Anonymous
map-marker Pittsburgh, Pennsylvania

Happy with this company

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Over the past 18 months I have placed 2 orders with 2 items in each order and have never had a problem. Delivery was as promised and merchandise was as described. I have been very happy with this company and their products.
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User's recommendation: Would recommend

Lori B Ezf

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Verified Reviewer

Great customer service response

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Received wrong item, # transposed. Notified company by email sent on a Sunday. Received reply that day. Needed correct item quickly. Chris corrected the order Monday & sent overnight. Had gift for visit Wednesday. Couldn't be happier with bracelet and customer service.
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Preferred solution: Deliver product or service ordered

User's recommendation: Will shop with The Good Collective again

Nancy M Syg

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Verified Reviewer

Ordered and received gold clicker earrings with opal stones. Ok when received but opals turned topaz-colored after a short while.

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I know that there is a statement on the product about the care/porosity of opal stones, but Tthese are not even opals!
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Loss:
$74
Pros:
  • Good selection
Cons:
  • Questionable quslity

Preferred solution: Full refund

1 comment
Guest

What this purchaser is describing verifies that the opals are in fact authentic. Opals are porous.

When they are exposed to water or chemicals, they will turn brown or yellow. They can be restored by allowing them to naturally dry, but once they are, they should be cared for as prescribed.

Anonymous
map-marker Fountain Hills, Arizona

Trying very hard to dress myself for a Christmas Banquet l need to attend for my husband for my husband -

Can't find any type of Pony Maker or shield to hide the posterior part of my wig. Had brain surgery last month(Craniectomy), I don't want to feel depressed & I don't want people feeling sorry for me... this is Christmas time, "BEJOYOUS" your catalog shipping code says. I would like my husband to still be proud of me. I need this item for 12/15/22...is there any place i can purchase this item ON TIME. Please call me 972 333-**** or email jluscher@***n. Thank you, Jude Luscher 14217 Honeysuckle Dr Fountain Hills, AZ 85268
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User's recommendation: Don't expect companies to care what handicap your dealing with.

Anonymous
map-marker Beverly Hills, California

I never recd my order#71285 online order on Dec 9: Petite open Heart MandalaNeklace in sterling silver:

Online order # 71285: Petite Open Heart Mandala Necklace in sterling silver (16-18"Length) total $ 62.21; free shipping code # 0G2A051 ORDER# 25666 deliver was to be on Dec 15. As of today, Dec 17, I have not recd this order. Your reply is anticipated ASAP. I am not a happy customer! Esther Richman. hearts7@***.net. tel 310-858-****
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User's recommendation: are you serious????

1 comment
Guest

This order was placed using a free shipping code on December 9th. We clearly state that items shipped for free are shipped USPS ground.

The quoted delivery time is 7-10 days. This item was delivered on December 18th. Before Christmas & within the quoted window.

We are very sorry if the stated timing was unclear or if this was later than you wanted. If timing is an issue, we are always available by phone to help our customers select the best method of shipping given their needs.

Kelly S Nhe

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Verified Reviewer

Terrrrible customer service! Then defective product!

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The good collective.com expressed that they were happy to be successful enough to not honor an online coupon I was inquiring about.... ( after 2 attempts to get a response ).... Then, AFTER A PURCHASE, the item actually broke. I wore it once! Again. More ( MORE than one attempt before I got a response to resolve a BROKEN ITEM! ) Requested a return label..... Okay, had to request ...4 days later ANOTHER RETURN LABEL... These people are terrible!
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Loss:
$5
Pros:
  • Easy to write a review

Preferred solution: Apology

User's recommendation: Run! Waste of time & money !

Kelly S Nhe

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Verified Reviewer
| map-marker Palm Beach Gardens, Florida

Unhappy with product THEN customer service

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First, was told they were happy that that they didnt need to honor the coupon I found online. It took 2 attempts to get a response email. Then when I ordered a product, it lasted 1 ONE wear before it broke. Again, several attempts until a response....... I decided on a refund as I was told there were no other returns on that item; THEN told the item had been put on sale because OF the complaints of the breakage on this item. I have sent the item back ( after waiting 4 days for a simple return label &; having make ADDITIONAL request ! > >Waste of my time.......... It is expensive ~ worth it IF customer service could be somewhat competent . Thegoodcollective.com The good collective catalog
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Anonymous
map-marker Palm Beach Gardens, Florida

Bad customer service

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Poor customer service. Defensive and arrogant attitude when their prices are so high that customer service should make up for ANY short comings! NOT THE CASE! RUN!
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User's recommendation: Stay away~ the good collective does not want to take responsibility ...

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