Unclaimed
The D Casino and Hotel
3
TOTAL REVIEWS
New Reviewer
Refused to refund
My flight to Vegas was canceled. When I phoned hotel, they assured me that my deposit would be refunded. Its been a month. I called hotel and ended up talking to the manager, Chase. He refused to refund my deposit. The notation in w computer was that I was a no show. He could care less that I did, in fact, call. I was told that my deposit would be refunded. Im short - zero customer service. All I got from The D Hotel was a big *** we dont care. Have a nice day!
User's recommendation: Do not stay here!
ID
Location
Alturas, California
Cons
- Non existent customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCredits were not properly issued
Good morning. I was informed by the desk receptionist that I would be credited $50 for food and drinks when they could not provide us with rooms with 2 queens. We had to go to the front desk in the next morning to get our room switched. This credit was not properly applied into the room and I find it upsetting that this compensation for the inconvenience want applied properly. Also we had cigarette burn holes on our sheets which we only noticed as we were about to go to sleep. This was unacceptable. I request that either a discount be applied to our reservation since we had made this reservation on 9/22/22, almost 9 months before hand. What is the point of a reservation if it is not able to be held for us properly!
ID
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWarning! No maid service unless you request it!
No maid service! We checked in on a Monday. Got charged an additional $135 for a Resort fee for 4 nights. We hung the Clean the Room sign out for service on Tuesday morning. . By Wednesday (we ran out of towels) called and they sent us new towels. NO MAID SERVICE WAS PROVIDED! Upon checkout (on FRIDAY) we were informed we had to REQUEST Maid service! Why are they charging an outrageous resort fees for no service? Our room was right over the stage and it was so loud it was beyond belief! Casino area way too smokey! Icing on the cake was front desk never cancelled our transport and got charged for ride we never got! AVOID THIS PLACE LIKE THE PLAGUE! THE DUMP Write to Beercan Boyd
ID
Pros
- Location
Cons
- No maid service
- Smokey
- Loud
Preferred solution
Price reduction
