Product: The Cover Guy Hot Tub Cover Clear all filters (36 of 36 reviews match)
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1 comment
1.5
Details
Purchased a hot tub cover from these guys (paying extra to upgrade the vapor proof barrier) in February 2017. In November, after 8 months of mostly summertime use, I complained to the company that the foam inside the cover was waterlogged and very difficult to lift....
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Anonymous
#1400083

Hello, The warranty does not cover waterlogging caused by severe chemical damage. This cover had the underside bleached out which shows improper care. This is not a result...

Author
Product
The Cover Guy Hot Tub Cover
Cons
  • Company solution
  • Warranty service
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
Review #1141908 is a subjective opinion of poster.
1 comment
1.0
Details
The Cover Guy - Horrible !!!!! Save your money and buy else where
So we are stuck with a $500 lid that has a hole in it....the steam from the hot tub is just going to go right inside and the lid...they told us to just tape the hole ....spent over 500$ on a product and we need to tape it ??? ..horrible customer service. Don’t waste...
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Anonymous
#1392399

Hello Jenna and Andrew, Production of your order was less than five weeks, due to our Canadian seasonal volume. Shipping time depend on your location. The email notifying yo...

Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective
Review #1130793 is a subjective opinion of poster.
1 comment
1.2
Details
Terrible service please don’t use.Cover came very cheaply made they charge an arm and a leg and the cover looks like crap Took them over nine weeks to get the cover out and me threatening everything and anything to get the cover. Had all the upgrades put in it and it...
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Anonymous
#1389204

Hello, We apologizes for the delayed production due to a high volume of orders. If you could please send pictures of your issue to info@thecoverguy.com. We will review your ...

Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Review #1124165 is a subjective opinion of poster.
2 comments
1.1
Details
The Cover Guy -  Warranty  and poor quality
The Cover Guy -  Warranty  and poor quality
I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to send pictures.I did.No call back .After a month or so I call again.Was told the boss would call me back.Got a e mail...
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Anonymous
#1409643

This company is a joke ! All I see is them making excuses. So tell us people what is covered because it seems like every complaint is not warranty

Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Warranty issue
Review #1103362 is a subjective opinion of poster.
1 comment
1.3
Details
I now have an expensive ripped hot tub cover. would not recommend using this company. Wish I had found this site before purchasing. Customer service made it so difficult, paperwork, several different things to fill out then more paperwork for delivery service. Seems...
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Anonymous
#1370484

Hello - we cannot identify this posting as one of our customer as they do not identify themselves.Our shipping policy for our US customers is to schedule a delivery appointmen...

Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective
Review #1101545 is a subjective opinion of poster.
0 comments

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE
Took 2 months to get cover and then received wrong cover!! Completely wrong size and color. It is always the same excuse...its our busy season, we are covering for alot of people, blah blah blah. Just own up to the fact that your customer service and follow up is horrible. Plus the quality of the cover we got in error is not great at all. GO ELSEWHERE!!!!
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Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Not as described/ advertised
Review #1072674 is a subjective opinion of poster.
4 comments
I could never recommend anyone to purchase a cover from the Cover Guy although the price was competitive. My previous cover lasted 6+ years; the Cover Guy's product only lasted 18 months. I guess it gets back to the old adage, you get what you pay for. Don't be tempted...
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Anonymous
#1344317

Hello - we have received some feedback with similar content and have responded back to this person. However he has not responded to let us know who you are. Please contact ...

Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
Review #1063788 is a subjective opinion of poster.
0 comments
1.0
Details
Cover is junk.workmanship is poor. materials they use are not the best in the industry - that is misleading, vinyl is low quality, doesn't last. Warranty is basically a way to get you to pay for a replacement cover that won't last. All the problems you are reading here...
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Author
Product
The Cover Guy Hot Tub Cover
Cons
  • Product
Reason of review
Bad quality
Loss
$500
Preferred solution
make the cover that supports your words of the best cover
Review #1043084 is a subjective opinion of poster.
0 comments
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
Well, I wish I read this site before I ordered as I never would have purchased through them. The vapor barrier on my brand new cover was incorrectly sealed so it leaked. Leaks led to a very heavy cover as it would fill with rain water and condensation. The foam also...
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Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective
Review #1037083 is a subjective opinion of poster.
0 comments

The Cover Guy Hot Tub Cover Review

1.0
Details
lasted 3 years, warranty absolutely useless
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Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Review #1014595 is a subjective opinion of poster.