The Elliott Companies
The Elliott Companies Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report negative sentiment toward The Elliott Companies with recurring issues around refunds, billing and repair follow-through; price level of this organization is high.
Positive Feedback
Some customers chose local service and purchased major equipment from The Elliott Companies, indicating availability of full HVAC installations and replacement parts.
Negative Feedback / Risk Areas
- Repeated repair visits without resolution and refusal to honor warranty led to strong customer complaints.
- Charges for return visits and disputes over billing and refunds are common themes in The Elliott Companies customer complaints.
- Issues reported with exchange, refund and cancellation policy and website usability.
Key Takeaways for Future Customers
- Check The Elliott Companies reviews and warranty terms before purchase and document service interactions.
- Confirm billing, repair guarantees and refund policies in writing to avoid disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report negative sentiment toward The Elliott Companies with recurring issues around refunds, billing and repair follow-through; price level of this organization is high.
Positive Feedback
Some customers chose local service and purchased major equipment from The Elliott Companies, indicating availability of full HVAC installations and replacement parts.
Negative Feedback / Risk Areas
- Repeated repair visits without resolution and refusal to honor warranty led to strong customer complaints.
- Charges for return visits and disputes over billing and refunds are common themes in The Elliott Companies customer complaints.
- Issues reported with exchange, refund and cancellation policy and website usability.
Key Takeaways for Future Customers
- Check The Elliott Companies reviews and warranty terms before purchase and document service interactions.
- Confirm billing, repair guarantees and refund policies in writing to avoid disputes.
Turn one complaint into a collective action
Virgie, Kentucky
Elliott Heating and cooling refuses to fix my two year old Heat Pump.
- - Bought a $5000 Trane heat pump; it cuts on/off.
- - Elliott's charged $120 to fix nothing; Phillip later said they'd bill $80/hour to return.
Elliott Heating and cooling refuses to fix my two year old Heat Pump after I have paid them.
My name is Jason Coleman and I bought a $5000 Trane Heat Pump 1 winter and 2 summers ago. When I turned my heat on this year it would cut on and off randomly. I replaced the thermostat and wire with equipment rated to work with my heat pump but it still did not work. I called Elliotts and they said
they would send someone out. I was home for lunch when the first guy came out and saw what he said was a bad board withing seconds but then I had to leave for work. He replaced that board and told my wife the thermostat was wrong and charged us $120 (that's 1.5 hours) to not fix anything. I called back and they sent a second guy, he also said the thermostat was the problem and a bad solder joint on another board but that we would have to pay again if they replaced it under warranty. I have replaced the thermostat and fixed the bad solder joint and it still
doesn't work. Phillip at Elliotts is telling me I still have to pay them $80 and hour to come back out even though they still haven't actually fixed anything. He even had the nerve to ask me "If you took your car to the garage you would expect to pay them for their time right?" I would not expect to pay for it if they did not fix my car. This last call (forth time) I tried to speak with someone else only to have Philip inform me that the "buck stops with him" and have him hang up on me. I actually thought dealing locally would be better, this has been a $5,000 lesson. I will not deal with Elliotts again.
Preferred solution: Full refund
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