Product: The Cover Guy Customer Care Rating: 4 Stars Clear all filters (2 of 8 reviews match)
Filter by rating
filters
Product:
Rating:
Resolved
2 comments
3.6
Details
The Cover Guy - Unbelievably terrible customer service
custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty. I wrote to TCG and sent in the required form with pictures. That was on April 4, 2019. I received a robot reply email stating that...
View full review
TheCoverGuy
The Cover Guy Verified Representative
#1695787

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

Author
Service
The Cover Guy Customer Care
Cons
  • Warenty the way they handeled the situation
  • No customer service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1547503 is a subjective opinion of poster.
1 comment
3.9
Details
I would like to delete the review I wrote but I am having problems finding the reviews and how to delete it or at least post we have reached a resolution. Can anyone help me with this? I suggest that anyone having issues with the Cover guy asked to speak with Claire. Claire seems to be the go to person at The Cover Guy...
View full review
Anonymous
#1465910

This customer situation involved them not receiving the shipping blurb as they had internet problems. Most areas require a delivery appointment in order to inspect the cover b...

Author
Service
The Cover Guy Customer Care
Reason of review
Claire came to the rescue. Credit needs to be given and this lady deserves it.
Review #1236551 is a subjective opinion of poster.