Mark K Jvg

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Verified Reviewer

Return gell

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U less u are 100% sure, dont buy from here. They charge you for returns and expect you to return within 5 days. The quality was also terrible.
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Preferred solution: Full refund

Anonymous
map-marker Mount Vernon, New York

Return Policy

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5 day return policy. I was away when the dress arrived, and didn't try it on for a few days later. Doesn't fit, and they won't let me return it for even a store credit, because it's beyond the 5 days. I even offered to give them a restocking fee. Nope. I would NEVER order from them again.
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Lindsey F Ity

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returns are not easy, like the website broadcasts

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First, the good. The dress I received was affordable, but still a little pricey.

It came fairly quickly.

Now the bad. The quality isn't what I expected for the price tag.

The return process is a NIGHTMARE! They charge you a 20% restocking fee. On top of that, you have to pay for shipping.

The return process is NOT clear, as they provide a return form that doesn't state 'please ship your dress back to Address. When I asked that they provide the address, I was told it was indicated on the form. It's just a footer, which could be the address for their headquarters for all I know. And since my 80% return minus shipping is dependent on getting it to the right place, they need to be much more clear.

They will provide a label for you and deduct it from your refund, but you have to really be persistent with them. "We have a new policy. We can provide a label much cheaper than other carriers. Do you want that option?" um yes.

Why didn't you provide me with this option before I'm completely upset about this whole process?? All in all, I'm paying $50 to not wear the dress I purchased from The Dress Outlet.

Lesson learned. Do not buy from this place unless you are sure you love the dress and it will look stellar on you.

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Loss:
$50

Preferred solution: Full refund

User's recommendation: Do not buy from this place unless you are 100% about the dress and fit.

Anonymous
map-marker Palos Verdes Estates, California

Return

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zipper on dress gets stuck and trying to return. I was within the return window but told I could NOT return the dress. All of my emails were ignored!
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User's recommendation: Shop somewhere else

Anonymous
map-marker Bremerton, Washington

For return authorization

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Thank you for your help, the issue is finally resolved. The dress outlet is impossible to contact by customer service telephone
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Anonymous
map-marker Bremerton, Washington

For return authorization

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I am waiting for a return authorization The customer service telephone numbers do not work I am contacting them by email and do not get answers to my questions
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