The Essence Vault
The Essence Vault Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review. Consumers are mostly dissatisfied and recent recommendation: Stay away from this company!
Positive Feedback
Pricing and special offers were presented at checkout as a "special deal" and delivery occurred, but customers still report disappointment with value for money.
Negative Feedback / Risk Areas
- Delivery left parcel in an insecure location leading to loss concerns.
- Customer service refused replacement and directed buyer to courier despite guidance from Citizens Advice.
- Complaints highlight high price level and poor handling of refunds and claims.
Key Takeaways for Future Customers
- Check The Essence Vault reviews and consider potential The Essence Vault customer complaints before ordering.
- Be cautious with promotions at checkout and verify shipping options to avoid delivery issues.
- Expect to escalate missing-order issues and possible challenges with customer service and refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review. Consumers are mostly dissatisfied and recent recommendation: Stay away from this company!
Positive Feedback
Pricing and special offers were presented at checkout as a "special deal" and delivery occurred, but customers still report disappointment with value for money.
Negative Feedback / Risk Areas
- Delivery left parcel in an insecure location leading to loss concerns.
- Customer service refused replacement and directed buyer to courier despite guidance from Citizens Advice.
- Complaints highlight high price level and poor handling of refunds and claims.
Key Takeaways for Future Customers
- Check The Essence Vault reviews and consider potential The Essence Vault customer complaints before ordering.
- Be cautious with promotions at checkout and verify shipping options to avoid delivery issues.
- Expect to escalate missing-order issues and possible challenges with customer service and refunds.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stay away from this company!!!
- Order: £49.99 with £35 added, about £85.
- Evri left the package behind a side gate.
- CS says no replacement; Citizens Advice says seller is responsible.
I received an order for £49.99 and at the checkout, they offered me a 'special deal'. I ended up adding another £35 to the order, totaling nearly £85. The order was delivered by Evri and, instead of knocking at the door and delivering it to my partner, the driver just decided to leave the box behind a side gate to my garden. The package was both visible through a gap at the bottom of the gate and accessible from the outside, since you can open it from there. I have contacted customer service, and they asked me to confirm that this was my house, which I did. Here was their reply:
'Hi Luis,
Thank you for circling back.
Unfortunately, we will not be able to replace this order as we concluded that your order was left in an acceptable safe place at the time.
Therefore, you will need to contact Evri to raise a claim if you feel that your order has gone missing or if it has been stolen.
We apologize for the inconvenience this has caused.
Kind Regards,
Adam S'
I have spoken to Citizens Advice, and they told me that the seller is responsible, and it's up to them to deal with Evri. Stay away!!!
Preferred solution: Full refund
User's recommendation: Stay away from this company!!!
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