The Entrust Group Reviews
The Entrust Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 3 customer reviews; overall sentiment is negative with consumers mostly dissatisfied and many calling out failures in responsiveness and high fees.
Key Takeaways for Future Customers
- Check The Entrust Group reviews and consider alternatives before transferring an IRA or precious metals account.
- Expect to verify fees and ask about billing, refunds, and transfer procedures up front.
- Be prepared for potential delays in customer service and difficulty reaching a consistent contact.
Negative Feedback / Risk Areas
- The Entrust Group customer complaints cite nonresponsive customer service and incorrect data entry.
- Recurring reports of excessive fees, lack of transparency around costs, and unresolved long-term issues.
- Several reviewers describe poor handling of distributions and transfers that created tax or account problems.
Positive Feedback
At least one customer was relieved to transfer accounts away and some users want the company to offer a clear solution to open complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 3 customer reviews; overall sentiment is negative with consumers mostly dissatisfied and many calling out failures in responsiveness and high fees.
Key Takeaways for Future Customers
- Check The Entrust Group reviews and consider alternatives before transferring an IRA or precious metals account.
- Expect to verify fees and ask about billing, refunds, and transfer procedures up front.
- Be prepared for potential delays in customer service and difficulty reaching a consistent contact.
Negative Feedback / Risk Areas
- The Entrust Group customer complaints cite nonresponsive customer service and incorrect data entry.
- Recurring reports of excessive fees, lack of transparency around costs, and unresolved long-term issues.
- Several reviewers describe poor handling of distributions and transfers that created tax or account problems.
Positive Feedback
At least one customer was relieved to transfer accounts away and some users want the company to offer a clear solution to open complaints.
Boxford, Massachusetts
Very disatisfied service
- - They distributed the entire Coverdell IRA, causing tax consequences.
- - They refused to take calls and pressed for calmness over the error.
I requested a distribution of my Coverdell IRA for payment of my daughter's. They distributed the entire account creating huge tax consequences.
Their CEO Hugh Bromma and dippy sidekick Gary Kowalski refused to take my call. When I started yelling they were only concerned with me speaking in a "calm manner"; they had no concern for the major screw up.
Hate, hate, hate these dinosaurs. I give them 3 years and they will be out of business.
User's recommendation: NEVER DO BUSINESS WITH THEM!!!
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Verified ReviewerBad experience.
- - Transferring my account was difficult due to miscommunication.
- - Endless fees with no transparency on transaction costs and poor service.
Several issues with The Entrust Group.
Very happy to have transferred my account with Entrust, wish I would have done it sooner. That being said, it, still was not easy to move my account.
After 20 minutes on phone the service rep did not tell me he was transferring me and in fact he transferred me to the wrong extension, so another 15 minutes on the phone.
Endless fees, no transparency, no knowledge of what any transaction cost, lots of surprises. In my opinion the customer service is abysmal, and very unprofessional.
Preferred solution: wave the final transfer and check fee.
Long Beach, California
Thank you to other reviewers
- - The mailer seemed to come from my current lender.
- - After online reviews, mostly negative, I chose a prior broker with better offers.
I read their mailer, which upon first glance appeared to be from my current lender. After reading online reviews, and finding most negatives, I decided to go with a previous broker who has more realistic information and offers for me.
User's recommendation: Look before you leap.
Complaint
- - Mail ad advertised a 2.99% refinance with 2 deferred payments and cash-out; later quoted 3.2% with a $675 appraisal.
I received a personal mail Ad offering a Home Refinance Rate of 2.99% w/
. Defer 2 mortgage payments
.
Cash-out option
.
No out-of-pocket expenses
. Lower mortgage payment
I qualify this as a personal ad because they mention my current Lender and my existing home finance balance.
After providing them with all my personal information, they come back with a 3.2%, $675 Appraisal Fee and tell me what to spend the Cash out on.
I consider this False Advertising and will never respond to a mail Ad from any institution because its just a Hook.
Preferred solution: Let the company propose a solution
Don't want others to make the mistake we made by doing business with Entrust
- - Poor communication, high fees, and poor service on a precious metals IRA.
- - It warns against trusting Entrust to handle assets.
The most unbelievably bad experience I have every had. Terrible communicators, excessive fees, and terrible service on our precious metals IRA's. You will be very disappointed if you "Trust" Entrust to handle your assets.
Preferred solution: Apology
User's recommendation: Don't do business with Entrust unless you enjoy not having phone calls of emails returned and enjoy paying excessive fees.
THIS COMPANY IS NOT RELIABLE.THEY DO NOT RESOLVE ISSUES
- - Problem lasts 5+ years.
- - No assets there; they want fees.
- - My account is useless; I can't solve this.
- - I seek advice on what to do.
