Product: The Cover Guy Shipping Service Clear all filters (25 of 25 reviews match)
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0 comments

The Cover Guy - Extra charges

1.0
Details
I ordered a cover and received a email the next day stating there is charges for delivery when your website sais free delivery. I’m in timmins Ontario, i contacted your customer service and she told me we lived to fare away and the delivery company you now use charges. Change your free delivery posted on your website, this is false advertising. My email is fortierdan@gmail.com
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Author
Service
The Cover Guy Shipping Service
Reason of review
Pricing issue
Review #1390486 is a subjective opinion of poster.
0 comments
1.0
Details
Today September 6, 2018 I receive a third e mail from the cover guy requesting the upcharge for a "THIRD" time. I then receive an e mail that the cover was shipped !!! This evening I receive an additional call explaining to me that there was an error on there part...
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Author
Service
The Cover Guy Shipping Service
Pros
  • Unprofessional and disturbing
Reason of review
Order processing issue
Loss
$690
Preferred solution
Truthful Correspondence
Review #1348604 is a subjective opinion of poster.
3 comments
1.0
Details
I ordered a spa cover on June 2 and paid by credit card. It is now August 20 and I have not heard from them regarding the status of my order. When I call it goes into voice mail. I have left several messages and requested a call back and have not heard from them. Their...
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Anonymous
#1555596

A representative from The Cover Guy finally reached out to me and I did reorder. I’m keeping my fingers crossed. But thank you Pissed Consumer for having this web site since I...

Author
Service
The Cover Guy Shipping Service
Reason of review
Poor customer service
Loss
$410
Preferred solution
Full refund
Review #1334669 is a subjective opinion of poster.
0 comments

The Cover Guy - 2 months and still no cover

1.5
Details
Ordered a cover and gave the dimensions. They got back with me and said the dimensions did not match what they had on file for my hot tub. Said to measure the tub which I did. New cover came the same size as my tub and would not fit. They refuse to do anything to solve this. Would not recommend this company.
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Author
Service
The Cover Guy Shipping Service
Reason of review
Order processing issue
Review #1322472 is a subjective opinion of poster.
1 comment
1.0
Details
no /poor customer service ordered a cover over one month ago, have not received the cover, have left several e mails and voice mails requesting a up date with no response they state 24 / 7 customer service / what a joke / would not advise any one to but any thing from...
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Anonymous
#1514199

Hi OssifiedOcelot,If you could identify yourself we could look into your inquiry. This is peak season for custom hot tub covers and production time is based on seasonal volume...

Author
Service
The Cover Guy Shipping Service
Pros
  • The
  • That they seemed like a reputable company
Cons
  • No call backs or return e mails
  • Never received it
Reason of review
Poor customer service
Loss
$425
Preferred solution
Deliver product or service ordered
Review #1294609 is a subjective opinion of poster.
1 comment
I ordered and paid for a cover to be sent to my city, they new my address when purchased it. To deliver it now want more money, I live 20 minutes from the second biggest city in Manitoba. they are trying to get more money out of me and scam me. Beware of this when you...
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Anonymous
#1482054

Hello Brian,Your ship to address is considered an outlying area for the carriers used to ship oversize hot tub covers. Any extra charges are manually calculated. And we also o...

Author
Service
The Cover Guy Shipping Service
Cons
  • Free shipping in canada then want money to ship after prepaid
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1256241 is a subjective opinion of poster.
1 comment
1.6
Details
I ordered a $475 deluxe hot tub cover in October and have not been able to get anywhere in getting my order fulfilled. AMEX reversed the charges in February after futile attempts to get anyone from this company to respond. On October 13, 2017, I ordered a deluxe cover...
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Anonymous
#1436848

Hello Brian,An email was sent a couple days after purchase to confirm the lifter plate position diagram plus questioning the oversize dimensions on the order as you are asked ...

Author
Service
The Cover Guy Shipping Service
Reason of review
Problem with delivery
Loss
$475
Preferred solution
Full refund
Review #1192540 is a subjective opinion of poster.
2 comments
1.0
Details
Absolute worst experience and still not done! I placed an order with this company on August 26th, with the expectation that it would take 3-4 weeks to receive my cover. A completely realistic expectation since that is what the site stated when I placed my order. After...
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Anonymous
#1378698

Update- I received notification today that my cover has shipped. I will say that once the company told me an actual date that our cover would ship by, they followed through. I...

Author
Service
The Cover Guy Shipping Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #1113109 is a subjective opinion of poster.
4 comments
1.2
Details
Cons: Cover took over 10 weeks to ship (and 12 weeks to arrive) even though they guarantee that it will ship in 4 weeks.I wouldn't have cared too much that it took so long, but what really upset me was the constant lying. First off, they will not send you updates as to...
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Anonymous
#1377446

Same exact thing I'm going through with them now!! It's been 8 weeks and still counting. Complete run around every time I email for status. I will NEVER do business with this ...

Author
Location
Niagara Falls, New York
Service
The Cover Guy Shipping Service
Cons
  • Lied about delivery
Reason of review
Order processing issue
Review #1102033 is a subjective opinion of poster.
2 comments
I was told 3 weeks after I ordered that it would take 8 weeks to ship my order.I wanted to cancel - so after 20 emails, they told me they wanted a $50 fee to cancel. I complained that they never disclosed their crappy lead time, why do I have to pay. They relented -...
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Anonymous
#1369838

Our company did experience a very high volume of sales from early spring through summer this year. The whole industry did.Our standard 3 to 4 weeks production time and this s...

Author
Service
The Cover Guy Shipping Service
Reason of review
Order processing issue
Review #1100668 is a subjective opinion of poster.