The Enclave Silver Spring Apartments
The Enclave Silver Spring Apartments Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating; consumers are mostly dissatisfied.
The Enclave Silver Spring Apartments reviews reflect serious service failures, pest and mold infestations, heating and hot water problems, and parking issues.
Positive Feedback
Residents note the property provides basic shelter and a website presence; some value that as the sole pro.
Negative Feedback / Risk Areas
- Recurring reports of roaches, mice and mold and inadequate pest control.
- Poor maintenance response and unreliable hot water and HVAC use.
- Parking lot hazards, paid parking disputes and billing complaints.
- Poor customer service and slow or no replies to resident requests.
Key Takeaways for Future Customers
- Expect documented customer complaints and consider inspecting units for pests and mold before leasing.
- Verify parking terms and billing practices contractually and ask about maintenance response times.
- Confirm management communication and emergency procedures for heating, hot water, and alarms.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating; consumers are mostly dissatisfied.
The Enclave Silver Spring Apartments reviews reflect serious service failures, pest and mold infestations, heating and hot water problems, and parking issues.
Positive Feedback
Residents note the property provides basic shelter and a website presence; some value that as the sole pro.
Negative Feedback / Risk Areas
- Recurring reports of roaches, mice and mold and inadequate pest control.
- Poor maintenance response and unreliable hot water and HVAC use.
- Parking lot hazards, paid parking disputes and billing complaints.
- Poor customer service and slow or no replies to resident requests.
Key Takeaways for Future Customers
- Expect documented customer complaints and consider inspecting units for pests and mold before leasing.
- Verify parking terms and billing practices contractually and ask about maintenance response times.
- Confirm management communication and emergency procedures for heating, hot water, and alarms.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
District 5, Maryland
DO NOT MOVE HERE!!! STAY FAR AWAY!!!
- Management ignores residents; cares only about rent.
- Infestations: roaches, mold, and mice.
- Hot water outages and leaks with slow repairs.
Management gives not one single *** about its residents at the Enclave Silver Spring! As long as you pay your rent on time that is the only thing they care about.
I have written several emails and nothing has ever been done no response, no acknowledgement, no action. The buildings are infested with roaches, mold and mice! No matter how much you clean or keep up your home they still come in, they are in the hallways, lobby area everywhere. There is literally an infestation.
When we first moved in October 2018 we filled out a list of everything that was wrong or needed to be fixed and now an entire year later nothing has been done. Today 11/8/2019 the hot water went out in buildings A and B, imagine taking a Luke warm shower then going outside in the cold. It is now 6:34 pm and the hot water is out again! My bathroom sink leaked for about two weeks I put in about three or four maintenance request nothing was ever done about the issue until the water just started spewing out and I called the office back to back until they sent someone!
A few months ago management had people spraying the buildings so it can appear to be kept up however, it is not! The workers were spraying the building I walk out to my car and it is covered in dirt and grime, I take the long way and walk around to the front door and my daughter and I still get sprayed with the disgusting water droplets flying in the air! When people are walking they should stop spraying I understand wind and all the elements but this is disgusting! Also My husband and I paid for parking about a month or two ago and I passes have expired already.
Therefore, we have to pay another twenty-five dollars to park our car where we live at or else we will get towed but the parking lot is still messed up and a hazard to any and every one driving their vehicle across it. I sent an email about possible mold growing in my home where my children live and still no response!
The fire alarms go off all types of hours in the night. I’m constantly in a battle of do I wake my children up and take them out in the cold for someone pulling the alarm again or what could possibly be a fire.
It’s crazy that all of these occurrences can happen but the moment you have a balance for rent they send you an eviction notice!
- Roof over my head
- Mice roaches and mold
- Cant use heat and air at once
- Poor management
Preferred solution: Let the company propose a solution
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