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Verified Reviewer
New Reviewer

Painful arch and heel area

The good feet store guaranteed that inserts would take away pain. Since 1 Sept 2021 I've tried 3 different pairs, the pain is still there and no comfort, it is actually getting worse. Last time I was there, the sales agent assured me they will find the right pair for me. I feel I have given each pair a fair amount of time for adjustment. If there is a class action lawsuit, I am in.

User's recommendation: Absolutely not.

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ID
#2983529 Review #2983529 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: We were charged almost $1400.00 and only refunded $700.00 collars

Update by user Sep 11, 2021

Company fixed the issue and I have been provided with full refund. I put on Facebook what we were going through...Manager called this morning and offered 100% refund...We accepted..

Original review posted by user Sep 10, 2021
SarcasticShockedWe returned the inserts within TWO weeks, husband only wore for 5 days...we were charged almost $1400.00 through CareCredit and they would only refund half and they claimed they had a no return policy....WE WERE NOT TOLD THAT, WE WERE TOLD 60 DAYS.....BEWARE....THEY WILL RIP YOU OFF.

User's recommendation: BEWARE...SCAM ALERT....

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Resolved
ID
#2859731 Review #2859731 is a subjective opinion of poster.
Cons
  • Scammed
Loss
$700
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Out a thousand dollars- no follow up -wanted to improve my walking

Wanted to improve my walking. insoles added. I could never get a person to person. Sales person long gone. I trusted the ad. I phone , they just said to use them less? Really messed up my feet. I got formed insoles from my dr. for my feet. Helped the problem of dragging my feet - not wearing out the heels of my shoes. I was with the good feet insolesavoid

User's recommendation: avoid go to your foot dr .

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ID
#2625916 Review #2625916 is a subjective opinion of poster.
Product
The Good Feet Store Inserts
Cons
  • Overall process of the services
  • Product made my situation worse
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I loved my inserts!

I had been suffering from Plantar Fasciitis for 2 years. I went in bought inserts for me and my bff for about $1000. It completely gave me relief! I would go every 6 months and get newer inserts without a problem. I was very sad to see they closed. I used what I had for a couple of years and out of desperation went to Good Feet to get new orthotics. Good Feet sucks! Those jokers gave me their version of orthotics and said they would help me out since Ideal Feet was no longer around. They wanted me to spend $1500 for new orthotics! Uh no! So I proceeded to leave and the sales guy said I can sell you some for $50. Seriously dude? Why not start with that to gain the trust of your customer. I'm just sad they are no longer around.

User's recommendation: If Ideal Feet ever came around again I'd go back.

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ID
#2124586 Review #2124586 is a subjective opinion of poster.
Pros
  • Inserts worked
  • Product as long as i could get re-fitted
  • Service
Cons
  • Supposedly lifetime guarantee
  • Store closing
  • You cannot get refitted when they go out of biz
Preferred solution
New orthotics
New Reviewer

A lot of money for poor outcome

The employee spends minimal time with the customer and gets you to purchase inserts that are VERY expensive. I tried to trade an insert because the current ones did not work for me. The Manager that waited on me admitted that they were the wrong size for me but would not exchange them. She stated that I would have to buy a $99 lifetime policy to be able to switch any product and is good for my lifetime. This is a new plan they instituted within the last few months. Seems like I am not the only one that has had issues with the product without much success so they need to institute another means of making money. There is no way to purchase a product like this in a short amount of time of one visit. I was not asking to return the product as I knew they would not. Just asking for a product that was the correct fit. After going into the store 4-5 times I was given a different product each time. Doesn't even sound like they know they are doing. Very poor experience.
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ID
#1376213 Review #1376213 is a subjective opinion of poster.
Location
Omaha, Nebraska
Product
The Good Feet Store Inserts
Cons
  • Overall process of the services
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Let the company propose a solution

Ideal Feet replacement orthotics

In Sept. 2012 I purchased a pair of Ideal Feet orthotics from the store located on North Penn. across from Penn Square Mall. I bought the life time warranty along with a pair of the athletic shoes that was sold there. Since then I had to have the orthotics replaced twice and there was no problem doing so. However, I need to have them replaced again and I went back to the store just to find out that it was closed. I knew that it was another Ideal feet store on Portland, so I went there. I was told that since the other store closed, I was basically S.O.L. and I had to purchase another set from this store but they will give it half price since I purchased the life time warranty from the other store. I was now told at the time of purchase that since all of the stores are independent, they do not honor each other's policies. I spent $600 -$650 for the orthotics and shoes along with pads. Now in order to keep my feet from hurting, I am being forced to spend at least $300 more at another store. You should tell your clients that you do not have reliable business practices when they are making the decision to purchase from you. I am sure not any of your clients knew that each of you are an independent contractor with the same name and all different policies that are not honored across the board. To me that is bad business. Is there anything that can be done by your company to rectify (fix) this problem. I see that I am not the only complaint of this type about your company. My name is Charles Shepherd, my email is scharles50@***.com.
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ID
#687397 Review #687397 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Cons
  • If you pay more we may be albe to help you
Reason of review
Warranty issue
Loss
$650
Preferred solution
Deliver product or service ordered

Ideal Feet - Foot Pain Review from San Joaquin Hills, California

Had been to two doctors due to foot pain. Over $500. Copayment and no improvement. Ideal Foot was near by in Charlottte, NC. Wonderful haven't had pain in five years!
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1 comment
#958847

855-522-FEET. This is the new tollfree number to Ideal Feet, the San Antonio store location will be re-open Mid April 2015.

I'm Ernest Wallace, and I bought the naming rights to Ideal Feet. I will be honoring all the lifetime warranty out there, now this is not something I'm OBLIGATED to do, it's just the right thing to do.

ID
#543395 Review #543395 is a subjective opinion of poster.
Location
San Joaquin Hills, California

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