Product: The Cover Guy Hot Tub Cover Clear all filters (36 of 36 reviews match)
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2 comments
1.4
Details
First off, I should have read all these reviews before purchasing my hot tub cover because then I wouldn't be out hundreds of dollars for a hot tub cover with a hole in it along with the stitching already coming apart. Both the The Cover Guy and the YRC Freight company...
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Anonymous
#1482005

Hello DearestTiffany,We do not have an order in our system under the name Tiffany that received their cover damaged. Please contact us to identify yourself.Our shipping policy...

Author
Product
The Cover Guy Hot Tub Cover
Pros
  • That they seemed like a reputable company
Cons
  • Warenty the way they handeled the situation
  • Entire company as a hole
Reason of review
Problem with delivery
Loss
$450
Preferred solution
Full refund
Review #1253415 is a subjective opinion of poster.
4 comments
1.8
Details
We purchased a hot tub cover with the so called 7 year warranty. Less then one year we got a wind storm the locks we so cheap they all broke in the storm . The cover came off and went across the deck tearing the cover on the bottom side . To add to this the handle also...
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Anonymous
#1488068

I contacted the company in October of 2017 about flaking on my cover it is falling apart I sent him pictures of what was happening so far all I get is a runaround the cover is...

Author
Product
The Cover Guy Hot Tub Cover
Pros
  • Helpful when ordering
Cons
  • Warranty service
Reason of review
Not as described/ advertised
Review #1251684 is a subjective opinion of poster.
2 comments
3.9
Details
Although I am currently satisfied with the quality and delivery of my hot tub cover, as well as the style and proper cover for my region and the videos that help in the measurement and placement of my cover lifter.. BE AWARE that this company is located in Canada and...
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Anonymous
#1500910

This is painful to read. I ordered a cover in May, 2018 and now 5 weeks later there is no indication they are going to make/ship it. What is worse, is that when i asked about ...

Author
Location
Burlington, Ontario
Product
The Cover Guy Hot Tub Cover
Pros
  • Ease of ordering
Cons
  • Foreign transaction fee
Reason of review
Foreign Transaction Fee
Loss
$17
Review #1217224 is a subjective opinion of poster.
3 comments
2.2
Details
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
Poor Quality.Purchased a cover for the second-time form vendor. First one was no problem but I upgraded the second one with all the extra features. And 1.8 years later the cover is 3 times heavier and loosing heat and icicles are forming. Also, my cover arrived 2 to 4...
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Anonymous
#1546216

ooooh this sounds so so familiar. At least they finally admitted that they changed material. They wouldn't even admit that in my case, eventhough they changed manufacturers.

Author
Location
Niagara Falls, New York
Product
The Cover Guy Hot Tub Cover
Pros
  • Seem nice at first
Cons
  • Warenty the way they handeled the situation
Reason of review
Damaged or defective
Loss
$370
Preferred solution
Full refund
Review #1190566 is a subjective opinion of poster.
1 comment
3.0
Details
What I am miffed about is The Cover Guy's claim that the hot tub covers are made in the USA. Mine has a tag on it that states made in Mexico. I have no problem with Mexico, however I attempt to buy U.S. first and that is why I brought from The Cover Guy. Their shipping...
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Anonymous
#1423999

Hello, All the covers are custom made to the measurements and color choice to our standards.We use different manufacturing facilities depending on your location. Our CA produ...

Author
Product
The Cover Guy Hot Tub Cover
Cons
  • Made in mexico
Reason of review
Not made in America as they claim.
Review #1174162 is a subjective opinion of poster.
1 comment
Made a purchase, waited almost 7 weeks then received the cheapest cover ever, very poorly made.Plus their CS dept sucks. Thank god my credit card company refunded me in full. So frustrated.... Complete waste of time and energy. It seems to be a presitge cover, stay...
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Anonymous
#1424001

Hello, Please contact us to identify that you are our customer at info@thecoverguy.com

Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Review #1172289 is a subjective opinion of poster.
1 comment
1.4
Details
It took most of the summer and by September after talking to two different CSR and dealing with difficulties contacting them, questionable advice when claiming 35 years experience and after several pictures, mesurements and confirming several times - I went with their...
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Anonymous
#1424004

Hello Tim, Your order did take a while to complete, quote out, provide final dimensions, etc. Communication was a couple of months from initial contact in August to when you w...

Author
Product
The Cover Guy Hot Tub Cover
Reason of review
Not as described/ advertised
Review #1168660 is a subjective opinion of poster.
1 comment
1.0
Details
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short, causing it to not fit on my hot tub. The cover skirt protrudes outward (see photo). The order form clearly shows the measurements I ordered,...
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Anonymous
#1413665

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

Author
Location
Niagara Falls, New York
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund
Review #1161550 is a subjective opinion of poster.
1 comment
1.4
Details
I ordered a replacement cover for my hot tub on April 30, 2017 and it arrived on June 14. On the website it talks about convenient delivery to your door. The delivery was in no way convenient. It arrived via large semi which could not come down my long driveway. I had...
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Anonymous
#1413670

Hello, Thank you for taking the time to post here. If you would like to email us info@thecoverguy.com to identify yourself. We use freight companies to delivery your oversize...

Author
Product
The Cover Guy Hot Tub Cover
Cons
  • Quality
  • Delivery
Reason of review
Damaged or defective
Review #1160806 is a subjective opinion of poster.
2 comments
1.7
Details
November of this year (less then 2 years of a 7 year warrenty ) noticed that my hot tub was overflowing with water and the hot tub cover was leaking. They told me to send pictures of all angles. I did. They admitted that it was a "bad cover" and said it was covered....
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Anonymous
#1409644

This company is a joke ! All I see is them making excuses. So tell us people what is covered because it seems like every complaint is not warranty. Also tell us why we should ...

Author
Product
The Cover Guy Hot Tub Cover
Cons
  • Warenty the way they handeled the situation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$484
Preferred solution
Let the company propose a solution
Review #1151053 is a subjective opinion of poster.