Horrible wedding Venue! staffed by kids

The Grapevine - Horrible wedding Venue! staffed by kids
Completely unprofessional - our wedding day we found out they are staffed by kids! They were playing soccer, skateboarding, dancing,ate our food and cake. They were essentially wedding crashers. we didn't want them there and they were partying it up! Their DJ is incompetent and messed up my processional; he made many errors and played break-up songs. He was a horrible emcee. My music requests were played when we couldn't dance. Everything we discussed with the owner didn't happen. Beer was double what we were quoted; no wine, no champagne. We confronted the owner - she was mean, snapped at me, smirked, took no responsibility and blamed US for their errors. The DJ, owner and kid staff were dressed very casually in jeans and t-shirts. The outdoor bathrooms are disgusting. If you're planning a lovely elegant wedding, this isn't the place. The chairs are plastic picnic chairs. Extra fee for real forks. There is an extra charge for linens, linen napkins, aisle runner, bridal room, projector, lighted canopy (one strand of lights is broken), tiki torches. It seems like the owners were trying to make the most amount of profit while exerting no effort or care for their customers. The owners are trying to make the most amount of profit and exert no effort or care for their customers. Stay far away! Our wedding was heartbreakingly disappointing. I regret booking them.
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1 comment
#1026859

When did this happen?

If you paid with a chargecard call customer service asked for the dispute department tell them what happened and tell them you would like to dispute your bill they will credit back the whole amount that you paid and then you both will write in statement as to what occurred and hopefully you'll get all your money back.

If you did not pay with a charge card which I highly recommend that you always do from this day forward you need to make a small claims case against them so that way you can get your money back also hopefully they do not do this to anyone else.

ID
#201006 Review #201006 is a subjective opinion of poster.
Location
Las Cruces, New Mexico

About

Summary

The Grapevine is located in Amherst near the Niagara Falls Blv. It has a pleasant interior design with 7 aquariums and casual rooms. The restaurant gives a special rewards card after the sum of orders reaches 200 USD and sends a gift to the client after this. Menu list includes dishes for the most sophisticated visitors: seafood, Italian cuisine, sandwiches, salads and various drinks. The Grapevine offers movie+dinner package which gives an opportunity to receive 2 movie tickets after choosing 2 favorites from the special list. Holidays are widely celebrated in the restaurant. Here you can organize Thanksgiving dinner, children`s birthday with a special menu or visit local restaurant week. Catering is one of the visit cards of the Grapevine because it is always performed on the highest level and is designed for 50 to 227 guests. The restaurant guarantees safety, comfortable location and pleasant prices.

The Grapevine reviews and complaints
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