The Diamond Ring Co
The Diamond Ring Co Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Diamond Ring Co has a 1.7 star rating from 1 review and overall sentiment is negative; consumers report high prices and dissatisfaction.
Positive Feedback
The single review notes an active lifetime guarantee and routine inspections were part of the service, and the website is valued by reviewers.
Negative Feedback / Risk Areas
- Repeated repairs for lost diamonds and poor workmanship.
- Terrible customer service with rude staff and no manager follow-up.
- Repairs and warranty claims allegedly denied due to missing paperwork.
- High price level for products compared with service received.
- The Diamond Ring Co customer complaints about refunds and honors on guarantees.
Key Takeaways for Future Customers
- Read The Diamond Ring Co reviews before purchase and document every repair visit.
- Get written proof of inspections and warranty terms to support any repairs.
- Consider independent inspection of workmanship if issues arise and verify customer service responsiveness.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Diamond Ring Co has a 1.7 star rating from 1 review and overall sentiment is negative; consumers report high prices and dissatisfaction.
Positive Feedback
The single review notes an active lifetime guarantee and routine inspections were part of the service, and the website is valued by reviewers.
Negative Feedback / Risk Areas
- Repeated repairs for lost diamonds and poor workmanship.
- Terrible customer service with rude staff and no manager follow-up.
- Repairs and warranty claims allegedly denied due to missing paperwork.
- High price level for products compared with service received.
- The Diamond Ring Co customer complaints about refunds and honors on guarantees.
Key Takeaways for Future Customers
- Read The Diamond Ring Co reviews before purchase and document every repair visit.
- Get written proof of inspections and warranty terms to support any repairs.
- Consider independent inspection of workmanship if issues arise and verify customer service responsiveness.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Diamond ring keeps losing diamonds
- - Bought in 2023; ring repaired 4+ times and had quarterly checks.
- - January 2025 diamond lost again; repair refused due to missing records.
My husband bought me a ring in 2023 for Christmas, since owning it I have had to take it back more than 4 times to have it repaired.I have to take it every three months to be inspected, so any issues are corrected free of charge.
So, every three months i have taken it back, the last time being in August 2024 to have it fixed again because it lost another diamond.
When then I went back in November on my daughters 21st birthday and left it with them while we shopped so it could be inspected.
After 34 hours of shopping we went back and picked up the ring.
In January 2025 it lost another diamond so i took the ring back to be told they would not repair it because i had not been taking it back every three months which is untrue the sales person called me a liar because we had no documents to show i had taken it, and they had nothing on file since 2023 to show i had been back, which is completely *** because i had taken the ring back because it had lost another stone and i also complained a few days when i picked it up that they ring had started to look really bad after the repairs this time.
I had also made a complaint through Facebook Messenger which showed i had been in contact with the store about the same thing.
The manager was meant to get in contact with us twice and never did, i also got a reply just last week saying the manager would contact me and again nothing.
They claim that i should have papers to show it was inspected we have never been given one for the inspections or repairs.
The staff member that evening was super rude to us even after i showed i had contacted them on several occasions after the ring was repaired in 2024.
My Ring has a lifetime guarantee to be fixed as long as i take it back every three months which i have done and then suddenly after 4 repairs and one year of terrible workmanship which has affected the look of the ring, they have refused to help.
i took the ring to be inspected at other jewelers who were disgusted at the way i had been treated and disgusted at the bad workmanship on the ring, and they also said it was so bad they would have been ashamed to have handed the ring back to me! they were appalled that the DIAMOND RING COMPANY HAD NO SHAME.
- Non
- Terrible customer service
Preferred solution: REPLACEMENT RING
User's recommendation: buyers beware after a year of owning a ring from them, suddenly repairs were not honored !
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.