Worst customer service

Michael the founder is the most rude and inappropriate person in business I have ever dealt with. His lifetime warranty sounds great until you actually have to call him for a problem, he immediately turns into defence mode. Swears, hangs up, doesn't pick up calls, forgets appointments, and did I mention swears? DO NOT use this company. His intense lack of professionalism and ability to own up to errors is impossible to deal with.

User's recommendation: DO NOT ever use this company.

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ID
#3517550 Review #3517550 is a subjective opinion of poster.
Location
Oakville, Ontario
Cons
  • Swears
  • Inappropriate
  • Unprofessional
Preferred solution
Apology

Refuse to honour their lifetime guarantee.

Unprofessional and unethical business practices. Refuse to send an employee to my house to inspect an obvious case where their repair of a crack in our foundation continues to leak water. Very mean and aggressive behaviour with me, a customer. Hard to believe I have experienced such behaviour from some guy named Michael. Mean, disrespectful person!

User's recommendation: Do not hire this company.

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ID
#3350331 Review #3350331 is a subjective opinion of poster.
Location
Kitchener, Ontario
Cons
  • Unethical and unprofessional
Preferred solution
Deliver product or service ordered

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Horrible company, liar, and a fraud!