The Crack Doctor
The Crack Doctor Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Crack Doctor has a 1.2 star rating from 2 reviews with mostly dissatisfied consumers citing poor customer service, unhonored lifetime warranty, and high prices.
Positive Feedback
Few or no positive comments appear; initial polite interactions were noted before service issues emerged.
Negative Feedback / Risk Areas
- Repeated reports of rude owner behavior and aggressive customer service contribute to The Crack Doctor customer complaints.
- Claims that the lifetime warranty and guarantees were not honored and inspections were refused.
- High price level reported and unresolved repeat leaks after repair.
Key Takeaways for Future Customers
- Check independent The Crack Doctor reviews and references before hiring.
- Confirm warranty terms, request written agreements, and ask about refunds or dispute processes.
- Document work and communications if relying on the lifetime warranty and be cautious about payment before verified results.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Crack Doctor has a 1.2 star rating from 2 reviews with mostly dissatisfied consumers citing poor customer service, unhonored lifetime warranty, and high prices.
Positive Feedback
Few or no positive comments appear; initial polite interactions were noted before service issues emerged.
Negative Feedback / Risk Areas
- Repeated reports of rude owner behavior and aggressive customer service contribute to The Crack Doctor customer complaints.
- Claims that the lifetime warranty and guarantees were not honored and inspections were refused.
- High price level reported and unresolved repeat leaks after repair.
Key Takeaways for Future Customers
- Check independent The Crack Doctor reviews and references before hiring.
- Confirm warranty terms, request written agreements, and ask about refunds or dispute processes.
- Document work and communications if relying on the lifetime warranty and be cautious about payment before verified results.
Toronto, Ontario
Worst customer service
- - Michael is rude and unprofessional in business.
- - The warranty is hard to use; he defends, swears, hangs up, ignores calls, and forgets appointments.
Michael the founder is the most rude and inappropriate person in business I have ever dealt with. His lifetime warranty sounds great until you actually have to call him for a problem, he immediately turns into defence mode.
Swears, hangs up, doesn't pick up calls, forgets appointments, and did I mention swears?
DO NOT use this company. His intense lack of professionalism and ability to own up to errors is impossible to deal with.
- Unprofessional
- Inappropriate
- Swears
Preferred solution: Apology
User's recommendation: DO NOT ever use this company.
Kitchener, Ontario
Refuse to honour their lifetime guarantee.
- - Unprofessional and unethical practices.
- - They refused a house visit to inspect a leaking foundation.
- - Customer says Michael was mean and aggressive.
Unprofessional and unethical business practices. Refuse to send an employee to my house to inspect an obvious case where their repair of a crack in our foundation continues to leak water.
Very mean and aggressive behaviour with me, a customer.
Hard to believe I have experienced such behaviour from some guy named Michael. Mean, disrespectful person!
- Unethical and unprofessional
Preferred solution: Deliver product or service ordered
User's recommendation: Do not hire this company.
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Verified Reviewer |
Mississauga, Ontario
Horrible company, liar, and a fraud!
- - Basement repair led to another flood within a year.
- - Theriault refused to return calls.
- - It would cost $5,000 more and could take a month.
We had our basement repaired by this company only to have another flood in less than one year. Mr.
Theriault refused to return calls, said it would cost another $5,000 to repair and maybe he could send someone out in a month. I would love people to contact me so we can get this guy. Stay away from him. Bad reviews everywhere online about him I wish I had to read them.
You'll find him on Cheaters , as well as Ripoff Report. Michael Theriault is a real gem!
- Worst experience in my life - it was a nightmare
Preferred solution: Full refund
Ottawa, Ontario
The Crack Doctor is a Terrible Company and the Owner Michael Theriault is a Liar and a Fraud
- - Hired The Crack Doctor in Ottawa; Michael Theriault visited.
- - Demeanor changed; he seemed agitated and did little; water in basement worsened.
I hired a company in Ottawa, Ontario, Canada called "The Crack Doctor" in order to fix my foundation problem and I was happy to see the owner - Michael Theriault personally come to my house. Initially, Michael Theriault was polite and well spoken, but his demeanor kept changing and getting worse with every visit.
He seemed to do very little during his visits, made strange comments and was somewhat agitated while working. I saw Michael Theriault drinking out of a dark canister but could not see what it was. I paid Mr Theriault for the entire invoice and thought nothing of it other than what a very strange person he was to deal with. However, once the snow began to melt, I began to collect more water than ever before in my basement and it was even worse when it started to rain as well.
I never had such a problem with my foundation before Michael Theriault and his Crack Doctor team showed up. The entire ordeal became the biggest nightmare of my life and dealing with Michael Theriault quickly became the worst experience of my life.
