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The Entrust Group Reviews
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The Entrust Group Reviews
Very disatisfied service
I requested a distribution of my Coverdell IRA for payment of my daughter's. They distributed the entire account creating huge tax consequences. Their CEO Hugh Bromma and dippy sidekick Gary Kowalski refused to take my call. When I started yelling they were only concerned with me speaking in a "calm manner"; they had no concern for the major screw up. Hate, hate, hate these dinosaurs. I give them 3 years and they will be out of business.
User's recommendation: NEVER DO BUSINESS WITH THEM!!!
ID
Location
Boxford, Massachusetts
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Verified Reviewer New ReviewerBad experience.
Several issues with The Entrust Group. Very happy to have transferred my account with Entrust, wish I would have done it sooner. That being said, it, still was not easy to move my account. After 20 minutes on phone the service rep did not tell me he was transferring me and in fact he transferred me to the wrong extension, so another 15 minutes on the phone. Endless fees, no transparency, no knowledge of what any transaction cost, lots of surprises. In my opinion the customer service is abysmal, and very unprofessional.
ID
Preferred solution
wave the final transfer and check fee.
Thank you to other reviewers
I read their mailer, which upon first glance appeared to be from my current lender. After reading online reviews, and finding most negatives, I decided to go with a previous broker who has more realistic information and offers for me.
User's recommendation: Look before you leap.
ID
Location
Long Beach, California
New Reviewer
Complaint
I received a personal mail Ad offering a Home Refinance Rate of 2.99% w/ . Defer 2 mortgage payments . Cash-out option . No out-of-pocket expenses . Lower mortgage payment I qualify this as a personal ad because they mention my current Lender and my existing home finance balance. After providing them with all my personal information, they come back with a 3.2%, $675 Appraisal Fee and tell me what to spend the Cash out on. I consider this False Advertising and will never respond to a mail Ad from any institution because its just a Hook.
ID
Preferred solution
Let the company propose a solution
Don't want others to make the mistake we made by doing business with Entrust
The most unbelievably bad experience I have every had. Terrible communicators, excessive fees, and terrible service on our precious metals IRA's. You will be very disappointed if you "Trust" Entrust to handle your assets.
User's recommendation: Don't do business with Entrust unless you enjoy not having phone calls of emails returned and enjoy paying excessive fees.
1 comment
ID
Preferred solution
Apology
New Reviewer
I am having the same problems with my Precious Metals account. This is absolutely disgusting.
I've spent several hours trying to connect with someone by phone, and i sent three e-mails. Their customer service is the worst i've encountered.