The Expo Pros
The Expo Pros Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Expo Pros has 1.8 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Broomfield, Colorado
The Expo Pros - Review in Professional Services category from Broomfield, Colorado
We just did an expo and there was less than 100 attendees after Ashley told me and other exhibitors there would be well over 1500. We know she can't predict the outcome but 100 is nowhere near what she told us.when people were complaining and asking to leave early, the only two expo pros staff who actually showed up told us that we got to meet each other so that's good enough. I don't have to pay $1000 to meet a few other exhibitors.
Denver, Colorado
Expo Pros - Lack of contract fulfillment
On April 30th, I signed up to be a vendor at the Artwork Network Bridal Show put on by The Expo Pros.
Approximately on May 18th I made a change to my company name and contact information. The name was received and confirmed by my sales representative by email.
On the day of the Expo on 6/10/2015, I discovered that the change was never updated. The wrong name and contact information was given to many brides. It was also posted incorrectly on the Expo Pros Facebook page and not corrected until 6/12/2015, even though I pointed it out on 6/10/2015.
Upon speaking with the director/owner, he admitted an oversight to making the change but insists that my name does not matter. As a new business, my correct name and contact information are everything.
There was a lot of conversation about this issue, but the matter comes down to what is stated in the contract, which states
"25. ENTIRE CONTRACT - This instrument contains the entire Contract between the parties relating to the subject matter hereof. The parties have made no contracts, representations or warranties,relating to the subject matter hereof which are not set forth herein. No modification of this Contract shall be valid unless made in writing and signed by the parties hereto."
Given this clause I asked for a full-refund for lack of contract execution on The Expo Pros part. I have received no formal response from the company, despite a formal email requesting a full-refund and stating the above issue.
It is not my intention to hurt this business, but it is my intention to let vendors know that there are severe communication issues at which they refuse to take responsibility for. I am not looking to get something for nothing, but I am looking for this company to hold up their own contract terms and conditions.
Lastly the actual turnout of this event was far below the marketed impression.
- Indifference
- Lack of customer service
Preferred solution: Full refund
Irvine, California
FAMILY FUN EXPO www.familyfunexpo.com False $1000 Gift Prize
On "Baby and Kids Expo" held in Los Angeles (Pasadena), our baby has participated in Diaper Derby Race which was prepared by EXPO PROS (aka: Ultimate Expo Company, LLC) and he won the Race, which the prize was $1,000 gift certificate from World America Discount Store.
But when I got home and try to use it from www.wadiscount.com they obligate to pay the shipping which is not covered by the gift certificate, and the shipping fee exceeds the actual selling value of the items. I bet EXPO PROS didn't even spend a penny for this prize.
This is "worthless prize". EXPO PRO is cheating all little babies with false prize!
I have taken my kids to the Baby & Kidz Expos for 4 years. The complainer is simply a complainer.
This show is great.
Don't let this person influence you. I'm looking forward to bringing my kids to the next event
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Our company, The Expo Pros produced the event.
The staff of The Expo Pros has been producing events for 26 years across North America with millions of people in attendance over the years and over half a million booths sold into various expos. In that time we've had a handful of complaints with the majority of our customers - vendors and the public (in the millions) very happy with our events.
Of course we can't please everyone but we certainly try our best to.
The vendor quotes one #25 from our "rules & regulations" from our contract and we appreciate that. The contract was the entire contract between our company and hers and we delivered what was promised.
The vendor purchased vendor space in the show and she was provided the vendor space and she exhibited.
The vendor fails to mention that her vendor space was very crowded with a lot of attendees and we have the pictures to prove this. In fact, all of the vendors we spoke to at the show had a great experience and have told they us they will be exhibiting in future events. This is the ONLY complaint we received.
In terms of her Company changing its name, they signed up under a diff name on their contract from the name they had the day of the show.
She did inform her salesperson of the name change but it never made it to the show manager. There was an internal mistake where her new Company name wasn't updated in the files and we have corrected that process so it doesn't happen again. This though did not affect her performance at the show. There were a limited amount of areas where her old Company name would've been seen.
Her old Company name was on her tent card on her table but that is merely there for directional reasons during vendor setup to get the vendor to the correct location. We didn't have a Show program with a vendor list for this show so the old Company name wasn't listed incorrectly. The client did giveaway free chocolates and we printed a card with her old Company name to give to the attendees but we discovered just prior to the show that her name changed and we told her we would re-print the cards. She declined saying "No, you don't have to do that it's bad for the environment to waste paper".
Lastly, we did put her old Company name on Facebook prior to the show but this was not a promise connected to the contract it was simply providing addtl info for the show attendees. The attendees visited her vendor booth and the name change had no effect on whether any Attendees approached her vendor booth. We will not issue a refund to this client because its simply not reasonable. We provided the vendor the space as promised and she spoke to attendees at her vendor space like all other vendors in the event.
As a concession, we offered to upgrade her space in a future show but that offer we've now withdrawn. We're not unlike other companies, we want to get paid for services rendered. We have clients that we have done business with for years and we they will continue to do business with us for years to come.
We will not be inviting this Company to exhibit in any future events which ultimately is a loss for her since the majority of our events sell-out.
Thank you for responding and owning up to the mistakes. This shows character.
I am a little shocked that in spite of owning up to the mistake, you would try to boycott me for tying to reach out to you and resolve this mutually.
As a woman owned business, why am I being targeted? I am simply trying to come to a mutual agreement on the mistakes made.