The Gilded Nut Pistachios Review from Hartford, Connecticut

I tasted your nuts while at the Marano hotel in Tacoma Washington....instantly fell in love with them especially the seasoning and the litlle kick afterwards.im not a nut person..do not like cashews..pecans..or walnuts so i was very impressed.....i returned to buffalo new york with 2 boxes from the hotel....my husband loves pistachios so i told him to try these....he loved them...sooooo i ordered 2 1lb packages and today i received them...well i was a little dissappointed because it didnt quite taste the same...wasnt enough of the seasoning to really get the taste and kick....well 40 dollars later...i wanted to let you know please please please...put more seasoning into the 1 lb bags......thank you....Deanna L Clark. Buffalo, New York
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ID
#723001 Review #723001 is a subjective opinion of poster.
Location
Hartford, Connecticut
Reason of review
Good quality
New Reviewer

Pistachios company the Gilded Nut

I came across a pistachios company who looked like they had great gourmet nuts. I wanted to buy them for my up coming holiday party however it took them forever to get the order shipped and they were not worth the wait. I did not mind paying the price and the shipping until now. I do not recommend this company to anyone, you should just go to the store for your holiday parties. You would have thought they would responded to a customer email but , they ignored my request when i was simply notifying them of their slow order process. They are not as good as they look, DO NOT BUY
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2 comments
#773458

Also, we don't show any orders with a first or last name William in the system for November or October 2013, so please reach out to us, as it must be under another name.

All the best,

The Gilded Nut Snack Co.

#773452

Hi William,

Happy New Year!

Sorry to hear about your experience. We would be happy to offer a refund and want to hear your feedback as we are a growing business always in need of customer feedback.

In the past, we have not only refunded purchases, but we've sent free product so they could try other flavors. Surely, if we had heard from you, we would have offered this.

Regrettably, we never received an email from you. What email did you send it to?

As general emails come to one of two people, it didn't arrive on our end. Such is life in the land of the Internet. Please feel free to contact us at nuts@***.com and ask for John or Catherine.

Lastly, our products are served and offered for sale at over 100 luxury hotels and specialty food shops around the country, and we've gotten amazing feedback. But we realize that everyone has their own taste preference.

Which is why we invite you to try other flavors (on us).

All the best, The Gilded Nut Snack Co. P.S. The orders ship from Byron, CA ground UPS. We have no control over shipping, and the products are packed and go out within 24 hours.

Please contact us so we can resolve this for you. We're actually known for pretty awesome customer service!

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ID
#460221 Review #460221 is a subjective opinion of poster.
Loss
$27

About

The Gilded Nut Delivery Policy
To read more: https://www.gildednut.com/blog/lower-your-shipping-costs-you-asked-we-listened-it-wasnt-easy/
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The Gilded Nut Privacy Policy
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Summary

The Gilded Nut is a snack company established in 2012. The company specializes in providing pistachio nuts. The assortment includes several snack packs: Original blend, Mediterranean herb, Habanero heat, Sea salt + pepper and Assorted pack. The Gilded Nut pistachios contain no dairy, preservatives and sugar. The Gilded Nut provides healthy snacks for everyone. Customers can buy nuts online or in local stores.

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