On April 30th, I signed up to be a vendor at the Artwork Network Bridal Show put on by The Expo Pros. Approximately on May 18th I made a change to my company name and contact information. The name was received and confirmed by my sales representative by email. On the day of the Expo on 6/10/2015, I discovered that the change was never updated. The wrong name and contact information was given to many brides. It was also posted incorrectly on the Expo Pros Facebook page and not corrected until 6/12/2015, even though I pointed it out on 6/10/2015. Upon speaking with the director/owner, he admitted an oversight to making the change but insists that my name does not matter. As a new business, my correct name and contact information are everything. There was a lot of conversation about this issue, but the matter comes down to what is stated in the contract, which states "25. ENTIRE CONTRACT - This instrument contains the entire Contract between the parties relating to the subject matter hereof. The parties have made no contracts, representations or warranties,relating to the subject matter hereof which are not set forth herein. No modification of this Contract shall be valid unless made in writing and signed by the parties hereto." Given this clause I asked for a full-refund for lack of contract execution on The Expo Pros part. I have received no formal response from the company, despite a formal email requesting a full-refund and stating the above issue. It is not my intention to hurt this business, but it is my intention to let vendors know that there are severe communication issues at which they refuse to take responsibility for. I am not looking to get something for nothing, but I am looking for this company to hold up their own contract terms and conditions. Lastly the actual turnout of this event was far below the marketed impression.