The Expo Pros - Review in Professional Services category from Broomfield, Colorado
We just did an expo and there was less than 100 attendees after Ashley told me and other exhibitors there would be well over 1500. We know she can't predict the outcome but 100 is nowhere near what she told us.when people were complaining and asking to leave early, the only two expo pros staff who actually showed up told us that we got to meet each other so that's good enough. I don't have to pay $1000 to meet a few other exhibitors.
Reason of review
Not as described/ advertised
Expo Pros - Lack of contract fulfillment
On April 30th, I signed up to be a vendor at the Artwork Network Bridal Show put on by The Expo Pros. Approximately on May 18th I made a change to my company name and contact information. The name was received and confirmed by my sales representative by email. On the day of the Expo on 6/10/2015, I discovered that the change was never updated. The wrong name and contact information was given to many brides. It was also posted incorrectly on the Expo Pros Facebook page and not corrected until 6/12/2015, even though I pointed it out on 6/10/2015. Upon speaking with the director/owner, he admitted an oversight to making the change but insists that my name does not matter. As a new business, my correct name and contact information are everything. There was a lot of conversation about this issue, but the matter comes down to what is stated in the contract, which states "25. ENTIRE CONTRACT - This instrument contains the entire Contract between the parties relating to the subject matter hereof. The parties have made no contracts, representations or warranties,relating to the subject matter hereof which are not set forth herein. No modification of this Contract shall be valid unless made in writing and signed by the parties hereto." Given this clause I asked for a full-refund for lack of contract execution on The Expo Pros part. I have received no formal response from the company, despite a formal email requesting a full-refund and stating the above issue. It is not my intention to hurt this business, but it is my intention to let vendors know that there are severe communication issues at which they refuse to take responsibility for. I am not looking to get something for nothing, but I am looking for this company to hold up their own contract terms and conditions. Lastly the actual turnout of this event was far below the marketed impression.
- Lack of customer service
Reason of review
Poor customer service
FAMILY FUN EXPO www.familyfunexpo.com False $1000 Gift Prize
On "Baby and Kids Expo" held in Los Angeles (Pasadena), our baby has participated in Diaper Derby Race which was prepared by EXPO PROS (aka: Ultimate Expo Company, LLC) and he won the Race, which the prize was $1,000 gift certificate from World America Discount Store. But when I got home and try to use it from www.wadiscount.com they obligate to pay the shipping which is not covered by the gift certificate, and the shipping fee exceeds the actual selling value of the items. I bet EXPO PROS didn't even spend a penny for this prize. This is "worthless prize". EXPO PRO is cheating all little babies with false prize!
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