The Globe And Mail
The Globe And Mail Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating from 1 review with consumers mostly dissatisfied; rating distribution shows 100% unfavorable. Reviewers value diversity of products but cite high price and problems with customer service and website.
Positive Feedback
Product variety and subscription options are noted as strengths by readers seeking different news formats.
Negative Feedback / Risk Areas
- Confusion over Globe Unlimited access and misleading product descriptions, a common The Globe And Mail customer complaints theme.
- Difficulty obtaining refunds and issues with subscriptions.
- Customer service routing and unclear website icons prompted cancellations.
Key Takeaways for Future Customers
- Check exact access details before buying based on The Globe And Mail reviews.
- Confirm refund and billing terms for subscriptions.
- Expect higher price points and potential customer service delays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating from 1 review with consumers mostly dissatisfied; rating distribution shows 100% unfavorable. Reviewers value diversity of products but cite high price and problems with customer service and website.
Positive Feedback
Product variety and subscription options are noted as strengths by readers seeking different news formats.
Negative Feedback / Risk Areas
- Confusion over Globe Unlimited access and misleading product descriptions, a common The Globe And Mail customer complaints theme.
- Difficulty obtaining refunds and issues with subscriptions.
- Customer service routing and unclear website icons prompted cancellations.
Key Takeaways for Future Customers
- Check exact access details before buying based on The Globe And Mail reviews.
- Confirm refund and billing terms for subscriptions.
- Expect higher price points and potential customer service delays.
Turn one complaint into a collective action
American Flag icons
- - A Canadian newspaper shows American flag icons next to customer service numbers.
- - The 416 line has a Canadian flag icon but leads to American numbers; subscription canceled.
Why does a CANADIAN newspaper show American Flag icons (3) beside customer service 1-800 … help line phone numbers. The one 416 help line # has a Canadian flag icon but when calling this number I was directed to call the American Flagged 1-800 numbers.
Has there been a takeover of the Globe and Mail by America???? anyway I cancelled my subscription and this played a small part.
Misleading product by Globe and Mail
- - Globe Unlimited did not include Globe2Go content.
- - Refund was refused after 10 minutes.
- - User felt misled about what Unlimited includes.
Yesterday, I decided to try "Globe Unlimited" subscription product provided by The Globe and Mail -- major Canadian newspaper http://www.theglobeandmail.com/
I assumed that the term Unlimited implies a full access to all their content available online. Their Help and FAQ pages suggest the same:
http://feedback.theglobeandmail.com/knowledgebase/articles/118854-what-do-i-get-with-a-subscription-to-globe-unlimit
http://feedback.theglobeandmail.com/knowledgebase/articles/124473-what-is-globe-unlimited-and-how-does-it-work-
http://feedback.theglobeandmail.com/knowledgebase/articles/130751-how-is-this-different-from-globe2go-access-or-glob
It turned out that the subscription does not provide access to every day news available online under a different product called Globe2Go. Basically, the "Globe Unlimited" does not provide access to the news and article available in both printed newspaper and its epaper version called Globe2Go.
They refused to refund me the subscription fee although I requested it 10 minutes after registering for the service. I am really embarrassed by the tricks this newspaper uses to mislead and confused readers in order to make more money online.
Ilya
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