The Crack Doctor
The Crack Doctor Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Crack Doctor has 1.1 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT ever use this company.", "Do not hire this company.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Crack Doctor has 1.1 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT ever use this company.", "Do not hire this company.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Oakville, Ontario
Worst customer service
Michael the founder is the most rude and inappropriate person in business I have ever dealt with. His lifetime warranty sounds great until you actually have to call him for a problem, he immediately turns into defence mode.
Swears, hangs up, doesn't pick up calls, forgets appointments, and did I mention swears?
DO NOT use this company. His intense lack of professionalism and ability to own up to errors is impossible to deal with.
- Swears
- Inappropriate
- Unprofessional
Preferred solution: Apology
User's recommendation: DO NOT ever use this company.
Kitchener, Ontario
Refuse to honour their lifetime guarantee.
Unprofessional and unethical business practices. Refuse to send an employee to my house to inspect an obvious case where their repair of a crack in our foundation continues to leak water.
Very mean and aggressive behaviour with me, a customer.
Hard to believe I have experienced such behaviour from some guy named Michael. Mean, disrespectful person!
- Unethical and unprofessional
Preferred solution: Deliver product or service ordered
User's recommendation: Do not hire this company.
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Verified Reviewer |
Mississauga, Ontario
Horrible company, liar, and a fraud!
We had our basement repaired by this company only to have another flood in less than one year. Mr.
Theriault refused to return calls, said it would cost another $5,000 to repair and maybe he could send someone out in a month. I would love people to contact me so we can get this guy. Stay away from him. Bad reviews everywhere online about him I wish I had to read them.
You'll find him on Cheaters , as well as Ripoff Report. Michael Theriault is a real gem!
- Worst experience in my life - it was a nightmare
Preferred solution: Full refund
Ottawa, Ontario
The Crack Doctor is a Terrible Company and the Owner Michael Theriault is a Liar and a Fraud
I hired a company in Ottawa, Ontario, Canada called "The Crack Doctor" in order to fix my foundation problem and I was happy to see the owner - Michael Theriault personally come to my house. Initially, Michael Theriault was polite and well spoken, but his demeanor kept changing and getting worse with every visit.
He seemed to do very little during his visits, made strange comments and was somewhat agitated while working. I saw Michael Theriault drinking out of a dark canister but could not see what it was. I paid Mr Theriault for the entire invoice and thought nothing of it other than what a very strange person he was to deal with. However, once the snow began to melt, I began to collect more water than ever before in my basement and it was even worse when it started to rain as well.
I never had such a problem with my foundation before Michael Theriault and his Crack Doctor team showed up. The entire ordeal became the biggest nightmare of my life and dealing with Michael Theriault quickly became the worst experience of my life.
Michael Theriault is nothing but a lying *** Artist. I would not recommend Michael Theriault or the Crack Doctor to my worst enemy.
- Worst experience in my life - it was a nightmare
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Hi Nancy,
Did you have this problem in 2017?
During what time were you involved with these issues?
The Crack Doctor in Ottawa took advantage of my elderly parents, no morals and a disgraceful company to do business with.
I was informed by several other victims of Michael Theriault / The Crack Doctor that people have finally started to come out and tell their stories about him and his fraudulent company.
I've been working as a contractor for over 25 years and in all of that time, I have never met a more nefarious and disturbed individual as Michael Theriault of the Crack Doctor.
For some reason he continuously tries to come off as an intelligent and sophisticated person but is reality he is the complete opposite. Michael Theriault is not only a pathological liar and a fraud as indicated in these complaints, but someone who should not be trusted with anything or anyone.
I'm surprised he hasn't been jailed yet, however I wouldn't be surprised if he has been in the past. I would definitely recommend staying far away from him as possible as he is clearly an extremely disturbed and perverse individual with no morals whatsoever.
I see that Michael Theriault is doing the same thing in Ottawa as he did here in the Kitchener-Waterloo area. After cheating, lying and *** everyone off in this area, he then moved to the Ottawa area in order to continue doing the same thing to a whole new group of poor unsuspecting victims in that part of the province. What a ***!!!
there are many victims of Michael Theriault...he is a con artist
all these reviews are posted intentionally by the competitors to damage the reputation of a successful company ...open your eyes people and check the BBB where people go when they have real complaints
I wish I would have known about these complaints before doing business with Michael Theriault of the Crack Doctor in Ottawa. I'm still chasing him to do the work he was paid to do.
I've never met such a strange person but I thought he was just forgetting to take his medication or something, but it is clear to me now that it goes much further than simply having mental issues, he is a *** artist and a criminal. DO NOT DO BUSINESS WITH MICHAEL THERIAULT AND HIS FRAUDULENT COMPANY, THE CRACK DOCTOR.
Agreed...Michael Theriault cheats on women and cons customers. The only people I feel sorry for are the ones who never had the opportunities to read these reviews before getting involved with him or his company. He does however work hard at being manipulative and deceptive to level to suit his needs.
Not true
wow..is Nancy and Shannon the same person I wonder, same language used to damage the reputation of a hardworking and happily married man...good luck ladies
I would like others to contact me as my husband and I are looking into a class action lawsuit. We have already obtained a judgement against this company.
I hired Michael Theriault and the Crack Doctor in Ottawa to do some work on the foundation of my home. I didn't know or think I needed any work done on the foundation of my home until I met Mr.
Theriault and he informed me of the serious foundation issues I had, only to find out later from a reputable contractor that I never had any issues with my foundation and it was all a scam. As we met via the dating website ( Elite for Singles ) and he'd been a long time patron on the dating site, I thought I could trust him. He portrayed himself as a very lonely but successful business owner.
I can't believe I paid Michael Theriault all of that money only to find out he did nothing but cosmetic work to the foundation in order to make it look like he did something. Never trust anything coming out of the mouth of Michael Theriault or anyone involved with "The Crack Doctor" company, a total liar and big time scammer.
he's married geesh
I contracted Michael Theriault of the Crack Doctor in Ottawa to do some work and repairs in my basement after meeting him in a downtown bar this past summer (2017). He said he owned the company and would give me a great price to fix a problem I didn't even know I had.
During the entire fall season, water started to leak into my basement. I never had water leaking into my basement in the past and it all started after hiring Michael Theriault from the Crack Doctor in Ottawa. Every time I call Michael Theriault to complain he just keeps making up stories about what could be causing the water to come into my house all of a sudden and then tries to get me to go out on a date with him. He keeps asking me to go to Asian restaurants and so on and all I want him to do is fix the problem he caused and then refund me the money I paid him to damage my house.
Michael Theriault reminds me a much smaller and unsuccessful Donald Trump. He continuously spews out B.S., makes up stories that suits him at the time while pretending to be very smart and sophisticated and constantly lying to your face. He doesn't even know how everyone at the bar he goes to laughs at him and can't stand him.
I should have listened to the other patrons and just stayed away from him but I want him to fix what he broke and my money back and I definitely "Do Not" want to go out with him! Who would?
Also experiencing similar concerns with the crack doctor and Michael Theriaut owner of the crack doctor in ottawa.
Email is above
Hi Tracey. I'd love to speak/email with you, as we have not been able to have this same company honour our lifetime warranty. Did you proceed with your lawsuit?
t-ryan@***.com
Please message me privately, if you can...if not, I will send you my email
How do I reach you? I want to join the class law action.