The Gatsby Hotel
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The Gatsby Hotel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Gatsby Hotel has 2.3 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Goodlocation friendly desk people clean.
Cons: Cold shower surprise facility fee at time of check-in.Recent recommendations regarding this business are as follows: "Please be aware that Gatsby charges additional fees when you arrive, even if your reservation is paid in full. Please check your room immediately upon entering of all water appliances, coffee maker, coffee, and cups are in the room".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Gatsby Hotel has 2.3 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Goodlocation friendly desk people clean.
Cons: Cold shower surprise facility fee at time of check-in.Recent recommendations regarding this business are as follows: "Please be aware that Gatsby charges additional fees when you arrive, even if your reservation is paid in full. Please check your room immediately upon entering of all water appliances, coffee maker, coffee, and cups are in the room".
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
ICE COLD SHOWERS and SURPRISE FACILTY FEES
We booked the Gatsby Hotel, 135 E Houston St, New York, NY 10002
PAID IN FULL at time of booking.
SURPRISE!! When checking in, we were charged an additional $30.00 for a "FACILITY FEE".
I explained that we already paid in full, but they were insistent that we pay.
We were never informed of this JUNK FEE.
We had never been charged this fee in the past when we stayed at the Gatsby Hotel.
ICE COLD SHOWER
At 7:00 am, we turned on the shower...it was ICE COLD.
We could not take showers.
We had to be out of our room by 7:30 am for an important appointment.
We notified the Front desk of the issue when we checked out at 7:23 am.
We asked for the managers name and contact information.
We notified the manager 2 days after our departure, and she told us that we could have switched rooms.
I explained to her we had a 30 minute window between when we discovered the ice cold shower and the time we needed to depart. We did not have time to switch rooms.
I am very concerned about other customers who may have experienced sub-standard facilities and SURPRISE Facility Fees when staying at the Gatsby Hotel.
- Goodlocation friendly desk people clean
- Cold shower surprise facility fee at time of check-in
Preferred solution: Full refund
User's recommendation: Please be aware that Gatsby charges additional fees when you arrive, even if your reservation is paid in full. Please check your room immediately upon entering of all water appliances, coffee maker, coffee, and cups are in the room
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