MY PROBLEM GOING ON FOR OVER 5 YEARS.I DON'T HAVE ANY ASSETS THERE,YET THEY WANT ME TO PAY FEES.MY ACCOUNT IS WORTHLESS AND I CANNOT GET THIS PROBLEM SOLVE.HELP,HELP CAN ANYONE ADVISE ME WHAT TO DO THANK YOU.
Preferred solution: Let the company propose a solution
Oakland, California
Non responsive, incorrect data entry and difficult to deal with, Use cautioned.
- - Hard to get a single contact after applying.
- - Data for four beneficiaries was entered incorrectly.
- - Messages to the district manager were not returned.
Difficult to obtain a one person contact or it was not indicated who it would be after accepting my initial application.
Most of the data entry for the four beneficiaries was incorrect. After a few attempts
they said it would be corrected. Thy did not take responsibility for the error instead
thy made it look as though I was making changes after the fact. After several weeks
I still do not know if it has been corrected. (???????) I asked them to submit corrections
to me for review and approval. Still waiting...
Two phone messages to the district manager Munzer Ghosheh was never returned.
Preferred solution: Let the company propose a solution
Dallas, Texas
Entrust Service Is Lousy
- - Entrust can no longer handle transactions with the CFTC.
- - There has been no satisfactory reply after about a month; consider alternatives.
I've been trying to contact Entrust for the last month or so regarding information about the CFTC. Apparently, Entrust is no longer able to handle transactions associated with this commission.
I've been reaching out looking for clarification on this for the better part of a month. I haven't received a satisfactory reply yet. If anyone is considering this com pay, I would suggest that you speak to someone about the level of service that you will obtain.
Not receiving responses is extremely frustrating when you're choosing to self direct your account. Please Beware and look for alternative options.
Apparently Entrust was shut downby by the CFTC to do commodities business and given a very large fine.
The Entrust Group and Entrust Administration are a SCAM
- - Fees doubled after moving the account to Entrust Administration.
- - Service was poor with frequent staff changes and an alliance with GoldMoney.
I used to have an account with the Entrust office in Colorado, holding an investment account with GoldMoney (online gold brokeage). A couple months back, The Entrust Group and Entrust Administration formed an alliance of some kind of GoldMoney and actually forced me to move my account from their independently owned office in Colorado to Entrust Administration. My fees doubled the day that I moved my account over $400+ a year!!! The service was lousy. It felt like I was talking to the new person every time I called in. UGGGGGH.
I just want to warm people about The Entrust Group and Entrust Administration. They are really out to get you on fees and provide a half-rate service. Their staff doesn't really understand what the rules are and the fact that they stole clients from their franchise offices is even more proof that they're a bad company.
Google them for their involvement in different lawsuits!
*** Entrust Group!
Regarding the comments above about The Entrust Group and Entrust Administration, I am sorry for your dissatisfaction with the decisions that were made. Changes to the GoldMoney program did occur recently. However, it might be helpful to understand the full story of what occurred and why it did.
It is true that clients who invested in a GoldMoney account through an Entrust franchise office were required to transfer their accounts to an Entrust Corporate office (or they could choose to liquidate the account). The Entrust Group and GoldMoney have an exclusive relationship such that, for anyone wishing to invest in GoldMoney through their IRA, they must do so through The Entrust Group only. This exclusive relationship was earned through high quality service at a fair value price. Unfortunately there were occasions when service standards at the independently run franchise offices were not what they should have been, and clients suffered as a result. A decision was made by both GoldMoney and The Entrust Group to centralize these clients' accounts in our Corporate offices to ensure both our clients and GoldMoney of the consistently high service level standards each expects.
Regarding your fees increasing, these were due to enhancements in the GoldMoney program itself. As these investments are located outside the United States, significantly higher operational and compliance-related expenses are being incurred. Thus, the fee increases would have occurred whether an account remained with a franchise office or with Entrust Corporate. The program enhancements provide clients significantly better security, and expanded account control, including an ability to access their accounts and initiate buys and sells online. We have received many unsolicited comments from clients that they are impressed with and very pleased with the changes.
These changes were all made with our clients in mind and were well thought through and deemed a necessary improvement. Because we are committed to improving the services we provide to our clients we have opened an office in Reno, Nevada dedicated to servicing precious metal clients and dealers. Our knowledgeable precious metals staff provides superior and unrestricted services to clients and dealers.
If you wish to personally discuss this further, feel free to contact me at 510-587-****.
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“Issue not addressed. Phone call did not connect . Need to speak to support person re: my accts Answer...“
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I am having the same problems with my Precious Metals account. This is absolutely disgusting.
I've spent several hours trying to connect with someone by phone, and i sent three e-mails. Their customer service is the worst i've encountered.