Manufacturer: The Cover Guy Category: Covers Clear all filters (7 of 7 reviews match)
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Cover is junk.workmanship is poor. materials they use are not the best in the industry - that is misleading, vinyl is low quality, doesn't last. Warranty is basically a way to get you to pay for a replacement cover that won't last. All the problems you are reading here...
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1.0
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Product
#1043084
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The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
Well, I wish I read this site before I ordered as I never would have purchased through them. The vapor barrier on my brand new cover was incorrectly sealed so it leaked. Leaks led to a very heavy cover as it would fill with rain water and condensation. The foam also...
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Product
The Cover Guy Hot Tub Cover
#1037083
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The Cover Guy Hot Tub Cover Review
My hot tub cover fell aoart in 15 months!! The thread is disintegrating like crazy !! And it's not from weather .. sun .. snow .. ice .. or chemicalls !! Extremely poor quality .. just dealing with warranty now ! .
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Anonymous
The Cover Guy

Hello - Please could you identify yourself to confirm you are a valid customer and so I can see how your file is being processed. For any warranty issues we request pictures ...

2.7
Product
The Cover Guy Hot Tub Cover
#999195
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I purchased a Spa Cover from The Cover Guy. I must say this is the worst Customer Service that I have ever dealt with. Shortly after my order was placed I was called by a rep and all they tried to do is sell me an upgraded cover never reviewed my order to make sure it...
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Anonymous
The Cover Guy

This is a verified purchaser from PA, June 2016. He ordered his cover direct on our website and our automation sent him an email suggesting since he lives in a colder climate ...

1.4
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Crappy return policy
  • Frustrating
#988246
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I stated in my orderthat the fold was to be along the long(length) measurement, which was, per their website, the normal fold for a hot tub cover. When I received it they had it made with the fold on the width. ehen confronted they insisted that I ordered it that way...
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Anonymous
The Cover Guy

Hello WD Martin, We are sorry to see you have written about your situation on-line and would like to explain it to the readers. We do empathize with you.We sell over 22,000 c...

1.2
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Crappy return policy
  • Production quality and inspection
#912222
Reply to reviews
We have needed two people to put back on hot tub after use due tyo weight. Outside vinyl on the cover is faded and cracked at the edges and looks terrible. When I replaced the cover with my new (not from the cover guy) I took the foam apart and there was only one...
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Anonymous
The Cover Guy

Hello - The Extreme cover would be the foam thickness 6"-4". Water logging is caused when the vapor barrier is compromised, improper care and chemicals from the underside can...

Product
The Cover Guy Hot Tub Cover
#904805
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Delivery took months.The cover was water logged in 2 months and the vinyl destroyed in 6 months. They said when I drilled into the lift plates, that I paid extra for, I voided the warrantee. After threatening legal action, they agreed to replace the foam for $130...
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Anonymous
Anonymous

These friggin crooks have a bs pro rated warranty which after one year is pathetic

Anonymous
Anonymous

Michelle has agreed to work within the terms of the warranty. She is pleased with her outcome.The Cover Guy

2.1
Product
The Cover Guy Hot Tub Cover
#902275
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