Michael Theriault is nothing but a lying *** Artist. I would not recommend Michael Theriault or the Crack Doctor to my worst enemy.
- Worst experience in my life - it was a nightmare
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I would like others to contact me as my husband and I are looking into a class action lawsuit. We have already obtained a judgement against this company.
How do I reach you? I want to join the class law action.
Please message me privately, if you can...if not, I will send you my email
t-ryan@***.com
Hi Tracey. I'd love to speak/email with you, as we have not been able to have this same company honour our lifetime warranty. Did you proceed with your lawsuit?
Email is above
Also experiencing similar concerns with the crack doctor and Michael Theriaut owner of the crack doctor in ottawa.
I contracted Michael Theriault of the Crack Doctor in Ottawa to do some work and repairs in my basement after meeting him in a downtown bar this past summer (2017). He said he owned the company and would give me a great price to fix a problem I didn't even know I had.
During the entire fall season, water started to leak into my basement. I never had water leaking into my basement in the past and it all started after hiring Michael Theriault from the Crack Doctor in Ottawa. Every time I call Michael Theriault to complain he just keeps making up stories about what could be causing the water to come into my house all of a sudden and then tries to get me to go out on a date with him. He keeps asking me to go to Asian restaurants and so on and all I want him to do is fix the problem he caused and then refund me the money I paid him to damage my house.
Michael Theriault reminds me a much smaller and unsuccessful Donald Trump. He continuously spews out B.S., makes up stories that suits him at the time while pretending to be very smart and sophisticated and constantly lying to your face. He doesn't even know how everyone at the bar he goes to laughs at him and can't stand him.
I should have listened to the other patrons and just stayed away from him but I want him to fix what he broke and my money back and I definitely "Do Not" want to go out with him! Who would?
he's married geesh
I hired Michael Theriault and the Crack Doctor in Ottawa to do some work on the foundation of my home. I didn't know or think I needed any work done on the foundation of my home until I met Mr.
Theriault and he informed me of the serious foundation issues I had, only to find out later from a reputable contractor that I never had any issues with my foundation and it was all a scam. As we met via the dating website ( Elite for Singles ) and he'd been a long time patron on the dating site, I thought I could trust him. He portrayed himself as a very lonely but successful business owner.
I can't believe I paid Michael Theriault all of that money only to find out he did nothing but cosmetic work to the foundation in order to make it look like he did something. Never trust anything coming out of the mouth of Michael Theriault or anyone involved with "The Crack Doctor" company, a total liar and big time scammer.
Hi Nancy,
Did you have this problem in 2017?
During what time were you involved with these issues?
wow..is Nancy and Shannon the same person I wonder, same language used to damage the reputation of a hardworking and happily married man...good luck ladies
Not true
Agreed...Michael Theriault cheats on women and cons customers. The only people I feel sorry for are the ones who never had the opportunities to read these reviews before getting involved with him or his company. He does however work hard at being manipulative and deceptive to level to suit his needs.
I wish I would have known about these complaints before doing business with Michael Theriault of the Crack Doctor in Ottawa. I'm still chasing him to do the work he was paid to do.
I've never met such a strange person but I thought he was just forgetting to take his medication or something, but it is clear to me now that it goes much further than simply having mental issues, he is a *** artist and a criminal. DO NOT DO BUSINESS WITH MICHAEL THERIAULT AND HIS FRAUDULENT COMPANY, THE CRACK DOCTOR.
all these reviews are posted intentionally by the competitors to damage the reputation of a successful company ...open your eyes people and check the BBB where people go when they have real complaints
there are many victims of Michael Theriault...he is a con artist
I see that Michael Theriault is doing the same thing in Ottawa as he did here in the Kitchener-Waterloo area. After cheating, lying and *** everyone off in this area, he then moved to the Ottawa area in order to continue doing the same thing to a whole new group of poor unsuspecting victims in that part of the province. What a ***!!!
I was informed by several other victims of Michael Theriault / The Crack Doctor that people have finally started to come out and tell their stories about him and his fraudulent company.
I've been working as a contractor for over 25 years and in all of that time, I have never met a more nefarious and disturbed individual as Michael Theriault of the Crack Doctor.
For some reason he continuously tries to come off as an intelligent and sophisticated person but is reality he is the complete opposite. Michael Theriault is not only a pathological liar and a fraud as indicated in these complaints, but someone who should not be trusted with anything or anyone.
I'm surprised he hasn't been jailed yet, however I wouldn't be surprised if he has been in the past. I would definitely recommend staying far away from him as possible as he is clearly an extremely disturbed and perverse individual with no morals whatsoever.
The Crack Doctor in Ottawa took advantage of my elderly parents, no morals and a disgraceful company to do business with.