New Reviewer

Question in a custom order

The Cover Store - Question in a custom order
I have deducted money in my account but the order not paid why and i have a screenshot and i feel very sad
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ID
#4024370 Review #4024370 is a subjective opinion of poster.
Loss
$1277
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor quality and customer service

My wife and I decided to order a a custom sail for our deck. When we received it was way too small and couldn't install with hardware provided. We reached out several times and they made it impossible to communicate. They finally responded almost 2 weeks later, First...
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ID
#3977904 Review #3977904 is a subjective opinion of poster.
Location
Hanover, Indiana
New Reviewer

Poor experience

The Cover Store made a custom firepit cover for me. They did not make the cover to the required diameter and they now refuse to make a new cover, that is the correct size, at no additional cost. This is clearly their mistake but their ongoing refusal to acknowledge the manufacturing error, and then make it right, should be a warning to anyone in the market for a custom cover. Poor Experience Poo

User's recommendation: Buy elsewhere.

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ID
#3931273 Review #3931273 is a subjective opinion of poster.
Location
Easley, South Carolina

Purchased patio chair covers and barbecue grill cover.

I could not get the website to order my chair covers and grill cover. I called the customer service # to finalize my order.

User's recommendation: Yes I would!

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ID
#3690515 Review #3690515 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

Resolved: Ripped off

Update by user May 15, 2022

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Original review posted by user May 14, 2022
I was charged $189.67 for my order on 5/01/22. The order arrived on 05/04/22 another charge from this company also apeared on my credit card on 05/04/22. I called and was told they did not what happened or why. They would send it to the accounting department for...
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Resolved
ID
#3575223 Review #3575223 is a subjective opinion of poster.
Cons
  • Awful customer service
Loss
$39
Preferred solution
I want the $39.13 that is still owed to me. This was NOT my mistake you own it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Was Ripped Off By Cover Store

Terrible. I am not one to spend the time posting negative reviews about a company, but this was a horrific experience and I hope to save others the nightmare of dealing with this company. To sum this disaster up, covers came in wrong and did not fit. We called the...
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1 comment
#2145811

The customer had worked with a designer in their area who assisted in obtaining their measurements to order Custom Covers for multiple items. We were made aware that one of the items did not fit properly.

Since the customer paid the designer directly and not Coverstore, these types of situations are typically handled by that party and we advised the customer to contact them directly. It seems they came up empty-handed with their efforts to resolve with the designer so they left us a negative review. The review caught our attention and we reached out wanting to learn where the issue may have been. The designer captured the initial dimensions provided by the customer via a Facetime call.

Regardless of where the error was had (if the incorrect measurements were given or the designer made an error), we requested the customer remeasure with some guidance and advised we would replace the cover as a courtesy. The new dimensions provided were different than what was initially ordered and after talking it through, the CX was certain these were accurate. After the courtesy replacement was sent, the customer contacted us again. They indicated the replacement cover fits perfectly, however, due to weather conditions in their area, the cover had now blown away.

Although adverse weather is out of our control and we do not replace covers when this happens, we made additional efforts to offer a replacement with a substantial discount. The customer was still dissatisfied with the outcome and posted multiple reviews.

ID
#3351053 Review #3351053 is a subjective opinion of poster.
Location
Hoboken, New Jersey
Cons
  • Gave faulty products and refused to refund or replace
Loss
$1100
Preferred solution
Full refund
New Reviewer

An order

The cover I ordered was the second cover I purchased the first one was perfect the second one was cheaply made and very inferior..I wanted to return the second one and purchase one like my first order and was told custom orders cannot be returned.. the second one was not worth the money I paid and am willing to buy a cover of the same material as my first order
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ID
#2741659 Review #2741659 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Refused to honor a warranty

The Cover Store - Refused to honor a warranty
The Cover Store - Refused to honor a warranty
The Cover Store - Refused to honor a warranty
The Cover Store - Refused to honor a warranty
The Cover Store - Refused to honor a warranty
The Cover Store - Refused to honor a warranty
At the end of summer 2019 I purchased outdoor covers for my grill, prep table, chairs and a table from this company. My particular location can get very windy. A few months after I purchased the covers my neighbor called me to tell me that my grill cover had blown off....
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1 comment
#2145810

Thank you for your comments. Coverstore was founded in the USA and continues to proudly be an American company.

Product development, merchandising, marketing, technology, customer care, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. Our products are made at our wholly-owned and managed manufacturing center in Asia, and we’re delighted to provide our customers with high-quality products produced in a state-of-the-art facility. Our team is here to make our products better in form and function and always strive to deliver the best products possible at a fair price to our customers. We respect and understand your position and appreciate you taking the time to send us your feedback.

Unfortunately, this product is not made by Coverstore and we believe you may have us mixed up with another company. Since you do not have a purchase with us, we can help with a new order We hope for the opportunity to earn your business in the future.

ID
#2263821 Review #2263821 is a subjective opinion of poster.
Pros
  • Looked good when first received
Cons
  • Not very sturdy
Loss
$80
Preferred solution
Full refund
New Reviewer

Terrible!! I would NOT recommend this store to any one - !!!

I ordered my Bird Bath Cover (which broke the other day) and I wanted to send it back - Oh no, someone little girl told me I had to return in 30 days - however, on your website it says with Covid it had been extended to 60 - I am a senior citizen - not stupid like these young people might think - I want to send this back - credit card adjusted and be done with this place - I will NO LONGER recommend or shop here!!!
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1 comment
#1947062

Sherry H, I have the same story, this company doesn't honor their warranty claims. They had to gall to say that I did not buy my grill cover from them.

I purchased almost $300 in outdoor furniture and a grill cover. They claim the grill cover did not come from them. I found the grill cover on their website saying it was out of stock. Today when I searched for that grill cover the link was removed.

This is a shady outfit.

Contact your credit card company to find out if they cover these situations. I'm going to contact consumer affairs and any agency I can find to see if I can shut them down.

ID
#2234460 Review #2234460 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund

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