Product: The Cover Guy Hot Tub Cover Clear all filters (34 of 34 reviews match)
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I made an order for a spa cover. A day later, they emailed and wanted me to confirm my measurements. I made a minor refinement (a half inch adjustment) and thanked them. They wrote back another day later wanting more information, which added more days to the order....
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TheCoverGuy
TheCoverGuy
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

3.2
Product
The Cover Guy Hot Tub Cover
I liked
  • Website
I didn't like
  • Cancellation policy
#1533446
I am more disappointed than pissed. I special ordered an oversized hot tub cover last October which couldn't accomplish the number one task required. It would not hold the heat in. The product is obviously ill designed and cheaply made. The materials used were...
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TheCoverGuy
TheCoverGuy
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Product
The Cover Guy Hot Tub Cover
#1499814
The Cover Guy - Waterlogged cover
I bought a new cover for my hot tub in December, 2016. I didn't install it until later in the spring of 2017 so I could get a new hydraulic lifter (which I also bought from the cover guy.) I don't use the hot tub after April or May until I fill it back up in November,...
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TheCoverGuy
TheCoverGuy
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

2.2
Product
The Cover Guy Hot Tub Cover
#1459634

The Cover Guy - BROKEN and TORN STRAPS

The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
3 of the 4 of my traps stitching came off my cover and now it will not secure. I called and emailed them and they don't care and want me to buy a new one.
Product
The Cover Guy Hot Tub Cover
#1443730
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When my hot tub cover was delivered, I found the box damaged when we went to open it. The flap of the cover was sliced (looks like from a knife). I contacted Customer Service and they told me my email specifically says to not accept the delivery if the box is damaged....
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Anonymous
Jay

Same kind of situation here. Now they want to charge me for the repair almost half of the cost of the cover.

Anonymous
Anonymous

Another reason to not own a hot tub. The mold and gunk buildup in the supply lines and various tube ports in the unit make them unfit for persons (particularly females) to con...

2.0
Product
The Cover Guy Hot Tub Cover
#1353355
Featured
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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2.3
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Receiving inferior item then i thought i ordered from website
  • Misrepresentation of quality
  • Misrepresentation of construction
#1342010
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
I jumped on the inet to look for a replacement cover and saw that the place where I purchased two covers in the past, The Cover Guy, had glowing reviews (all 5+++) on how wonderful the covers are. Well this is my experience. I attach copies of correspondences with them...
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TheCoverGuy
TheCoverGuy
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to...

2.3
Product
The Cover Guy Hot Tub Cover
I liked
  • Ease of ordering
I didn't like
  • Quality
#1334332
Everyone that comes over asks WHAT'S WRONG WITH THE COVER? and I tell them!) Therefore my dealings with The Cover Guy are over. Now I have to keep writing to fill up my minimum 100 word review. Well at least it helps me to remember a very bad situation. The end of my...
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Anonymous
The Cover Guy

Hello Marc S.You provided your make and model, we provided you with the measurements we have on file and you asked us to ADD an inch to these. Specs on file are 76" x 76" and ...

2.0
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Cover to big
#1275112
First off, I should have read all these reviews before purchasing my hot tub cover because then I wouldn't be out hundreds of dollars for a hot tub cover with a hole in it along with the stitching already coming apart. Both the The Cover Guy and the YRC Freight company...
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Anonymous
The Cover Guy

Hello DearestTiffany,We do not have an order in our system under the name Tiffany that received their cover damaged. Please contact us to identify yourself.Our shipping policy...

1.4
Product
The Cover Guy Hot Tub Cover
I liked
  • That they seemed like a reputable company
I didn't like
  • Warenty the way they handeled the situation
  • Entire company as a hole
#1253415
We purchased a hot tub cover with the so called 7 year warranty. Less then one year we got a wind storm the locks we so cheap they all broke in the storm . The cover came off and went across the deck tearing the cover on the bottom side . To add to this the handle also...
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Anonymous
Anonymous

I contacted the company in October of 2017 about flaking on my cover it is falling apart I sent him pictures of what was happening so far all I get is a runaround the cover is...

Anonymous
The Cover Guy

Hello,A windstorm that causes damage would not be covered under the warranty as this is not a manufacturing defect. Please read the details sent with your cover.The warranty m...

1.8
Product
The Cover Guy Hot Tub Cover
I liked
  • Helpful when ordering
I didn't like
  • Warranty service
#1251684