The Criterion Channel
The Criterion Channel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Criterion Channel has a 1.0 star rating from 4 customer reviews. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Read The Criterion Channel reviews before subscribing and test the free trial.
- Expect automatic renewal on membership and check billing details closely.
- Confirm films play on your TV or device during trial.
- Perceived price level is high relative to available classic titles.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and refunds, including unwanted charges.
- Difficulty cancelling subscriptions and lack of clear cancellation via Google Play.
- Poor customer service access and limited or no phone support.
- Playback problems where signed-in users cannot play films.
Positive Feedback
Occasional users praise specific films, with one reviewer noting a good recent Chinese title.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Criterion Channel has a 1.0 star rating from 4 customer reviews. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Read The Criterion Channel reviews before subscribing and test the free trial.
- Expect automatic renewal on membership and check billing details closely.
- Confirm films play on your TV or device during trial.
- Perceived price level is high relative to available classic titles.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and refunds, including unwanted charges.
- Difficulty cancelling subscriptions and lack of clear cancellation via Google Play.
- Poor customer service access and limited or no phone support.
- Playback problems where signed-in users cannot play films.
Positive Feedback
Occasional users praise specific films, with one reviewer noting a good recent Chinese title.
Chicago, Illinois
I started the 7 days trial, before it was over, started to cancel and got the message that i will have to pay $21??? Is it your normal way of trial??? There is no help, no phone, complete secret.
I started the 7 days trial, before it was over, started to cancel and got the message that i will have to pay $21??? Is it your normal way of trial???
There is no help, no phone, complete secret about everything, but I believe they charged me already. For reason unknown to me credit card numbers are available for every store nowdays.
User's recommendation: Stay away from them if the content is not so important for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Herndon, Virginia
Can access on my TV, but can't play films
- - Joined a special rate subscription/renewal.
- - TV login via email and password works, but films won’t play.
- - Clicking a film opens Free trial and Subscribe.
Criterion has done NOTHING--no response and no action--to give me access to their films under their recent special. To be clear, I can sign in to Criterion with my email and password on my TV and I phone, but get no access to film unless I sign up for full charges.
Thus, Criterion's "special" is a joke, and unfortunately so is Criterion customer service. I am giving them through tomorrow to fix the issue. If they don't, I am cancelling their subscription.
If they impose any charges, I will dispute strongly on my credit card. This is all unfortunate--Criterion has excellent films---if I could only watch them!
Poor service and response.
Poor response. No solution to simple problem. Will cancel during trial period in necessary.
When I click on the film, it takes me to 'Free trial' and 'Subscribe.' What should I do?
Please advise ASAP. rpaul71193@***.com
- Poor customer service
User's recommendation: action from Criterion on simple issue of films not playing after log in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salem, Oregon
Very few real classic films
- - Can't contact Criterion; complaints denied.
- - Free month promised, billed.
- - No classic French/Chinese/Japanese films with subs; no French New Wave or horror.
Can't contact Criterion, they refuse complaints. Mine -- I signed up for a free month -- I'm already getting billed, no free month!
No classic French, Chinese, Japanese (older or new) -- movies with subs. No French New Wave - no horror classics.
Chinese, Japanese - only American junk!! Criterion has nothing good - I saw one good new Chinese film - only.
User's recommendation: take the free first month,then dump Criterion.
Phoenixville, Pennsylvania
This is the most ridiculous website I have ever tried to order from.
- - Cloud access is blocked; support is unavailable.
- - Login fails after many attempts.
- - I want to buy a movie but access is difficult.
That cloud thing is blocked, no customer service. I put in my email, password and that gotcha thing more times than I can remember, and I still can't get in.
All I want to do is buy a silly movie.
I'm wondering why you have to go through so much to get in. Is this a legitimate website?
User's recommendation: Buy from somebody else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas not able to get refund
- - Annual renewal occurred automatically with no prior notice.
- - I requested a full refund or one month because I cannot afford it and it was denied.
My annual subscription to the Criterion Channel was automatically renewed with no prior notification. I did not realize I needed to cancel it.
I immediately emailed the company from my account explaining that I could no longer afford the subscription and wanted a refund, either for the full amount ($105) or that amount minus the cost of a month's service. I got an email back stating that I could not get a refund but he canceled the automatic renewal. I wrote again asking to just pay for one month instead of the year. I got a note from Vemo saying they could not find a record of any transaction (because I did not use Vemo to pay for the subscription) but not from Criterion Channel.
I am on a set income and do not use or want this service. But they will not refund my money.
User's recommendation: This automatically renews unless you cancel it. NO REFUNDS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t stop subscription
It says I have paid through Google Play but it isnt listed in my purchases or subscriptions and they wont let me cancel my subscription without cancelling through Google? It makes no sense
- Poor customer service
- Expensive
- Hard to navigate
Preferred solution: Full refund
User's recommendation: Do not subscribe!
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Contact CFBP Consumer Federal Bureau of Protection In the State you live in.