believe I was a teacher even after I showed him my teacher id badge.

After the questions he came back again to say that he told me wrong about that discount and that it isn't 12.00 off my entire bill, but rather up $12 value of an entree. I said ok and then he abruptly walked off again.

He kept circling around by my table I guess to check on me, I'm really not sure. I have to say it was a strange dining experience.

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Reason of review:
Poor customer service
Anonymous

Waitress was terrible!!!

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To long to explain here but just say she was very slow and not very efficient at her job. She was visibly unavailable.

I had the check and timed her disappearance at 5 mins 34 secs before she picked it up from me. Other then that the food was great and we will be back for sure.

Waitresses name was Lakeisha....please correct her wrong doings and make sure she doesn't do it again. Not intended to have her let go.

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Reason of review:
Poor customer service
1 comment
Guest

You waited 5 whole minutes for the waitress to pick up your check? OMG!!!

You poor thing!!! How terrible for you.

FIVE whole minutes! How will you have to courage to go on!!

Anonymous

Management in Mongomeryville Pa

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My wife and I enjoy going to this location, but last night was a bad experience. We were in the parking lot saying our good by's (I travel for work), when we heard noting but F bombs and mother effers.

Apparently a fat manager with a gotee was sharing stories with the associates, it was non stop. In my opinion that is not how management should conduct themselves and it sets a bad example.

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Anonymous
map-marker Dover, Delaware

Poor Customer Service - Pissed Customer

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After arriving at this location at 11:30am and ensured that they will show my team/game, we ordered several entrees. Everything was fine until another manager came on who decided to change my game to another game that someone else in the bar area wanted to watch. Now, Sunday games do not start until 1pm; we were there long before the 1pm game. The manager came out and changed the game at 4:20pm to a game that was not on their initial listing because another couple came in and requested to see a game that was not to start until 4:35 on another channel (remember my game still had 10min left). Regardless of the request from several of those watching that game (along with the waitresses request for her regular customers), he refused to change the channel back to the game originally listed to play.

I write to let you know of the Poor Customer Service) at that this establishment and that they are very bias to their friends regardless if you are a regular customer or not. I will never support this location again; even though it is 2min. from my house. I get better service from the Dover Grotto's . They will go out of their way to show your game, even if they have to feed if through a laptop and sit you in the family area.

The two managers on hand at the Dover Green Turtle shunned us off with no care at all. While the support staff all saw how poorly we were treated.

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Loss:
$52
Pros:
  • Waiters
Cons:
  • Managers bias decisions
Reason of review:
Poor customer service

Preferred solution: Fire the managers who worked on 12/7 and issue us a full refund! They both allowed the customers watching that game be disrespected and shunned!

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