Manufacturer: The Cover Guy Category: Covers Clear all filters (5 of 5 reviews match)
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My hot tub cover fell aoart in 15 months!! The thread is disintegrating like crazy !! And it's not from weather .. sun .. snow .. ice .. or chemicalls !! Extremely poor quality .. just dealing with warranty now ! .
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Anonymous

The Cover Guy Hello - Please could you identify yourself to confirm you are a valid customer and so I can see how your file is being processed. For any warranty issues we request pictures ...

2.7
#999195
I purchased a Spa Cover from The Cover Guy. I must say this is the worst Customer Service that I have ever dealt with. Shortly after my order was placed I was called by a rep and all they tried to do is sell me an upgraded cover never reviewed my order to make sure it was correct. I ordered a brown cover and thought I would receive a brown cover. It was a light rust color. Looked awful on my Spa. Also the tie downs were in the wrong location....
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Anonymous

The Cover Guy This is a verified purchaser from PA, June 2016.
He ordered his cover direct on our website and our automation sent him an email suggesting since he lives in a colder clim...

1.4
I didn't like
  • Frustrating
  • Crappy return policy
#988246
They are the worst internet company I have ever dealt with. I stated in my orderthat the fold was to be along the long(length) measurement, which was, per their website, the normal fold for a hot tub cover. When I received it they had it made with the fold on the width. ehen confronted they insisted that I ordered it that way and refused any further communication except it's your problem,sell it on ebay and buy another one. Yea right!! WD...
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Anonymous

The Cover Guy Hello WD Martin,
We are sorry to see you have written about your situation on-line and would like to explain it to the readers. We do empathize with you.
We sell over ...

1.2
I didn't like
  • Crappy return policy
  • Production quality and inspection
#912222
I got the extreme cover which now weighs a ton now since it is water logged. I did get 4 years but still feel ripped off. We have needed two people to put back on hot tub after use due tyo weight. Outside vinyl on the cover is faded and cracked at the edges and looks terrible. When I replaced the cover with my new (not from the cover guy) I took the foam apart and there was only one vapor barrier. I was under the assumption the upgrade...
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Anonymous

The Cover Guy Hello -
The Extreme cover would be the foam thickness 6"-4". Water logging is caused when the vapor barrier is compromised, improper care and chemicals from the underside...

Delivery took months.The cover was water logged in 2 months and the vinyl destroyed in 6 months. They said when I drilled into the lift plates, that I paid extra for, I voided the warrantee. After threatening legal action, they agreed to replace the foam for $130 shipping. When I insisted the vinyl is ruined, they ignored me again. I haven't had it a year yet and its completely destroyed. Will begin legal proceedings.Looking into starting a...
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Anonymous

Anonymous These friggin crooks have a bs pro rated warranty which after one year is pathetic

Anonymous

Anonymous Michelle has agreed to work within the terms of the warranty. She is pleased with her outcome.
The Cover Guy